Brake booster recall p14 / the federal safety agency 14v‑154. Dealership: herb chambers chrysler of danvers ma. Dealer has been unable to remedy this within a reasonable time (7 months), and we are concerned as this is a life threatening recall if the brake booster fails again. We replaced the brake booster previously with a faulty brake booster in november 2013, at this same dealership. We have been told there is a waiting list and there is "nothing" that can be done.
2011 Jeep Grand Cherokee brakes complaints
Page 6 of 12: complaints 131 to 160 of 331, newest first, as owners wrote them.
Tl* the contact owns a 2011 jeep grand cherokee. The contact indicated that the key failed to turn in the ignition and prevented the vehicle from starting. The dealer was notified of the failure. After inspecting the vehicle, the technician diagnosed that the fuel pump and brake booster needed to be replaced. However, the parts were not available in order to repair the vehicle under the federal safety agency campaign number: 14v530000 (fuel system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The dealer would not release the vehicle back to the contact until the manufacturer provided a remedy to repair both recalls due to the potential safety issue. The vehicle was not repaired. The approximate failure mileage was 75,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notifications for the federal safety agency campaign number: 14v391000 (electrical system), the federal safety agency campaign number: 14v530000 (fuel system), and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notifications for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), the federal safety agency campaign number: 14v530000 (electrical system), and the federal safety agency campaign number: 14v391000 (electrical system). However, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The VIN was unavailable. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, hydraulic), the federal safety agency campaign number: 14v391000 (electrical system wiring) and the federal safety agency campaign number: 14v530000 (electrical system). However, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the check engine light was continuously illuminated. The manufacturer was made aware of the failure. The failure mileage was 61,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notifications for the federal safety agency campaign numbers:14v391000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic), and 14v530000 (electrical system). The contact stated that the vehicle was inoperable. The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The approximate failure mileage was 45,513. Updated 2/24/15*cn updated 5/11/16 *js updated 09/01/2017
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification for the federal safety agency campaign number: 14v154000 (brakes), the federal safety agency campaign number: 14v53000 (electrical system) and the federal safety agency campaign number: 14v391000 (electrical system). The dealer and the manufacturer were contacted on multiple occasions and they informed the contact that the parts needed to repair the vehicle were not available and no estimated time to receiving the parts was provided. The contact had not experienced a failure.
2011 jeep grand cherokee. Consumer had to have the vehicle towed to the dealer, to have the brake booster replaced, which was done prior to the recall. The consumer is requesting reimbursement. *kl the dealer found the brake booster had deteriorated.
I brought my jeep in to meadowland ford in carmel ny for recall p14 on august 6,2014. I was told they had to order a part and they would call me when it came in. I have called several times and was told they still don't have the part. I have since received 2 more recalls on this vehicle p36 and p54. Please complete my first recall so I can have the other 2 fixed. What is the delay?
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated the brake pump failed. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The approximate failure mileage was 92,000.
Car was brought in for service at the dealer in early june for the federal safety agency campaign number: 14v154000. I was told that the part was on back order and would be notified when the part was available. I called the dealer on 11/10/14 and I was told the part was still on back order. Waiting 5 months for a replacement part is not acceptable.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v530000 (fuel propulsion system), the federal safety agency campaign id number: 14v391000 (electrical system), the federal safety agency campaign id number: 14v154000 service brakes, service brakes, hydraulic). However, the parts needed were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign id number: 14v530000 (fuel system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v154000 (service brakes and service brakes, hydraulic), the federal safety agency campaign id number: 14v391000 (electrical system), and the federal safety agency campaign id number: 14v530000 (fuel propulsion system). However, the parts needed for each repair were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
I'd like to register a formal complaint "for the record". Regarding chrysler group's recall #s p14, p36 and p54 for the 2011 jeep grand cherokee 4x4 ... Parts are still not available (since may 2014 for the power brake booster!) this is totally unacceptable. Individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (b) a vehicle interior electrical fire and, (c) intermittent / unexpected engine shutdown. I contacted the chrysler group recall assistance center today @ 1‑800‑853‑1403 and spoke with "[xxx]" ... Received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. She could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. My local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will I ever see these parts installed before there's a recall-related incident with my wife's vehicle? The recall "system" is apparently broken, as chrysler group is not diligently fulfilling their safety obligations and nobody from the federal safety agency is apparently doing anything about enforcing it, quite disconcerting and unacceptable! As of today's registered complaint(s), kindly consider the federal safety agency and chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. Note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from chrysler group. Please follow-up chrysler group without further delay and report your findings to me. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving approximately 25 MPH attempting to engaged the brakes, the brakes failed to respond and extreme force was required in order to stop the vehicle. In addition, the contact mentioned that an abnormal noise emitted from the vehicle when the failure occurred. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The vehicle was included in the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was aware of the failure. The approximate failure mileage was 88,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), the federal safety agency campaign number: 14v391000 (electrical system) and the federal safety agency campaign number: 14v530000 (fuel propulsion system). However, the parts needed were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v530000 (fuel system), the federal safety agency campaign number: 14v391000 (exterior lighting, electrical system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The dealer list for the warranty repair of the recall is 7 pages long and in 3 months only one page has been completed. I believe this is an unreasonable delay for a somewhat basic part related to an important safety function like braking.
We received an important safety recall letter about the brake booster on my wife's 2011 jeep grand cherokee and called our dealer, westgate chrysler in plainfield, in, on june 13, 2014, at 10:19 a.m. And were told it would be two(2) months more. Today, october 31, 2014, at 8:38 a.m. We were told it was still on order. Tomorrow will be the first day of november! I wanted to let you know, so hopefully you can address this issue with chrysler. If the brake may be compromised and may "cause a crash without warning" this is a serious issue and chrysler needs to do a much better job of servicing it. Thank you, in advance, for your assistance.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that in colder weather, the brakes would freeze and extreme force was required in order to operate the brakes. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that there were various electrical shortages within the vehicle that occurred intermittently. The dealer was not able to neither replicate nor diagnose the failures. The contact also indicated that the brakes failed on several occasions and went to the floorboard abnormally. The contact had to apply force to stop the vehicle on numerous occasions. The vehicle was taken to an authorized dealer, who installed insufficient rotors and did not secure the tires causing them to fracture. The contact had to take the vehicle back to have the dealer to have them reinstall the correct rotors. The vehicle was repaired by the authorized dealer for the brake failure however, the failure intermittently recurred. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
Local chrysler dealerships do not have parts to correct brake booster recall p14 / the federal safety agency 14v‑154. Have been waiting 3 months for replacement parts. Dealerships say parts are back ordered and they have no estimate on when new parts will arrive. Recall is not being addressed within a reasonable amount of time.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v391000 (lighting, electrical system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the delay. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The VIN was unavailable. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number 14v154000 (service brakes). The contact indicated that after contacting the dealer and the manufacturer on multiple occasions he was informed that the parts needed to repair the vehicle were still not available and it may take an additional 6 months before the parts become available. The vehicle had not experience the failure.
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