2011 jeep grand cherokee. Consumer requests reimbursement for brake booster recall repairs. *smd the consumer stated he received the recall in 2014. The dealer chose to repair the part, instead of replacing it. Sixteen months later, the booster was on the verge of failing again. The consumer had to pay out-of-pocket, to rectify the dangerous situation. Recall # 14v154000.
2011 Jeep Grand Cherokee brakes complaints
Page 4 of 12: complaints 71 to 100 of 331, newest first, as owners wrote them.
I just read an article in the may 2016 issue of trailer life magazine involving ford f-150 and there brake failure issues. The exact problem happened with my jeep. I was pulling our camper (unloaded), down the highway at a speed of 60 MPH when the brake light came on and the brake pedal of my jeep went straight to the floor. I got safely pulled over to the side of the road to check the fuid level. The master cylinder reservoir was low but not empty. I managed to get home, about 6 miles and the next day took the to jeep dealer where they found that the brake booster had developed a vacuum leak (they said) causing complete failure of braking system. Dealer replaced brake booster, did a complete brake job, replaced all rotors and flushed system. $1350 later I was back on the road. Until I read this article I thought it was an isolated incident. Hopefully it is a coincidence.
Vehicle was traveling down the freeway at a constant speed of 70mph with foot on the throttle pedal. Traffic from an on-ramp forced a quick/sudden stop (quick transition from throttle pedal to brake pedal). The brake pedal was completely frozen and would not depress for an extended period of time (vehicle would not decelerate). Forced driver to swerve off the freeway, and nearly crashed. Non-emergency (quick throttle to brake transition) braking is still functional. The situation was able to be recreated by both the driver and the service tech at the local dealership. Dealership confirmed that the issue is present on four other vehicles (one 2011, one 2012, and two 2013's) on their sales lot, as well as the vehicle in question. Dealership confirmed this has nothing to due with recall p05 (similar scenario). Dealership submitted a case to fca. Fca had them replace vacuum lines, another brake booster, and the vacuum pump. The issue was still present. Fca told them they could, at the expense of the consumer, try to splice some vacuum lines and see if the issue goes away. At the advice of the dealership, customer denied "troubleshooting" on their vehicle. Fca told dealer this issue has nothing to do with the p14 recall that was replaced a week prior (replaced twice) on the same vehicle (brake booster), and is not covered under that recall. Dealership is now giving the vehicle back to the customer with this condition still present.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving 60 MPH, the brake warning light illuminated intermittently. The vehicle was taken to an independent mechanic but the was unable to be diagnosed. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 78,000. Updated 07/13/16*lj the consumer stated the dealer repaired the recall brake issue, before she purchased the vehicle. However, it was not done correctly and they fixed it again. Updated 07/14/16.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 15 MPH, the brake pedal was depressed but the brakes failed to completely stop the vehicle. The contact had to depress the brake pedal with full force in order to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact recieved notification of the federal safety agency campaign number: 14v154000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving at 20 MPH, the brake pedal was depressed but failed to respond. The vehicle was taken to the dealer where it was diagnosed that the brakes failed and the transmission fluid needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), and 14v530000 (electrical system) however, stated that the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was 90,000. Parts distribution disconnect.
Tl* the contact owns a 2011 jeep grand cherokee. While attempting to stop the vehicle, the brake pedal was depressed and the vehicle continued to roll. The vehicle was serviced under the federal safety agency campaign number: 14v154000 (service brakes, hydraulic) but the remedy failed to repair the vehicle. The contact mentioned that the braking ability would be limited in cold conditions following the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 156,479.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that after the vehicle was started, the ABS and check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously serviced under the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was not notified. The vehicle failure mileage was 51,033.
Replaced tipm 15 months ago. Today, turning into parking lot car stall. Lost all power steering, no brakes, no engine. Had to restart while coasting. Decelerating at 45 MPH making a left turn.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 65 MPH, the vehicle stalled and caused a loss of braking and power steering ability. The vehicle was taken to a dealer to be repaired. The manufacturer was made aware of the issue. The failure mileage was 115,000.
The engine seemed to lose power and the power steering and breaks lost power as well. Was merging from the highway on to a main street in a city. The vehicle was nearly inoperable but I was able to stop it and restart it. But the brakes and steering were locked.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle was repaired for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 50 MPH, the engine stalled without warning. After several attempts, the vehicle restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000. Updated 11/19/15*lj
2011 jeep grand cherokee. Consumer writes in regards to dealership has not tried to remedy recall defects. *smd the dealer informed the consumer, the parts were not available. The consumer referenced recall numbers 14v391000,14v530000 and 14v154000.
About 2 weeks after replacement of all four rotors and brake pads I applied brakes while travelling 30 MPH on dry road as the car in front of me was waiting to turn left. My car took a much longer time and distance to stop than usual. I should have stopped 10 to 15 feet behind the car but did not stop until about a foot from the car in front of me. I heard a hissing noise from the area near brake pedal. I brought the car back to my mechanic who said the brake power booster needed replacement. He said this is a very unusual thing to occur and suggested that I contact jeep to see if it was part of a recall. I contacted the jeep dealer I purchased it from ( certified pre-owned ) and was told that recall # p14 was performed in oct. 2014 to place a shield near the power booster to prevent water infiltration to avoid corrosion. I was told that a new power booster would not be covered by warranty. It is my belief that since a recall was initiated to prevent corrosion of the brake power booster but the vehicle was driven for 3 years prior to the shield being installed that the corrosion caused by water infiltration had already began and the brake power booster itself should be part of the recall. Simply placing a shield after the corrosion process started defies common sense and is a safety hazard. I do understand that the brake power booster was tested at the time the shield was installed, however corrosion (rust ) is an ongoing process. I think the proper and safe way to correct the problem is to replace the power booster as part of the recall in addition to the the placement of the shield.
Vehicle stalled on a busy road while traveling approximately 35 MPH. I was decelerating approaching a traffic light and lost power steering, power brakes and engine shut down. After placing vehicle into park I was able to restart. This has happened twice in the last few months. The dealership is not able to replicate the issue or take further action to correct the issue.
I was knocked unconscious and have no memory of crash jeep was totaled I never saw it again took 4 months to recover.
Tl* the contact owns a 2011 jeep grand cherokee. While making a right turn at 20 MPH, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. The contact was able to restart the vehicle. The dealer was unable to diagnose the failure. The vehicle was previously repaired under the federal safety agency campaign number: 14v530000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 105,000. Ma 10/23/15 updated 11/03/15.
While driving 55 MPH on the freeway the ESC light came on and then my engine stalled, power steering and brakes shut off. I had to get to the side of the road and slowly coast to the exit! With my two kids (both under 4) in the car. Talk about scary!!!! I had my car towed to a jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. I had to pay $200.00 for that answer.which I was not happy with!!! Then today (july 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle stalled intermittently without warning. The vehicle was serviced under the federal safety agency campaign number: 14v530000 (electrical system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the failure persisted. The vehicle was taken back to the dealer for diagnostic testing. The dealer was able to diagnose the cause of the failure. The vehicle was not repaired. The failure mileage was 67,724.
I have received multiple recall notices multiple times (p36, p14, p54), I have asked my local jeep dealer (rairdon's of bellingham wa) about these recalls multiple times over the last year and have been informed that the parts are not available yet to perform the repairs for these recalls, they also assured me that I was on the waiting list for these recalls to be performed, I still have not been contacted. Finally I called another jeep dealer karmart jeep of burlington wa, they said they had the parts in stock and scheduled my appointment and took care of all three recalls. I am not happy that rairdons put my safety and my family's safety in jeopardy for well over a year when parts were obviously available.
Tl* the contact owns a 2011 jeep grand cherokee. While driving approximately 40 MPH, the vehicle stalled and the ability to steer and brake seized. The contact had to maneuver to the side of the road. The contact restarted the vehicle and drove to the dealer. The technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. The failure occurred twice. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
I left my car in with darcars jeep of rockville, maryland on april 2nd for a routine service and to complete any recalls. Darcars informed me that they were unable to complete one of the recalls (recall number 14v154000) on the car because criswell jeep of gaithersburg (a dealership that I used in october 2014) claimed they had already performed the work for the recall and had been paid by jeep, however the work was never actually done. Jeep is refusing to pay for this recall because criswell, one of their licensed dealerships, is not being honest. A dealership lying about performing recalls is a serious safety violation and should be reviewed immediately by your agency. How many other recalls has criswell been paid for but not actually performed the work? What are the controls in your agency to mitigate this risk?
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notices for the federal safety agency campaign number: 14v154000 (service brakes) in june of 2014, the federal safety agency campaign number: 14v391000 (electrical system) in july of 2014, and the federal safety agency campaign number: 14v530000 (electrical system). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to remedy multiple recalls were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
2011 jeep grand cherokee. Consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. *smd the dealer informed the consumer, the parts were not available.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 55 MPH on the interstate, the brakes failed. The contact was able to merge to the side of the road without an incident. The vehicle was towed to the dealer to be repaired under the federal safety agency campaign number: 14v154000 (service brakes); however, the dealer stated that the part needed was not available. The manufacturer was made aware of the issue. The VIN was not available.
There is p14 recall on model year 2011-2014 chrysler, jeep and dodge vehicles. They are claiming my car which a 2011 jeep gc is not under this recall. Couple of months ago they installed a protective brake booster shield, when they actually should have replaced at the local dealership. I have brand new brakes and brake pads, the brake booster is simply leaking due to premature corrosion. Few days ago we almost crashed with our newborn daughter at 40 miles an hour because the brake booster was not working. We heard the air escaping when pressing the brake, but the vehicle did not stop. Chrysler needs to take responsibility and replace the brake boosters on these jeep grand cherokees.
Tl*the contact owns a 2011 jeep grand cherokee. The contact stated that while driving approximately 40 MPH, the brake pedal was depressed but the vehicle failed to respond. The vehicle was taken to the dealer who diagnosed that brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
Purchased car new 01/2014. Intermittent issue of brake pedal not able to depress, therefore unable to stop or slow vehicle for several seconds. This occurs mostly when traveling between 45-70 MPH. Vehicle has been taken to jeep dealer 4-times for ongoing issue. Brake recall has been performed. Issue still persists. I feel this car is unsafe to drive due to frequent delayed braking.
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