The front driver gauge cluster display frequently goes black. It’s done this for a while, but recently the display stays off a lot longer, making the vehicle less safe to drive. There is a recall for other Jeeps that do this, but my 2018 Jeep Wrangler JLU isn’t covered for some reason.
2018 Jeep Wrangler: screen or infotainment failure
18 of the 1,829 complaints about the 2018 Jeep Wrangler describe screen or infotainment failure.
- owner complaints
- 18
- of this car's complaints
- 1%
- typical mileage
- 28,000
- recalls
- 3
Is there a fix? There are 3 recalls and 149 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
What owners say
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 20 MPH, the instrument cluster display malfunctioned, and a solid black screen was displayed. During the failure, the speedometer and warning lights were not available. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the federal safety agency Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 100,000.
The instrument cluster display in my 2018 Jeep Wrangler Sahara has failed. The display is either blank or nonfunctional, preventing me from viewing critical vehicle information and safety warnings while driving. This failure affects my ability to monitor engine temperature, fuel tank capacity, warning messages, fault indicators, and other important vehicle operating information. As a result, I may not be alerted to potentially dangerous conditions such as engine overheating, low oil pressure, charging system failures, or other safety-related issues. I am aware that Jeep has issued recalls involving instrument cluster defects on certain Wrangler vehicles, but my VIN is not included in the recall. The symptoms of my vehicle appear similar to those reported in recalled vehicles. Because the instrument cluster is a primary safety component used to communicate vehicle warnings and operating conditions to the driver, I believe this defect presents a safety risk. I am submitting this complaint so the issue can be investigated and to determine whether additional vehicles should be covered.
Dashboard information disappears at random including mileage, speedometer, etc. Radio and backup cam freeze and reset regularly. Taken to dealership multiple times since 2018 and they never fix it.
The contact owns a 2018 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster was inoperable and displayed a blank screen. During the failure, the driver was unable to view the fuel levels, engine temperature levels, and any safety warnings. The local dealer was informed of the failure, and the instrument cluster was serviced by an independent mechanic and reinstalled by the dealer. Shortly after retrieving the vehicle, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 24V652000( ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 28,000.
Instrument panel cluster flickers on and off. Now have a blank screen. I cant see my information for the jeep. Gas gauge , nothing at all. Now its affecting the radio.
Instrument panel cluster goes on and off. Flicking on and off then sometimes have a blank screen. I cant see my information for the jeep. Gas gauge , nothing at all. I used the fixd app and saw that it was a recall on the product.
The contact owns a 2018 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel failed to display as needed and was blank. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,500.
Since the purchase in 2018, the radio screen stays black for several minutes after starting. Dealer says nothing is wrong but replaced it once. Death wobble is back after recall of steering dampener.
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving the display screen went blank. The contact stated that several unknown warning lights were illuminated. The vehicle lost power steering and was shaking. The vehicle was taken to the local dealer where it was diagnosed that the battery and sensors needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle also failed to start. The vehicle was towed back to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 61,000.
When driving or starting up the dashboard & radio will be pitch black not showing anything. Now when I started it up the other day I went to stop at a light and the Auto Shut Off warning light popped on and just stopped working. It will frequently reboot itself by radio standards and shut down the entire jeep system.
Stop/Start feature began intermittently working only in March of 2020. Stopped working completely in May. On July 31, 2020 it began functioning. Never worked again after that day. In March 2021 I had the vehicle serviced and advised the dealership it was not functioning. No tests were run and was advised I needed to drive the vehicle more to keep the auxiliary battery charged. On September 12, 2021, vehicle would not start after driving it most of the day. Had to jump start to get running. Would not start the next morning. On 9/13/21, jump started and driven to dealership. R/O Number 6085781/1. Installed BBAUX101AB battery due to Start/Stop battery failed. Stop/Start was not functioning upon leaving dealership. Did not function until 9/19/21 at 8:50am at an intersection. Disengaged the function by pressing the button on the dash. Vehicle shut down, displayed push brake to start. Vehicle put in park. Would not start. Had to use pull cord under gear shift to get in neutral and push out of roadway. Jump started to drive. Vehicle displayed "Stop Safely, vehicle will shut off soon." while driving down the street. Upon arrival, put in reverse to enter driveway, vehicle stopped reversing, felt like it was in neutral, vehicle engine began racing, instrument panel began flashing warnings, had to forcefully hold the brake, would not shift in to park or drive. All gear lights lit up on gearshift. Was afraid the vehicle was going to accelerate and crash. Passengers immediately abandoned the vehicle. Pushed to the start button and vehicle finally shut down. Warning flashing were: Service Electronic Stability Control, Service Power Steering, Service Airbag System, Service 4WD, Service Antilock Brake System, Passenger Airbag On (with no passenger). Instrument needles began moving up and down and would not stop. Opened door and needles ticked, blank screen and a ding. Did this for over an hour before all stopped. Vehicle completely dead. Will not jumpstart.
Service bulletins that may apply
- Emission recall – north america
- D-26-17 (XZ1)
- ID-26-37 (XZ1)
- Emissions Recall 16C
- Emission recall – north america
- Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following:...
- Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp...
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Risk
- An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is 30B.
Recall number 24V652000 · Recall details
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: software
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
- Risk
- If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Recall number 18V332000 · Recall details
Questions about the 2018 Jeep Wrangler screen failure
Is screen or infotainment failure a common problem on the 2018 Jeep Wrangler?
18 of 1,829 owner complaints about the 2018 Jeep Wrangler (1%) mention screen or infotainment failure. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2018 Jeep Wrangler?
There are 3 recalls and 149 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Jeep Wrangler
Pulling 163Steering lock-up 79Power steering loss 76Check engine light 62ABS 55Loss of power 55Warning lights 40Stalling 34Overheating 31Engine failure 30Ball joint 29Backup camera 27Fire or smoke 25Jerking 25Won't start 25Wipers 20Fuel gauge 19Start-stop 18Won't shift 17Grinding brakes 15Adaptive cruise 13Misfire 12Slipping 12Windshield crack 12Knocking 10Harsh shifting 10Hesitation 10Brake failure 8Airbag light 7Shudder 6Transmission failure 6Headlights 5Key fob 5
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