2019 Jeep Wrangler: screen or infotainment failure

Filed Dec 9, 2025 · Electrical · 38,000 miles · AL

The contact owns a 2019 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster display malfunctioned and displayed a blank or black screen. During the failure, the digital speedometer, fuel gauge, and odometer mileage were unavailable. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The contact was informed of the federal safety agency Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 38,000.

Filed Jul 22, 2025 · Acceleration, Electrical · IL

The instrument panel cluster that shows the speed, odometer, and fuel levels has been sporadically 'going out' while driving. On Friday 7/18, it went out completely and did not come back on. This affects safety of driving in that I have no idea how fast I'm driving or fuel levels. I have to rely on iphone capabilities for speed, which is not as accurate. The problem has been inspected by a mechanic and he indicated that the Instrument Panel Cluster would need to be replaced at a cost of close to $2,000. He indicated that there was a recall on 2018-2024 Jeep Wrangler models involving a safety issue with the IPC and that it may experience a short circuit and fail, potentially causing the display to go blank and hindering the driver's ability to see critical information like speed and warning lights. Recall# 24V652000 indicated this failure could increase the risk of a crash. Per the mechanic recall info was sent October 2024 yet I did not receive anything. Per the site my VIN# is not included in this recall. I believe this is the EXACT issue that other vehicles were called and this particular vehicle should be included in this IPC recall.

Filed Jun 16, 2025 · Electrical · 92,000 miles · IN

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The instrument clustered and flickered, displaying a black screen. The vehicle was taken to the dealer, where it was diagnosed with an instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 92,000.

Filed Mar 10, 2025 · Electrical · 99,000 miles · OH

The contact owns a 2019 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the instrument cluster flickered and failed to function as needed. In addition, the contact stated that the instrument cluster displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. In addition, the contact stated that the failed part number was PN: 68377789AD. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

Filed Jan 23, 2025 · Electrical · PA

My IPC keeps flashing and going blank or black screen. I’m unable to see the information about my vehicle including fuel levels. I have not taken my car to a dealer yet since I am waiting for the new part but I saw that there was a for notifying that jeep wranglers from 2018-2020 had this specific issue yet my vin has no recalls.

Filed May 21, 2021 · IN

The Uconnect Radio keeps freezing and restarting all the time. This is troublesome when you cannot use your backup camera or your navigation system. It is a distraction to the driver. You cannot turn down the volume, change the temperature or anything else during this freeze and rebooting.

Filed Jan 4, 2020 · Electrical, Steering · 100 miles · IL

During highway driving my jeep wrangler drifts slowly back and forth. I have noticed this since the first time driving on interstate highway. I have complained at dealer in paducah, kentucky and was told it's normal. I also have had electrical issues where the air conditioner quit working. After 3 attempts to fix, the dealer service man found a short in a junction under the hood. After that was prepared, the radio, info. Screen went blank. It came back on. A seat back release had to be replaced too. All of this and less than 4000 miles on odometer.

Filed Aug 14, 2019 · Electrical · 6,300 miles · TX

Back up camera black screen when in reverse. Back camera failing