2024 Jeep Wrangler: screen or infotainment failure

Filed Sep 15, 2026 · Electrical, Fuel system · TX

Vehicle has recurring failure of the Uconnect infotainment system and underlying Telematics Box Module (TBM). Diagnostic code B1560-13 (Cellular Antenna 1: Circuit Open or Short to Battery) has been documented on two separate dealer visits. On the most recent occurrence, the head unit displayed an Android Recovery boot loop screen preventing normal system operation. The vehicle is subject to open Safety Recall A7C / the federal safety agency 25V‑710, which the manufacturer has classified as a loss-of-drive-power defect caused by incomplete communication between the TBM and Hybrid Control Processor (HCP). Safety risk: Per the manufacturer's own recall description, the HCP may reset while driving, causing loss of motive power without warning. This creates a crash risk for the driver, passengers, and surrounding vehicles. The Uconnect failures appear to be a symptom of the same TBM communication defect. First reported to dealer May 2025 at approximately 8,687 miles (RO DOCS917129). Dealer performed TBM2 reset per STAR bulletin S228A000005 and cleared codes. Same defect returned. Reported again June 2026 at approximately 24,969 miles (RO DOCS935140). Dealer documented the exact same code B1560-13, referenced the same STAR bulletin, and stated in writing: "The remedy for this condition is not currently available." Dealer reseated a connector as an interim measure. Failure has since recurred with the Android Recovery boot loop. Warning symptoms prior to failure: intermittent "Uconnect Box See Dealer" service messages on the dashboard display, followed by system reboots. Component is available for inspection. Vehicle has been inspected by an authorized Jeep/Chrysler dealer on two occasions. No independent inspection has been performed. No police or insurance involvement — no crash has occurred yet.

Filed Jul 25, 2026 · Electrical, Engine · TX

My vehicle has had issues since October of 2024, I bought it March 2024. The first problem that arose was the fuel door button wouldn’t work, the informant screen flickered, and engine light would come on and off all of this began after getting it serviced Oct 2024, I took back to the dealership 3 days later to get it diagnosed. The fuel tank isolation valve was the problem which caused the vehicle to not be able to be pumped, the gas would start spilling when attempted to pump, which left me stranded a few time. This was also causing the electrical flickering and shaking of the vehicle. They were able to fix the issue 3 months later after having the vehicle for a week, during those 3 months the vehicle was still shaking, the electrical components kept flickering or turning off, and it was difficult to pump gas. Last November the vehicle started shaking when I drove it, or stall in the middle of the road. My sensors would stay on for my mirrors even when no one was driving near me or just turn off. My informant screen would just show a black screen and wouldn’t turn on. My engine light turns on and off, so I took it in for the last two recalls to be fixed on June 3, 2026 (#78C 2023-2025 MY WL PHEV, 2024- 2025 JL PHEV 2.0L ESS E) & (#68C 2020-2025 JL & 2022-2026 WL PHEV HV BATTERY FIRES) and now the car hasn’t turned on since July 20, 2026. The dealership won’t send a tow although my car will not turn on because of the new software install they put in. I requested my service records to be sent to me and they refused and made me come in person for all my service receipts.

Filed Jun 18, 2026 · Electrical, Engine · TX

1. The vehicle has experienced multiple safety-related defects and is available for inspection upon request: The Instrument Cluster Panel was subject to Safety Recall and required service. The radio system suffered an internal malfunction. The Electric Hydraulic Power Steering system was subject to a safety recall issued on June 11, 2026 and no remedy is currently available from the manufacturer. 2. The instrument cluster defect could prevent the driver from viewing critical safety information, like speed, odometer, and warning indicators. The Electric Hydraulic Power Steering defect poses an even greater risk, as a loss or reduction of steering assist could impair vehicle control and increase the likelihood of a crash. Additionally, the recalled steering system may overheat and cause a fire, whether the vehicle is being driven or the engine is off, creating an immediate life-threatening hazard to occupants, nearby persons, vehicles, and property. This is especially concerning as a Texas resident driving in the summer months with extreme temperatures. 3. The instrument cluster issue was addressed through recall service performed by an authorized Jeep dealership. The radio/internal failure was reported to the dealership, which acknowledged the malfunction. The power steering issue has also been recognized by the manufacturer through the issuance of a safety recall on 6/11/2026. 4. The vehicle has been inspected and serviced by authorized Jeep dealerships in connection with the instrument cluster recall and the reported radio malfunction. Additionally, the vehicle underwent multiple routine service inspections before the Power Steering recall was issued, and no steering-system defects or safety concerns were identified or disclosed. 5. No warnings or messages appeared before the failures. Radio failure caused infotainment screen to go blank while instrument cluster and power steering issues were identified by manufacturer recalls instead of vehicle warnings.

Filed May 11, 2026 · AR

I have had several instances of the infotainment system freezing up after starting the Jeep and putting it into reverse. When this happens, the radio sound is replaced with a buzzing noise and the rear camera image becomes frozen. None of the radio controls work and putting the vehicle into Park doesn't have any impact. The only resolution is to push and hold the power button until the system resets. This defeats the purpose of having a rear camera while reversing and puts the failure at the worst possible time (while backing up).

Filed Dec 26, 2025 · Electrical · CA

I have experienced TPSM issues that suddenly "resolve" by itself when taken to the dealership. On top of this, I also experience electrical issues from time to time such as audio from the radio not working, the screen glitching or not turning on, and other electrical issues. The worst issue is that I have a serious recall that can't be fixed due to parts not being available. I didn't purchase a brand new 2024 Jeep Wrangler 4xe so that I could have these issues. I should not have to worry about my jeep catching fire or parking it away from my home or other vehicles. You're welcome to inspect everything.

Filed Dec 15, 2025 · Engine, Steering · VA

This is a 2024 Jeep Wrangler 4xe. It currently has 22,700 miles on it. These issues began prior to 20,000 miles. The car stops driving with out warning. This has occurred on three occasions, while driving in traffic. It locks up, but power is still working. A message pops up that says put the vehicle in Drive...which it already is. It comes to an abrupt stop. It will not regain power. You have to power on and off multiple times to get it to start. Recently it failed to start (engine). Again, had full power, but the engine would not start. It also will not charge fully to 100%. The display screen will bling or go black, with no power. The steering wheel will shake uncontrollably while driving over 65-70 MPH. These issues began in summer 2025. One incident was in Sept. Oct, Nov, and Dec 13 was the last.

Filed Dec 2, 2025 · Electrical · TX

Radio keeps resetting it self, the screen freezes then shuts off. Now the door locks are not working correctly. Ever since I bought the jeep brand new the key fob does not always unlock the doors. Jeep dealership along with the engineers do not know how to fix the issue

Filed Nov 6, 2025 · Electrical · 10,000 miles · AZ

The contact owns a 2024 Jeep Wrangler. The contact stated that the infotainment screen glitched while using the Navigation system and other features. The contact then received notification of the federal safety agency Campaign Number: 25V710000 (Electrical System) and the federal safety agency Campaign Number: 25V741000(Electrical System); however, the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 10,000.

Filed Oct 21, 2025 · Electrical, Transmission · TX

Since buying this jeep in 2024 I have had numerous issues that jeep has not been able to resolve. The first issue I experienced was the key-fob not being able to unlock the doors or start the jeep. Tomball Jeep kept my jeep for about 3 weeks trying to figure out what is causing the issue, with the help of the engineer team they could never figure out the problem. I am still experiencing this issue as of today. Around September 2025 I started experiencing issues with my radio turning itself off and rebooting by itself, other times all it would do is give you loud noise of static and then reboot. This affects the jeeps back up camera and all the electronics on the dash. Then the weekend of October 11,2025 my jeeps powertrain stopped and gave me a notice to put my jeep in park and restart the engine, this happened as you were driving down the highway no matter what speed you were going. I had taken my jeep to the dealership on October 13,2025 and jeep wanted to keep my vehicle for 5-7 days for diagnosis without giving me a loaner vehicle for me to get back and forth to work.

Filed Aug 20, 2025 · Electrical · CO

Touchscreen stereo will stop work/glitching while driving. It will freeze as I am backing up. Constantly rebooting itself. Cigarette outlet will randomly glitch when something is plugged in and will stop working. Starting to feel unsafe while driving especially when it starts glitching and freezing especially while I am I. Reverse

Filed Aug 3, 2025 · Electrical · MA

About one in 10 starts of my vehicle, the radio/infotainment screen will lock up, make a make a static sound, go black, and restart in a one minute cycle. Sometimes when I am in reverse, it will keep a picture of the back up camera, it’s a locked up picture (that is, not the camera view in motion) and which I think is dangerous, because it could give driver a false perception that there’s nothing behind the vehicle, and then the infotainment will reboot.

Filed Jul 3, 2025 · Electrical · TX

After a UConnect OTA software update was received in Feb of 2025, the radio frequently crashes and reboots shortly after starting the car. Frequently this will result in the backup camera image being frozen for up to 30 seconds before the radio reboots. This causes a potentially dangerous situation if you rely on the camera while backing up. Also, after this happens the wireless access point can not be enabled without manually rebooting the radio again.