2020 Jeep Wrangler: screen or infotainment failure

Filed Sep 25, 2026 · Electrical · FL

The digital instrument panel cluster display went blank while the vehicle was in use, eliminating the digital speedometer, fuel level, coolant temperature, odometer, gear position indicator, and warning telltales. The analog speedometer and tachometer continued to function. Loss of gear position and warning indicators while driving is a safety concern. On 4/21/2026 an authorized Jeep dealer diagnosed the condition as "cluster circuit board internal failure" and recommended cluster replacement at a quoted cost of several thousand dollars, with no coverage offered. I had the failed display module replaced by an independent specialist on 5/5/2026 for $650. This is the same root cause and symptom described in the federal safety agency Recall 24V‑652 (internal short circuit in the instrument panel cluster producing a blank screen), but this VIN is not included in that recall population. FCA instead issued a warranty extension (XZ1) covering the blank-display condition for 15 years/150,000 miles. I submitted a reimbursement claim under that extension with the dealer repair order and the independent invoice. FCA denied it twice, citing reasons that do not appear in the warranty extension letter. I am filing this complaint because the failure appears to extend beyond the current recall population, and because the warranty extension offered in place of a recall did not result in reimbursement.

Filed Jul 21, 2026 · Electrical · OH

While driving, the Instrument Cluster Display completely blanked out and ceased functioning. This sudden failure immediately disabled the digital speedometer, fuel gauge, engine temperature readings, oil gauge, and critical safety warning lights. In order to check my fuel levels, I have to log into an app on my phone, which is both unsafe and illegal to do while driving. The panel beeps a warning when I start my car, however I cannot see what the issue is because the display is black. Other 2020 Jeep Wranglers share this identical, well-documented cluster failure and are covered under an active recall. However, my specific VIN is currently excluded despite suffering from the exact same manufacturing defect. This issue presents an unreasonable risk to motor vehicle safety and requires immediate investigation to expand the recall scope.

Filed Jun 30, 2026 · Electrical · IN

Had no warning messages or alerts. The Instrument Cluster Display Screen went black. We have no way of knowing the amount of gas, speed, mileage, tire pressure or any other alerts. I believe this to be a safety issue. Have replaced both the main and auxiliary battery. There are many 2020 Jeep Wranglers that are recalled for this very issue. Wondering why mine is not.

Filed May 22, 2026 · Electrical · 67,000 miles · OH

The contact owns a 2020 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The dealer was made aware of the failure. The contact was advised to bring the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

Filed Mar 20, 2026 · Electrical · MA

Instrument Panel Cluster Failure. Black screen. Can’t see MPH, Gas, mileage or any engine functionality. Consistent with the federal safety agency safety recall. My VIN is not in the recall despite being a 2020 Jeep Wrangler that is listed in the safety recall. Stellantis won’t cover repair and Jeep dealer in Marshfield won’t cover. Potential 6 month fix with no replacement vehicle offered because part hasn’t been in stock.

Filed Mar 10, 2026 · Electrical · MD

The instrument cluster no longer displays any information, it is blank. My safety is at risk as I can not see how much gas I have, mileage, oil pressure or any other warnings that are used by the display. Prior to going completely blank intermittently it would show a greenish color. Other Jeep Wranglers have had this problem, but my VIN was not part of the recall.

Filed Feb 20, 2026 · Electrical · GA

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The contact stated that the vehicle was unsafe to drive with the instrument cluster being inoperable. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Feb 4, 2026 · Electrical · IL

Instrument control panel does not function. It is a dark/blank screen not allowing driver to see vital functions and information about the vehicle. This vehicle had an alternator issue but could not be determined without extra tooling and labor to diagnose the problem. Safety is of paramount concern. Vehicle was taken into a dealership for inspection and determined that the "ICP" had failed and needed to be replaced for approximately $1600. This was before recall #30b had been initiated. The recall seemed to include this vehicle given the year and model listed in the recall order. Strangely, it is not included for this particular vehicle which is exhibiting the exact symptoms listed in the recall order.

Filed Jan 20, 2026 · Driver assistance, Electrical · 49,272 miles · MA

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The vehicle was taken to the independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer for assistance. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under a recall. The contact referenced an unknown recall howeve,r the VIN was not under recall. In addition, the contact was informed that most likely the failure was the result of rodents chewing on the wires, and that the repair was not covered under the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under a recall. The failure mileage was approximately 49,272.

Filed Jan 12, 2026 · Electrical · 90,600 miles · CT

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. Due to the failure, the contact was unable to determine the speed of the vehicle. The vehicle was taken to the dealer, where it was determined that the instrument cluster was inoperable and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,600.

Filed Jan 5, 2026 · Electrical · 110,000 miles · NM

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at 30 MPH, the instrument panel displayed a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The contact related the failure to the federal safety agency Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 110,000.

Filed Dec 30, 2025 · Electrical · 60,000 miles · IL

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the center display turned blank. The contact stated that the vehicle had displayed the symptoms of the federal safety agency Campaign Number: 24V652000 (Electrical System). The local dealer was contacted and confirmed that the VIN was not included in the recall. Additionally, the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 60,000.