Purchased the 2020 Jeep Wranger on January 9, 2025 with less than 50K miles on it and still under warranty. Around March 2020 the instrument panel began to glitch and by April it was completely blank. I had it diagnosed by Eddys Jeep in Wichita Kansas who gave me a price for repair but parts were on back order. I then took it to my mechanic who ordered the parts which have been on order for over a year. We are unable to see the speed, fuel level, back up camera, no radio or phone charging or warnign lights. Dash is completely dark. I would like to replace the vehicle but am unable to get fair market value and do not want to be held liable for selling a lemon.
2020 Jeep Wrangler: backup camera failure
8 of the 619 complaints about the 2020 Jeep Wrangler describe backup camera failure.
- owner complaints
- 8
- of this car's complaints
- 1%
- recalls
- 2
Is there a fix? There are 2 recalls and 220 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
I own a 2020 Jeep Wrangler Rubicon and believe my vehicle should be included in recall W35/the federal safety agency 20V‑191 for the VP4 Radio Software, as my backup camera does not turn off when shifting into drive. I must restart my Jeep to resolve the issue. My dealership wants $230 for diagnostics despite knowing the problem, and customer service said they can't help, even though they've opened case #94053204. Why are only some VINs covered? This is a safety concern, and I should not have to pay for diagnosis or repairs.
Rear Camera not working all black out
Back up camera not working. When I out car in reverse screen does not turn into camera as it used to.
Rear CAmera, the screnn turn blue on i can see nothing in the back.
The rear camera/head unit freezes with an image of what was behind the vehicle when placed in reverse. This recently caused an issue where a group of people walked behind my Jeep while pulling out. Both myself and the group were fortunate enough that I caught one of the people walking behind my Jeep and stopped before backing into them with the backup camera still showing a clear path. This issue has been documented with Jeep and was serviced November of 2021. They replaced the unit but after a few months the new head unit started crashing and I am still having this intermittent issue where the screen shows a static image for the rear view upon placing the Jeep in reverse. No warning lamps or messages are shown. Eventually the watchdog timer times out after about a minute and the system reboots. The head unit will also crash randomly at other times while driving but this is the only instance it puts safety at risk. I would estimate it occurs 2-5% of the time I back out. Before I took the Jeep in for service I documented, in detail, each time the unit crashed and gave it to the service tech, I will send it to you as well when I locate the file. I also attached links to video showing a 2 examples at various different times this occurred, including an instance today. https://photos.app.goo.gl/pvrpoP44CjFHHfvN6 https://photos.app.goo.gl/ALu3dAw6Sarz3jzJ6
*Radio, navigation / all sound loss (intermittently) *Radio freezes as well as display (intermittently) *Blind spot warning - beeps at inappropriate times for example when 2 lanes turn left it beeps making you think you are going to hit someone *Back-up Camera - freezes on screen and/or turns black *climate control - does not remain on the setting you put it on *bluetooth - randomly begins to play something when it should not *vehicle is turned off, door closed and locked, but radio will remain on and continue to play in vehicle. All of these things cause immense distraction and pose great danger to a driver as well as other drivers on the road. This vehicle had a little over 4,000 miles on it when I purchased it. Purchased dec 2020 and Uconnect replaced by dealer early 2021. The same issues are occurring with the replacement system. Took jeep in today, on 10/4/2021 and they say they have ordered another Uconnect system however, I doubt it will fix these issues. Very disappointed in this vehicle for it to be such an expensive purchase.
The infotainment screen will freeze when the backup camera is active. May lead to an accident since the screen may give impression you are clear but it is actually frozen.
Service bulletins that may apply
- Emission recall – north america
- D-26-17 (XZ1)
- ID-26-37 (XZ1)
- Emissions Recall 16C
- Emission recall – north america
- Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following:...
- Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp...
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Risk
- A vehicle fire can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning November 6, 2025. Vehicles that were previously recalled for the same issue under the federal safety agency Recalls 24V720 and 23V787 will need to have the new remedy performed.
Recall number 25V741000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Risk
- An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is 30B.
Recall number 24V652000 · Recall details
Questions about the 2020 Jeep Wrangler backup camera
Is backup camera failure a common problem on the 2020 Jeep Wrangler?
8 of 619 owner complaints about the 2020 Jeep Wrangler (1%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2020 Jeep Wrangler?
There are 2 recalls and 220 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Jeep Wrangler
Pulling 67Fuel gauge 30Screen failure 26Check engine light 18Fuel smell 16Loss of power 16Overheating 16Fire or smoke 15Fuel leak 13Power steering loss 11Steering lock-up 9Warning lights 9Jerking 8ABS 7Engine failure 7Stalling 7Start-stop 7Wipers 7Ball joint 6Won't shift 6Fuel pump 5Misfire 5
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