Tl* the contact owns a 2016 keystone outback. While the vehicle was undergoing a mandatory inspection, the contact was informed that there was a dip in the roof near the air conditioning unit. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed ore repaired. The manufacturer was notified and opened case number: [xxx]. No further assistance was provided. The failure mileage was 1,694. *tt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The worst 2016 Keystone Outback problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body2
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body2
Recalls 3
Equipment
- What is wrong
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1‑574‑535‑2100, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Recall number 17V755000 · Recall details
Structure
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
- Risk
- Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
- Remedy
- Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 17-290.
Recall number 17V439000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
- Risk
- The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
- Remedy
- Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 16-251.
Recall number 16V282000 · Recall details
Technical service bulletins for the 2016 Keystone Outback 3
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This advisory 15-240 involves units manufactured with the wiring to activate the electric element on the...
- This communication is informing dealership service departments of advisory 15-240 for the outback water...
- This communication is the final customer notification for advisory 15-240 for the outback water heating...
What 2016 Keystone Outback owners say
Most recent owner complaints, unedited.
Keystone rv and dutchman rv of goshen, in are manufacturing defective units and refuse to replace the exterior side panels of the unit which are cracking in half. The rv has 5 cracks in the frp and gelcoat of the unit causing the body of the unit to crack apart. The more we haul it down the road the more cracks appear. The problem is that the luan panels, which were installed by the factory were not installed properly leaving an inch gap between each one therefore the frp has nothing to adhere to, causing the unit to crack apart on both sides. The gel coat is cracked as well as the frp on the exterior, who knows what is happening to the interior. I have been talking to the warranty company since september 2015 with no help from them just getting the run around. The warranty company wants to repair the unit, which has been previously repaired and the repair did not work. The side panels need to be replaced. We were definitely sold a defective unit and someone knows we were as repairs were already done and nothing was divulged to us. We bought this unit in june of 2015 and we were told it was brand new. It is just a matter of time before this unit cracks apart on the highway and causes an accident. It is literally cracking in half on both sides of the unit. There are 5 cracks in all.
Compare the 2016 Keystone Outback
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Questions about the 2016 Keystone Outback
Is the 2016 Keystone Outback reliable?
Owners have filed 2 complaints about the 2016 Keystone Outback, close to a typical Outback model year.
What is the most common problem with the 2016 Keystone Outback?
Body and structure, with 2 complaints.
How many recalls does the 2016 Keystone Outback have?
3 recalls, covering equipment and structure.
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