While driving on the highway with my children in the car. My sunroof suddenly exploded. The sound was so loud, glass was everywhere. I wasn’t driving through construction, I wasn’t driving under a bridge, there was typical morning traffic which is on the lighter side. I was driving around 55 mph with the front defrost button and seat warmers on. Temperature was set 66 degrees in the car. This was so scary. My children who are [XXX] and [XXX] were so scared. They started screaming and my youngest started crying because huge chunks of glass were on him and all over the vehicle. I contacted The Mazda dealership and they took pictures when I drove the car to them. There was not any warning lights or sensors that appeared before or after the explosion. When I stopped the vehicle I did not find any object Inside my vehicle that could have fallen on the sunroof. Nothing was found inside my car. The sunroof literally looks like the glass broke outward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mazda CX-5 sunroof shattered problems
67 of the 2,483 owner complaints about the Mazda CX-5 describe sunroof shattered, most of them for the 2016 model year.
- owner complaints
- 67
- worst model year
- 2016
- typical mileage
- 26,000
By model year
What owners say
while driving rental the sun/moon roof exploded down on the 4 passengers. we were lucky there were no other cars around, we were driving proper speed. lucky for us, close to airport where we rented the car and returned it. was informed by supervisor at enterprise this was not an uncommon event to cars. it was to us, we started googling and found it was common.
Sunroof glass failure that occurred on my 2024 Mazda CX-5. While driving to work on May 9th at 11:16 pm going 67 miles per hour on route XXX in [XXX] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had shattered unexpectedly. There was no known object strike that I or my two passengers observed, no prior cracks or chips visible before the incident, and no warning signs of damage beforehand. The glass appeared to have exploded outward/ upward and appeared curved upward. Most of the glass we believe hit the vehicle behind us as it was gone by the time we were able to safely pull over. It was approximately 58 degrees outside with no inclement weather. The vehicle currently has approximately 53,000 miles and has been properly maintained. The incident was extremely startling and created a significant safety concern while driving. Luckily, the interior sun visor was closed when this incident occurred, preventing the glass from entering the vehicle and injuring myself or my two passengers. Because the vehicle is relatively new and the damage appeared sudden and unusual, I would sincerely appreciate Mazda reviewing this matter for possible warranty or goodwill assistance. I have always valued Mazda’s quality and reputation, and I am hopeful the company can help support resolution of this unexpected issue. I have attached photographs of the damage and would be happy to provide any additional information needed. I would also appreciate the dealership documenting whether any definitive impact point or external strike evidence was identified during inspection. Thank you very much for your time and consideration. I look forward to working together toward a resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night
Our sunroof exploded while we were driving on the highway. Glass shattered on us and fell while we were driving with a very loud explosive noise.
While driving on a 75 degree and sunny day my Sunroof exploded. There were no cars around that could have thrown debris up. Luckily I had the shade cover closed or I would have been showered with broken glass.
Sunroof glass shattered while driving, after being hit by a small rock.
While driving on the road at the posted speed limit (55 mph), I heard a gunshot-like sound. There was no debris on the road and no drivers close ahead. After hearing the sound, I hear wind above me. I open the shade of my sunroof and see that the glass on the sunroof had exploded. The sunroof was not open prior to the incident and no windows were open either. The AC was on minimal capacity. After getting off the road and looking at what happened, the glass on the sunroof had completely exploded out. You could tell by the shape of the glass that it bursted from within, either due to pressure, faulty glass, improper assembly/manufacturing, etc.
Driving at highway speed on interstate, no traffic near the vehicle, no overpasses within miles, and the sunroof exploded without any impact to it or vehicle.
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
- Risk
- If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
- Remedy
- Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.
Recall number 16V644000 · Recall details
Questions about the Mazda CX-5 sunroof shattered
Which Mazda CX-5 years have sunroof shattered problems?
The model years with the most reports are 2016 (11 complaints), 2017 (11 complaints) and 2014 (8 complaints).
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