Sunroof unexpectedly and randomly exploded while driving. There was no impact, glass shattered without notice and produced a very loud explosion similar to the sound of a gun shot. This occurred while driving on the highway at 70mph with outside temperature at approx. 49 degree fahrenheit, and no rain. Dash cam footage confirms no debris were thrown at the car and this happened unexplainably. Had sunroof visor been open, shards of glass would have rained down on driver and passenger. The experience of hearing a loud explosion while driving is very startling and unsafe, especially with the potential for glass shards to fall onto the driver and passengers.
2014 Mazda CX-5: sunroof shattered
8 of the 377 complaints about the 2014 Mazda CX-5 describe sunroof shattered.
- owner complaints
- 8
- of this car's complaints
- 2%
- typical mileage
- 24,400
- recalls
- 1
Is there a fix? There is 1 recall and 54 service bulletins for this area of the car. See below
Sunroof shattered by model year
What owners say
The sunroof glass shattered suddenly while I was driving on the highway. I was going 70-75 MPH at the time. There were no other cars around and the weather was perfect so I do not think anything hit the sunroof. I had both the sunroof and interior cover closed completely at the time. The sound when it shattered was very loud and thankfully I was not in traffic. Since the cover was closed, it prevented the broken glass from raining down on my children.
Our sunroof exploded while we were driving 55mph on a windy road. Sounded like a rifle shot. No cliffs above us. No dramatic temp or pressure changed. Seemed like a spontaneous event.
Sunroof glass explosion sunroof spontaneously exploded while driving 65 MPH on an empty highway. Internal sunroof cover shielded any debris. Outside conditions: cloudy day, around 85 degrees and humid. Rain in forecast. Other details: speed limit was 70 MPH. Glass shattered and a portion blew up and out of the vehicle. No other vehicles were present. Extremely loud boom followed by sound of air flowing into vehicle (like an open window). When opening the cover to see what it was, pieces of glass fell into the vehicle. Currently undergoing getting repairs under insurance.
While coming through a car was my sun roof shattered when it came to the drying cycle. Luckily I wasn't in the car.
We were driving down the interstate yesterday, february 15 during the day going about 60 MPH, there wasn't anyone in front or beside us. The weather was party cloudy. There was a loud explosion and the sunroof blew out. I don't believe anything hit the sunroof to cause it to explode.
While driving down the highway I heard a loud noise almost like a gunshot. I thought maybe something had come up from another vehicle and hit my car....I heard noise coming from over my head. I pulled my sunroof cover back and noticed that my sunroof glass was shattered. Wondered if something had hit the sunroof but upon inspection I realized that the window had exploded out not in. I brought the car into mazda on 1/28/14 and was told that they inspected it and did not find any defects in the sunroof...
The car was in my carport overnight. My husband got something out of the car and shut the door. The sunroof glass exploded. I only had the car for 29 days. It was brand new.
Service bulletins that may apply
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of...
- Squeak noise when opening and/or closing the liftgate
- Cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield
- Knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
- Risk
- If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
- Remedy
- Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.
Recall number 16V644000 · Recall details
Questions about the 2014 Mazda CX-5 sunroof shattered
Is sunroof shattered a common problem on the 2014 Mazda CX-5?
8 of 377 owner complaints about the 2014 Mazda CX-5 (2%) mention sunroof shattered. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2014 Mazda CX-5?
There is 1 recall and 54 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Mazda CX-5
Windshield crack 46Battery drain 19Check engine light 16Grinding brakes 10Loss of power 9Warning lights 7Harsh shifting 6Wipers 6Ball joint 5Brake failure 5Door locks 5Fuel smell 5Key fob 5
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