The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving at various speeds, the vehicle intermittently lost power steering functionality. The contact stated that the failure occurred increasingly while turning. The vehicle was taken to several independent mechanics and to the dealer, but no DTC was retrieved. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 17V714000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 80,000.
2017 Mercedes-Benz E300: loss of power steering
7 of the 132 complaints about the 2017 Mercedes-Benz E300 describe loss of power steering.
- owner complaints
- 7
- of this car's complaints
- 5%
- typical mileage
- 59,000
- recalls
- 3
Is there a fix? There are 3 recalls and 12 service bulletins for this area of the car. See below
What owners say
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at approximately 55 MPH, the "steering malfunction" warning light illuminated, and the contact stated that the steering wheel was nearly impossible to turn left or right. The contact was able to pull off the roadway. The contact turned off and restarted the vehicle and the power steering assist failed to regain functionality. The contact had the vehicle towed to the residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 17V714000 (Steering). The contact called a local dealer and was advised that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 84,000.
The contact owns a 2017 Mercedes-Benz E300. The contact stated that while attempting to park the vehicle, the power steering assist failed with the "Steering Malfunction, Increased Physical Effort" and "Active Brake Assist" warning messages appeared on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where an attempt was made to repair the power steering failure; however, the repair was unsuccessful. The mechanic then informed the contact of the federal safety agency Campaign Number: 17V574000 (Steering) which he linked to the failure. The dealer was notified and informed her that there were no recalls on the VIN. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 59,000.
The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving approximately 60-65 MPH, the steering wheel lost power steering function. The warning message “Steering Malfunction” was illuminated. The vehicle was able to continue to drive by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact stated that the failure reoccurred while driving and was increasingly intense while making turns. The vehicle was taken back to the dealer where it was diagnosed that there was oil on the engine harness and the oil had been going to the electric steering rack. The dealer informed the contact that the engine wiring harness needed to be replaced. The contact referenced the federal safety agency Campaign Number: 17V714000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000. Engine harness( found oil in harness going to M.E. and electric steering rack) after starting car- can hear a clicking noise inside of engine bay.
I was driving down the road and my power steering went out. I got a message stating "steering malfunction increased physical effort see owner's manual". The vehicle has 16,xxx miles on it.
Esp inoperative and active brake assist warnings appeared in instrument panel. Car then completely shut down while going approximately 40mph on a main road. No brakes, no steering, no acceleration. Fuel odors were prominent. After restarting car, safely made it to the dealer who could not duplicate/reproduce issue but performed 'reset'. Error messages appeared again 03/19/18. 2nd trip to dealer underway. Dealer offered to pick up car for me understanding my experience just a week prior.
2017 mercedes benz e300. Consumer writes in regards to loss of steering while traveling at high speeds. *ld the consumer stated the dealer could not duplicate the failure. The manufacturer was notified, but did not offer any assistance.
Service bulletins that may apply
- Slight creaking noises when steering
- During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time
- Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position...
- Noticeable vibrations at the steering wheel: • At speeds between 40mph and 75mph • On straight stretches...
- Loads induced at the steering wheel through pushing and pulling actions may
- Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position...
- Fault Code U045A00 "Implausible Data Were Received From Control Unit 'Parking System'." Stored In Electric...
- Cracking/Creaking Noises Coming From The Area Of The Mechanical Steering Column
Related recalls
Steering: electric power assist system
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 E300, S65 AMG Coupe, S550, S65 AMG Cabriolet, S550 Cabriolet, S550e, S65 AMG, and Mercedes-Maybach S600 vehicles. A transistor within the power steering control unit may overheat resulting in the power steering system being disabled.
- Risk
- If the power steering assist is unexpectedly disabled, it may increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect the steering rack, replace it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 17V714000 · Recall details
Steering: electric power assist system
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.
- Risk
- The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 17V574000 · Recall details
Steering: electric power assist system
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.
- Risk
- If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected to be mailed June 30, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 17V241000 · Recall details
Questions about the 2017 Mercedes-Benz E300 power steering loss
Is loss of power steering a common problem on the 2017 Mercedes-Benz E300?
7 of 132 owner complaints about the 2017 Mercedes-Benz E300 (5%) mention loss of power steering.
Is there a recall or service bulletin for this on the 2017 Mercedes-Benz E300?
There are 3 recalls and 12 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Mercedes-Benz E300
Fuel smell 18Check engine light 17Engine failure 8Stalling 6Fuel pump 5Jerking 5Loss of power 5Sunroof shattered 5
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