The contact owns a 2017 Ram 1500. The contact stated while driving approximately 10 MPH down the driveway, the tailgate door released independently, causing damage to the trailer that was being hauled. The contact stated that the door latch released independently several times while driving. There was no warning prior to the failure. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and notified the contact that the repair would be an out-of-pocket expense. The failure mileage was approximately 42,000.
2017 Ram 1500: doors won't lock, open or latch
5 of the 886 complaints about the 2017 Ram 1500 describe doors won't lock, open or latch.
- owner complaints
- 5
- of this car's complaints
- 1%
- recalls
- 2
Is there a fix? There are 2 recalls and 7 service bulletins for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
Door locks - video recorded problem sent to dealer - a few months ago dealer could not replicate the problem doors not unlocking or locking with fob or door switches. Since then occurred numerous times, but did not want another fruitless trip to the dealer. On and off now the doors will not unlock with fob or hand door sensor. After a few minutes the door will unlock allowing access.
As soon as I hit over 36,000 miles, I been having trouble with door locks. Some doors lock and unlock. Sometimes they all work fine. It is very random. Using the key fob and power lock button in car is working randomly. I have read online this has been an issue for many years.
The tailgate latch fails and tailgate falls down in the open position. Very unsafe if bed is loaded. Also could get damaged if hauling a trailer or camper. This happens after the automatic door lock engages after 5 to 15 MPH. This happens daily while in motion.
My tailgate on my pick-up falls open randomly. Supposedly the lock mechanism has a tab that is prone to break off when the tailgate locks automatically with the door locks. This causes the mechanism to engage to open and the tailgate falls open randomly. This could be catastrophic if I am hauling something on the highway and the tailgate flies open spilling the load on the highway. Should be a recall for safety.
Service bulletins that may apply
- Safety recall U74 & V44 ? tailgate latch (updated) wic article 2688- recall related damage 2015-2017MY ram...
- Broken or non-funtioniong latches.
- Sublime Green Outside Door Handle Paint Adhesion Issue
- 04589131AG, 04589243AG
- Door latch Before replacing this part please contact Kevin Murphree at Cell (248) 613-3417 or Samantha...
- Inspect and Return: Latch Seat, and Latch Seat Back You have been identified as either having stock, or...
- Title Latch Assy
Related recalls
Latches/locks/linkages: tailgate: latch
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
- Risk
- If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
- Remedy
- Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1‑800‑853‑1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under the federal safety agency recall 18V‑486 for this issue.
Recall number 19V347000 · Recall details
Latches/locks/linkages: tailgate: latch
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
- Risk
- If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U74.
Recall number 18V486000 · Recall details
Questions about the 2017 Ram 1500 door locks
Is doors won't lock, open or latch a common problem on the 2017 Ram 1500?
5 of 886 owner complaints about the 2017 Ram 1500 (1%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2017 Ram 1500?
There are 2 recalls and 7 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Ram 1500
Power steering loss 95ABS 75Loss of power 63Check engine light 57Adaptive cruise 46No deployment 31Knocking 28Stalling 26Fuel gauge 23Fuel pump 23Fire or smoke 18Engine failure 14Jerking 14Steering lock-up 14Key fob 11Won't start 11Hesitation 10Won't shift 10Tire blowout 9Airbag light 8Backup camera 8Fuel smell 8Headlights 8Pulling 7Ball joint 6Shudder 6Water leak 6Brake failure 5Wipers 5
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