2018 Ram 1500: screen or infotainment failure

Filed Dec 14, 2024 · Electrical · OR

The HVAC controls are part of the radio unit. The radio unit locks up, requiring the battery to be pulled to reset most of the time. When you dont have the radio working you cannot control the HVAC controls including Defrost which can cause a dangerous driving situation or not be able to drive due to fogged up windows. Also many of the vehicle functions such as the auto dim mirror are inoperative when the radio locks up or doesnt not work (black screen) causing a dangerous night situation. lastly, the reversing camera will not work with a non functioning radio display causing a hazard with a full size pickup backing up to others.

Filed Oct 22, 2024 · 48,000 miles · IN

The contact owns a 2018 Ram 1500. The contact stated that the infotainment system screen was delaminating, causing the touch screen function to engage different systems independently. The contact was concerned for his safety. The vehicle was taken to an independent mechanic, where the infotainment system was rebooted. The vehicle was taken to the dealer, where the contact was charged a fee for the infotainment system replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

Filed Oct 11, 2024 · Electrical · NY

Due to screen delamination - While operating the vehicle, the central monitor cycles repeatedly through different functions, and actions, including but not limited to: calling multiple people using phone connected to vehicle by Bluetooth, changing the directions/stopping navigation, showing the back up camera, changing radio stations, change environmental controls. This is a significant safety issue as it is very distracting to the driver of the vehicle. Solutions like turning off the screen are not effective due to screen delamination - it prevents the screen from fully turning off as the trips the touch screen function restarting the screen. When the issue was raised with the delearship and noted as a significant safety issue - the dealership advised that it was not a safety issue and identified it as "the radio needing to be replaced". This is a known and documented issue with this year, make and model of vehicle. This is an ongoing issue.

Filed May 30, 2024 · Driver assistance · 40,000 miles · NY

The contact owns a 2018 Ram 1500. The contact stated that while reversing, the back-up camera intermittently malfunctioned and displayed a black screen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 18V398000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 40,000.

Filed Feb 10, 2020 · Electrical, Transmission · TX

I entered my vehicle 2018ram1500 this morning after it had being stored inside my garage overnight. I sat down, pressed the brake and was about to start it when I noticed the shifter dial was on 'r' and began beeping continuously. I used the ignition button to switch from 'off' "acc" to 'start' and back/forth and pressing on the brake until I was able to shift the transmission to 'p'. Once in 'p' I pressed the brake and then started the truck. When I proceeded to move on reverse out of my garage, it began beeping continuously and flashing two messages on the display , "service shifter" followed by "service transmission shut off engine to engage park" then my radio blackout. I could still hear music and was able to control it but there was no display.

Filed Jun 20, 2019 · 22,000 miles · WV

Radio in vehicle freezes/locks up preventing use of the radio volume, climate controls and back up camera. Screen either locks up or turns blue while backing up, preventing utilization of the back up camera. This issue happens while the vehicle is stationary or in movement.

Filed Sep 7, 2018 · Driver assistance, Electrical · 13,000 miles · CA

Sudden, momentary (1-3 sec) deceleration accompanied by partial (?) electrical power loss (noted dashboard display blanked out during latest 2 events). Event occurred approximately 6 times from feb 2018 purchase date through aug 2018. Each time the vehicle was moving at highway speeds of between 70mph and 85 MPH. More details are provided in the attached .pdf file (too many words to fit within the constraints of this data entry field).

Filed Feb 13, 2018 · 1,500 miles · NY

The navigation and control systems associated with the uconnect system- system is in reboot status for the last 3 days - 1000's of 2018 vehicles affected - rebooting every 60 seconds and loss of navigation, back up camera and other functions. No fix so far from chrysler - affecting jeep, dodge, and ram