2025 Ram 1500: screen or infotainment failure

Filed Oct 19, 2026 · Driver assistance, Electrical · NE

I purchased my 2025 RAM 1500 Rebel new on XXX. Since purchasing the vehicle, I have experienced repeated malfunctions of the digital instrument cluster (gauge cluster) located directly behind the steering wheel. The instrument cluster screen unexpectedly goes black, shuts off, restarts, and cycles power without warning, including while the vehicle is being driven. Additionally, when the instrument cluster malfunctions and cycles power, amber-colored warning lights located on both exterior mirrors, including the mirror surfaces and housings, flash simultaneously. I believe these are associated with the vehicle's blind-spot monitoring system. Both sides illuminate in conjunction with the instrument cluster malfunction, suggesting that the issue may involve more than the instrument cluster display alone. The vehicle has been taken to authorized RAM dealerships approximately six times in an effort to correct this recurring defect. Most repair attempts were performed at Midway Chrysler Dodge Jeep RAM in [XXX], with an additional visit to Anderson Chrysler Dodge Jeep RAM in [XXX]. Despite these repeated repair attempts, the defect remains unresolved. Most recently, on XXX at approximately 10:04 PM, the instrument cluster again went black and cycled power while I was driving. This malfunction presents a serious safety concern because the instrument cluster provides essential driving information, including vehicle speed, warning indicators, and other vehicle operating information. When the display goes black, this information may become temporarily unavailable. The simultaneous flashing of the exterior mirror warning lights also raises concerns about possible interference with the vehicle's driver-assistance systems. The manufacturer has been formally notified of this recurring defect. I am requesting that the federal safety agency investigate these repeated electrical malfunctions as a potential vehicle safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 15, 2026 · Driver assistance · MA

2025 RAM 1500. This vehicle has the defect described in the federal safety agency Recall 26V‑560 (FCA Recall 83D). Since delivery, the infotainment/radio system has frozen and rebooted itself roughly 6-7 times per week. On at least four occasions the system froze while the backup camera was in active use, leaving a frozen, inaccurate image on the display while the vehicle was moving. During one incident this nearly caused me to strike a pedestrian while the camera image was frozen. Additional infotainment failures include a sudden extremely loud audio noise that cannot be turned down until the unit reboots, the radio language spontaneously changing from English to Italian, and an intermittent "SOS Unavailable" warning indicating the emergency-calling system is not functioning. The vehicle was taken to the dealer three times (6/18/2025, 1/13/2026, and 6/12/2026) and each time the dealer stated they could not replicate the problem, including on 6/12/2026, during the period the manufacturer was investigating this exact defect. I have several videos of the frozen camera display during operation and a photo of the SOS warning. A driver relying on the backup camera cannot see what is behind the vehicle when the image freezes.

Filed Sep 1, 2026 · Electrical, Lights · 4,000 miles · OH

The contact owns a 2025 Ram 1500. The contact received notifications of the federal safety agency Campaign Numbers: 26V059000 (Exterior Lighting, Electrical System), 26V225000 (Electrical System), and 26V495000 (Seat Belts); however, the parts to do the recall repairs were unavailable. The contact stated that while driving at an undisclosed speed, the navigation screen display turned black. The contact pulled over, turned off and restarted the vehicle, and the vehicle returned to normal operation. A local dealer and Spitzer Jeep RAM Brook Park (13001 Brookpark Rd, Brook Park, OH 44142) were contacted on several occasions and confirmed that parts for the recall repairs were unavailable, and the contact was added to a waiting list. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.

Filed Aug 20, 2026 · Electrical, Lights · 3,000 miles · FL

The contact owns a 2025 Ram 1500. The contact received notifications of the federal safety agency Campaign Numbers: 26V059000 (Exterior Lighting, Electrical System) and 26V495000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that while driving and towing a trailer, the brake pedal was depressed, but the trailer brakes failed to engage, causing the vehicle to drift into oncoming traffic. The contact stated that approaching drivers reacted promptly and avoided the vehicle, preventing a crash. The contact pulled over to the side of the road. An unknown warning light was illuminated. The contact stated that the trailer brakes, brake lights, and taillights were inoperable while towing. The contact disconnected the trailer from the vehicle, and the vehicle operated as intended. The trailer was then transported by a U-Haul truck. The vehicle was taken to the dealer, where the failure was confirmed; however, the contact was informed that parts were unavailable for the recall repairs. The manufacturer was notified of the failure and stated that parts were available and needed to be ordered by the dealer; however, the dealer stated parts were on backorder. The vehicle was not repaired. Additionally, the contact stated that the display screen had been replaced four times due to a black screen failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

Filed May 18, 2026 · Electrical, Engine · FL

the federal safety agency Safety Complaint Draft Vehicle: 2025 Ram 1500 VIN: [XXX] Mileage at First Incident: 3920 Mileage at Most Recent Incident: 13,000 (approx.) Complaint Summary: My 2025 Ram 1500 has a recurring safety critical defect that causes the truck to suddenly and unpredictably decelerate from highway speeds (around 70 mph to 55 mph) down to approximately 5 mph, even though the engine RPMs remain around 4,000. This creates an immediate risk of being rear ended or causing a multi vehicle crash. Full Description of the Problem: While driving at normal highway speeds, the vehicle suddenly loses propulsion without warning. The truck slows rapidly to about 5 mph, dealership verbally described as “limp mode” to protect itself, despite the engine continuing to rev at high RPMs. During these events, the dashboard and infotainment system display incorrect and erratic information, including: - Transmission indicator switching into 4WD, Park, or 1st gear while the vehicle is moving - Navigation activating on its own - Screen freezing, glitching, or displaying inaccurate data This defect has occurred multiple times and is unpredictable, making the vehicle unsafe to operate. Repair Attempts: I have taken the vehicle to an authorized Ram dealership on multiple occasions for the same issue: - Repair Attempt #1: 03/20/2025 - Repair Attempt #2: 10/02/2025 - Repair Attempt #3: 10/30/2025 - Repair Attempt #4: 11/17/2025 - Repair Attempt #5: 05/12 2026 The dealership has replaced PCM harness, transfer case control module, DTCM, performed software updates and claimed the issue was resolved, but the defect continues to occur. They have also stated they “cannot replicate” the problem, despite multiple documented incidents. Safety Risk: This defect poses a serious risk of collision, especially at highway speeds. The sudden loss of propulsion and incorrect gear display could easily result in a rear end crash INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 6, 2026 · Electrical · TN

The 14.4" Infotainment Screen will freeze randomly during vehicle start-up, make an audible buzzing sound through the speakers, then hard reset. During this time, the camera system is inoperable until the radio finishes resetting, causing reduced visibility around the vehicle when in reverse. No warning lamps or stored codes were present when this issue first occurred. The concern was shared with Friendship CDJR in Johnson City, TN. After inspection of the vehicle, the technician was unable to determine root cause and manually uploaded a software update to the infotainment system to ensure a corrupt file was not uploaded during over-the-air updates. This did not remedy the issue and the infotainment system continues to randomly show this issue.

Filed Apr 26, 2026 · Driver assistance, Electrical · CA

I was pulling out of driveway, it is a steep driveway, I have kept vehicle in 4WD, I then backed up to turn around, the truck “lurched” and “jerked” forward abruptly. I thought I had hit the home in front of me or ran over something. It was not the AEB. The vehicle had changed from 4WD auto to 2WD on its own, creating a large “jump” in the gears. I took the vehicle to service and they could not replicate. This has now happened 3 other times and “jerked” me forward at lower speeds. I have slow had the vehicle “jerk” or roughly change gears while driving from 20mph to 40mpg or when lowering gears and different speeds. I have taken it to the dealership to present and was advised to take it to another dealership and test drive with myself to attempt to replicate. I have had the main center display console turn black, both on CarPlay, and using regularly. The front parking impact sensors not display on camera which could be a safety hazard of you had something or someone that was close to proximity to the vehicle and the camera not display. I have taken the vehicle in for this and was told they could not replicate.

Filed Apr 12, 2026 · Driver assistance, Electrical · UT

Defect Description for the federal safety agency Complaint Intermittent but recurring failure of the Uconnect infotainment system and rearview backup camera on a 2025 Ram 1500. The defect occurs at vehicle startup and when shifting the transmission into reverse. Symptoms include: (1) the center console display freezes and becomes unresponsive; (2) the rearview backup camera fails to display an image when reverse is selected, eliminating rear visibility required under FMVSS 111; (3) audio output cuts out completely; and (4) a loud electronic buzzing noise is frequently emitted from the dash or speakers during the failure. This is a safety-related defect because the rearview camera is inoperative at the exact moment it is federally required to function — when the driver shifts into reverse — creating a rear visibility hazard and increasing the risk of a backover incident involving pedestrians, children, or obstacles. The vehicle has been taken to an authorized Ram dealer multiple times for this issue. The dealer previously replaced the center console display/head unit under warranty, but the defect has returned and continues to occur, indicating the root cause was not the display itself. The persistence of the failure after a hardware replacement suggests a systemic issue — likely related to Uconnect software, the CAN bus communication network, a wiring harness or ground fault, or another vehicle module — rather than an isolated component failure. No crash, injury, or fire has resulted, but the loss of the backup camera at the moment of reverse engagement presents an ongoing safety risk during every use of the vehicle.

Filed Mar 30, 2026 · Acceleration, Electrical · CA

First I would get a check engine light and infotainment screen would go black and odometer started blinking. Restart required. Occasionally the key fob is not detected. Reset the check engine light twice. Once at Huntington Beach RAM and once at Sunnyvale Chrysler. Both times the technician was unable to determine cause of fault. Slowly the failures became worse. The vehicle infotainment system and safety features that controls propulsion and ADAS intermittently started to fail and ultimately the truck started to stall. This stalling occurred 15 minutes after a service oil change and tire rotation at Sunnyvale Chrysler / RAM. Had to tow vehicle back to Sunnyvale. Batteries changed. Tech stalled on test drive after about 5 miles. RAM app still oddly indicates low battery, even though Sunnyvale replaced both batteries. Additionally, the trailer tow module (under recall) information / status on the infotainment screen menu started flashing. The trailer tow module recall was not installed as scheduled, even though parts were checked and available, however due to parts shortage, dealer indicated sales vehicle get priorities for the modules at this time. The screen started changing status without touching the screen or menu buttons. This is a serious condition I feel warrants complete check out and repair to avoid safety concerns due to failures / hazards in the operational effectiveness of the vehicle systems / controls, that could increase risk of an accident ,that might lead to vehicle or property damage, injuries or other catastrophic events. [XXX] , Owner Systems Safety Engineer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 17, 2026 · Electrical, Lights · 118,000 miles · NC

The contact owns a 2025 Ram 1500. The contact stated the display screen was blank. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 118,000.

Filed Feb 3, 2026 · Electrical · NY

Instrument cluster blank screen unable to view speed of vehicle. Vehicle serviced for recall of cluster, recall performed yet trouble reoccurred after repair.

Filed Sep 22, 2025 · Electrical · TX

Cluster display went blank leaving me with no speed information.