2024 Ram 1500: screen or infotainment failure

Filed Oct 6, 2026 · Driver assistance · MI

Problem : Noticed that after every IGNITION START / REMOTE START , the 12in infotainment screen freezes for few seconds and goes down entirely with a blip in the speakers. Issue gets resolved after few minutes with manually Turning ON the Screen. Reverse Camera cannot be selected while in reverse during this state. Video is attached for reference. Video - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 22, 2026 · Airbags, Brakes · FL · crash · 2 injuries

I am reporting a catastrophic, cascading electrical and mechanical safety defect involving the central electronic network, hydraulic braking system, and the supplemental restraint system (SRS) on a 2024 Ram TRX.In the week leading up to the collision, the vehicle exhibited persistent electrical anomalies, specifically where the primary display screen/infotainment system would suddenly crash and go completely black while operating. On the day of the incident, while traveling at approximately 55 mph, I attempted to apply the brakes to avoid an obstacle. The brake pedal immediately went completely soft and "spongy," providing no adequate hydraulic pressure or braking force to slow the truck.Due to this sudden braking failure, the vehicle sustained a severe, high-velocity front-end collision. The driver was properly wearing their seat belt at the exact time of impact. Despite massive front-end structural deformation directly inside the vehicle's primary sensor zones, the steering wheel, knee, and side curtain airbags completely failed to deploy. Due to this non-deployment during a high-speed impact, the driver sustained head trauma and was knocked unconscious. The vehicle subsequently rolled over, coming to a final rest overturned on its right side. The vehicle’s event data recorder (EDR) data buffer was later overwritten during subsequent post-crash handling/ignition cycles before data could be locked.The prior display blackouts combined with a simultaneous loss of braking pressure and restraint system failure strongly point to a systemic CAN bus or module power failure. I request a formal federal investigation into the electrical architecture, braking modules, and airbag control module (ACM) thresholds for this vehicle class.

Filed May 1, 2026 · Acceleration, Driver assistance · WI

My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information. Owners across multiple years consistently report: • Black screens, freezes, and reboots • Loss of HVAC control and dual-zone functions • Backup camera not displaying • Vehicle/Apps tabs failing to open • Uconnect error messages • Smaller, harder-to-read gauges after updates • Wireless CarPlay/Android Auto failures • No option to decline or roll back OTA updates These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion. My vehicle experiences the same issues, including: Cameras not working, screen freezing or blacks out, navigation failing, carplay unstable won’t stay connected or randomly drops and more. Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request the federal safety agency open a defect investigation and require Ram to correct these failures.

Filed Dec 9, 2025 · FL

My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information. Owners across multiple years consistently report: • Black screens, freezes, and reboots • Loss of HVAC control and dual-zone functions • Backup camera not displaying • Vehicle/Apps tabs failing to open • Uconnect error messages • Smaller, harder-to-read gauges after updates • Wireless CarPlay/Android Auto failures • No option to decline or roll back OTA updates These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion. Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request the federal safety agency open a defect investigation and require Ram to correct these failures.

Filed Dec 7, 2025 · FL

My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information. Owners across multiple years consistently report: • Black screens, freezes, and reboots • Loss of HVAC control and dual-zone functions • Backup camera not displaying • Vehicle/Apps tabs failing to open • Uconnect error messages • Smaller, harder-to-read gauges after updates • Wireless CarPlay/Android Auto failures • No option to decline or roll back OTA updates These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion. My vehicle experiences the same issues, including: system reboots, camera is not available, camera freezes, loosing the navigation screen in the instrument cluster intermittently, and faulty overlapping display in the instrument panel. Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request the federal safety agency open a defect investigation and require Ram to correct these failures. Thanks in advance.