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March 9, 2020 Service bulletin

TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone

Lexus technical service bulletin L-TT-0281-20 for 2010-2020 Lexus RX350, 2006-2015 Lexus IS 250 and 2011-2020 Lexus RX Hybrid and others.

Bulletin number
L-TT-0281-20
Component
Equipment
Summary
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.

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