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August 18, 2023 Service bulletin

The Mercedes me connect services cannot be activated

Mercedes-Benz technical service bulletin LI82.85-P-076799 for 2010-2017, 2020-2023 Mercedes-Benz E350, 2016-2022 Mercedes-Benz GLC 300 and 2014-2019 Mercedes-Benz CLA250 and others.

Bulletin number
LI82.85-P-076799
Component
Equipment
Summary
The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a software update as well as coding. The fault will be rectified by the newly included coding. As a result of the software update to the current software of the control unit N112/9 - Control unit for telematics services (HERMES), this fault will no longer occur in future.

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