"Generator
Jeep technical service bulletin 9100338REV1 for 2020 Jeep Grand Cherokee, 2021-2024 Jeep Wrangler and 2020 Dodge Durango and others.
- Bulletin number
- 9100338REV1
- Component
- Engine
- Summary
- "GENERATOR Engine Prior to alternator/generator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section ""System Operation - Smart Charging System"". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC."
Owners of these vehicles have filed 1,904 complaints in the engine category.
Vehicles covered
- Jeep Grand Cherokee 2020 2020
- Jeep Wrangler 2021-2024 2021202220232024
- Dodge Durango 2020 2020
- Ram 1500 2021-2024 2021202220232024
- Dodge Charger 2021-2023 202120222023
- Ram 2500 2021-2024 2021202220232024
- Chrysler 300 2021-2023 202120222023
- Jeep Compass 2021-2024 2021202220232024
- Ram 3500 2021-2024 2021202220232024
- Jeep Renegade 2021-2022 20212022
- Dodge Challenger 2021-2023 202120222023
- Jeep Gladiator 2021-2024 2021202220232024
- Ram Promaster 2022-2024 202220232024
- Ram Promaster City 2021 2021
- Ram 4500 2021-2024 2021202220232024
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