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September 20, 2024 Service bulletin

After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading...

Mercedes-Benz technical service bulletin LI82.60-P-077495 for 2023-2024 Mercedes-Benz GLC 300, 2020-2024 Mercedes-Benz CLA250 and 2020-2024 Mercedes-Benz GLE 350 and others.

Bulletin number
LI82.60-P-077495
Component
Electrical system
Summary
Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.

Owners of these vehicles have filed 223 complaints in the electrical category.

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