Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning.
2014 Volkswagen CC: fuel pump failure
6 of the 80 complaints about the 2014 Volkswagen CC describe fuel pump failure.
- owner complaints
- 6
- of this car's complaints
- 8%
- recalls
- 1
Is there a fix? There is 1 recall and 1 service bulletin for this area of the car. See below
Fuel pump failure by model year
What owners say
In february of 2017, my vehicle stalled on a busy freeway while in motion and completely died, after towing the vehicle to the dealership they determined several parts needed to be replaced including mounting, bearing, c valve, ah separator, ribbedbelt, tensioner, c-gasket, d-gasket, seal ring and bolt. After driving the vehicle home again it died. I took it back to the dealership where they replaced the fuel pump module, washer and control unit. The car appeared to be driving fine the day I left, but the next morning it wouldn't start. I had the vehicle towed to the dealership in which they advised I needed a new battery. I kept up with all service and in january of 2018 while driving the vehicle, it stalled yet again while in motion, with vehicles almost striking me, after towing the vehicle to the dealership, they advised it was the fuel pump module again. They replaced the part. The car was driving fine until march 2018 when the vehicle stalled on the freeway while in motion. The dealership now states the bushings are cracked and dry rotted, and the mechatronic unit has failed and the vehicle now needs a new transmission.
I have had an issue with a gas smell that arises from the engine compartment for over 4 years-- I was encourage to change my fuel pump by vw dealer-- but that was not the problem. I was encouraged to only put premium grade a gas and fuel injector cleaners which I did repeatedly, unfortunately the smell worsened until the day I went to register my car and I was told that there was a visible fuel leak from under the manifold and it was a slow drip that was evaporating off the engine head. I was told the car could combust at any time. I went to the nearer vw and the problem that no one could figure out for years was a "fuel line to high pressure pump" $ 399 total-- I no longer have this fuel smell. But based on my research there are thousands of vw's all models with the same issue .the fuel smell was noted the year after I purchased the car with 20,000 miles and the hose gave out at 70,000 miles. I believe this is a reportable incident for a possible recall.
Volkswagen group of america, inc. Model: cc date report received by the federal safety agency: 8/16/2017 component: fuel system, gasoline:delivery:fuel pump the federal safety agency campaign id no: 17v509000 summary: volkswagen group of america, inc. (volkswagen) is recalling certain 2009-2016 volkswagen cc, 2006-2010 passat and passat wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail. Consequences:if the fuel pump fails, the engine will stall, increasing the risk of a crash. Remedy:volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk were mailed on october 13, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 20ae. Notes:owners may also contact the federal safety agency vehicle safety hotline at 1‑888‑327‑4236 (tty 1‑800‑424‑9153), or go to
Tl* the contact owns a 2014 volkswagen cc. The contact stated that the engine warning indicator remained illuminated while driving various speeds. The vehicle was taken to jim ellis volkswagen of atlanta (5901 peach st blvd, atlanta, ga 30341) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The VIN was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The manufacturer was not contacted. The approximate failure mileage was 47,053.
17v509 recall #. Fuel pump control module could cause power outage and already has. Twice. And they are still refusing to fix this. I've had to replace my battery and two months later was stranded because I lost power while stationary.
Service bulletins that may apply
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
- Risk
- If the fuel pump fails, the engine will stall, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 20AE.
Recall number 17V509000 · Recall details
Questions about the 2014 Volkswagen CC fuel pump
Is fuel pump failure a common problem on the 2014 Volkswagen CC?
6 of 80 owner complaints about the 2014 Volkswagen CC (8%) mention fuel pump failure. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2014 Volkswagen CC?
There is 1 recall and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Volkswagen CC
VIN decoder
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