2012 Cadillac SRX: water leaks into the cabin

Filed Mar 30, 2025 · WI · 2 injuries

Recently the liftgate has closed unexpectedly several times while items were being unloaded/loaded from the rear of the vehicle. This caused the user to be struck by the liftgate. Someone smaller or weaker, such as a child could potentially be trapped and injured since the blockage detect function apparently fails at the same time. It has also opened on it's own while the operator was away from the vehicle and out of range of the key fob. Apparently, this is a common issue with the panoramic roof in many Cadillac models leaking water into the rear storage area of the vehicle. The control module becomes immersed in water and begins to perform unreliably, eventually failing complete as it becomes more wet. No warning tones or lamps are activated

Filed Mar 31, 2022 · PA

I bought a 2012cadillac about a month agoand was told by the dealer that there was no recalls on this car,but when i personally ran the vin number,it says this car has been recalled and I need to stop driving it because it's dangerous for me to be driving it because it could cause me to crash.this dealer ship also,grossly overcharged me, charging me "several thousand dollars more than the actual listed price".This car also floods my driver side and passenger side floors eachtime it rains.The water is coming in via my sunroof,which is causing my car to smell, and consequently gonna rot out my floor, and perhaps damage my electrical system and god only knows what other damage this water is doing to the integrity of my car.The dealer had me take my car to his mechanic who told me the problem was fixed which was a lie, because two days after he allegedly fixed the water problem, it rained and when i got in my car to go to an appointment... my floors were flooded with water again. The dealer who I bought the car from-"Arrow Motors",told me to take it back to his mechanic. between this leaking sunroof, and the recall i just found out about...I am really upset that this dealer sold me this car that is clearly defective and very unsafe and charged me $17,000. I feel like this guy lied to me and took advantage of me, I asked him several times if there was a recall on this car and he looked me in the eyes and said NO.I also asked him if there was anything wrong with this car and again he looked me in the eyes and said No.He had to have known about the recall,and about the problem with the sunroof leaking water inside the car. I only had this car for a month and spent all my money to buy it, but with the current issues, I feel it's not safe for me drive, and poses a serious risk to others too.P.S. Is there anyway I can get my money back,or sue them?

Filed Jan 24, 2020 · Lights · 76,000 miles · FL

Low beam headlamps have dimmed to the point of having to use the high beams all the time. Understand there has been a problem with this year's headlamp assembly with water entering inside and dimming the lamps. Have contacted gm/cadillac as there was a service bulletin issued. We were never informed of prior litigation and feel that this is a safety problem and should be addressed by gm/cadillac. Thank you

Filed Aug 4, 2019 · 130 miles · FL

I just brought a caddilac srx haven't had it for even a month yet. My child and I loved it until I started to notice water / moisture inside of the left headlight I thought it was maybe from the AC, however I noticed it wasn't going away. It has been raining nonstop and I barley leave my home unless I'm going to publix witch is walking distance. I couldn't see a vehicle in front of me as it looked dark causing me to almost crash into them but I swerved left missing them. The family was kind enough to make sure my child and I was ok then they inform me my headlight was out. I'm a safe driver and never been into a car accident. In my life. Before I made this purchase I contacted gm to make sure there were no recalls or issues that they know of with the car and they verify my VIN number and said no there's nothing to worry about it has no recalls. I felt relieved as I trust them. I took my car to gm to have the service manager check out the left light with water in it as I just got the car. He seemed stressed, so I reminded him that everyday above ground is always a good day. He looked at my car and saw both headlights one was in the addition that I bought it and the other one had water and moist inside. I invited the service manager inside my car to take a look the dashboard he then noticed that on the passenger side floor there was water he pulled back the clear tape and said you have a water leak this has to get taken care of fast or it's going to cause mold inside your care. My child is allergic to mold. He told me this was bigger then the headlight even though both mold and no headlight are both safely and health issues. My heart breaks for my child I cried when my child told me to his seems like a repeated cycle): if I had any notice of this I wouldn't brought the car. The manager said if I brought it in two months ago they would fix it for free

Filed Jun 30, 2019 · Lights · 100,000 miles · TX

The low beam headlights do not put out enough lighting upon the road to safely navigate at night. I have replaced the bulbs, but that didn't help any. I have also installed a set of aftermarket fog lights which helps a little bit, but not so much when it is raining or when encountering glaring lights from oncoming traffic. I have read that if you buy and replace the entire lens assembly that will fix the issue of water leaks into the assembly, but mine don't look like there has been any moisture inside. The average costs of that entire part is over $300 each. The problem seems to be that the round lens within the assembly appears to be a magnifying-type lens that resembles the type of privacy glass commonly used for shower doors and windows. I drive with the high beams on until challenged by oncoming traffic, but then when I respond accordingly I must come almost to a complete stop or risk leaving the road altogether.

Filed Nov 27, 2017 · Lights · 56,390 miles · KY

Tl* the contact owns a 2012 cadillac srx. While driving at night, the headlamps were very dim and foggy. The contact noticed water entering the headlamps and was unable to see at night. The contact called kerry toyota in florence, ky and was informed that there were no recalls. The manufacturer was notified, but did not respond. The approximate failure mileage was 56,390.

Filed May 31, 2017 · Electrical · 50,000 miles · MN

Vehicle is parked (stationary) and when it rains water does not clear through sunroof drain hose, resulting in water leaking onto floorboards on front passenger side, into trunk area and liftgage, and backup camera and liftgate electrical shorts-out. This has been happening since vehicle was new and each time it requires repair, dealer claims the sunroof was left open during a rainstorm.