Hello, my 2012 chevy cruze ltz's key fob isn't being detected by my vehicle. I've looked it up and asked around and either nobody's heard of the issue or don't know what to do other than take it to a mechanic. This doesn't happen all the time, but it's painstaking when I can't even use the key fob one minute and then the next it works fine. The vehicle has been stationary since this problem has occured.
2012 Chevrolet Cruze: key fob or push-button start problems
8 of the 865 complaints about the 2012 Chevrolet Cruze describe key fob or push-button start problems.
- owner complaints
- 8
- of this car's complaints
- 1%
- typical mileage
- 50,000
- recalls
- 1
Key fob or push-button start problems by model year
- 20173
- 20163
- 20151
- 20143
- 20128
- 20113
What owners say
Tl* the contact owns a 2012 chevrolet cruze. While the vehicle was stationary, the key fob fractured. The key fob was repaired, but the issue recurred. The manufacturer was not made aware of the issue. The failure mileage was 43,000.
The main console in the car starting turning on and off, the lights doing this as well. It affected the turn signals when I was making a turn, making them turn on and off as well. Turned off headlights as well, while I was on my way home. Once I got home I turned off the car and restarted it, and the whole system rebooted and I had to fix the date and time. This happened again when I used the auto-start on the key fob, drove a little bit as the console kept turning on and off, pulled over and tried to restart car. Couldn't remove the key from ignition, eventually got car to restart after trying to restart it for about fifteen minutes. The next day the same thing happened, so I parked the car and turned it off and tried to restart it again. Wouldn't start and the key would not come out of ignition for at least forty-five minutes. Finally got the car to start and drove home. When I got home, turned car off but could not get the key out of ignition. Sat for another fifteen minutes trying to get key free. Eventually able to remove, restart and turn car off normally. But after locking the car, and then coming back to get things out of car, the doors would not unlock and I cannot get into the vehicle.
The electrical pad that you push to open the trunk is faulty and does not work anymore. Only way to get into trunk is to push key fob. If a child or adult got trapped inside it could be harmful due to fact that the push pad for the trunk open is faulty.
Tl* the contact owns a 2012 chevrolet cruze. While driving approximately 30 MPH, the radio shut off when the heat was activated. The contact also stated that the key fob failed to lock and unlock the doors. When the vehicle was in the park position, the stability track and traction control lights illuminated. The failures occurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 51,500.
My trunk opened at random when I was headed to work. This occurred many times when I was driving and as well as when the car was parked and locked. It could have caused an accident due to a distraction and having to pull over, items falling out in front of vehicle following, and also could have had items stolen. Since the middle of summer, it has stopped that issue but, the trunk will not open with the button on the rear of the trunk. The only way it open is with the key fob. This is very inconvenient and has happened to many others. I have stopped at a few chevrolet dealers asking for them to fix this before my warranty expired but they would not cover it.
Besides the transmission complaint I have already made, I am also experiencing constant electrical issues. An update was already ran on the car's computer for this complaint and the ignition switch was lubricated (hopefully that will prevent the steering lock up that others experience). Neither gm solution has provided an end to my trouble. Dinging when keys aren't in, car won't always start, service this or that dash lights, radio display goes on and off, I can't open my trunk without the push button key fob, the steering is now pulling, and also the headlights are now turning off and on without my hand. There is something wrong with the electrical components of my car, things I should never have to concern myself with...which could lead to any malfunction but the chevrolet techs can not diagnose what they see with their own eyes because the computer of the car doesn't tell them anything is wrong. Aren't there alternate troubleshooting methods included with the blueprint they designed besides relying on a possibly third-party control module that isn't logging errors? I just hope I'm ready for whatever happens and that I can control a loss of power without suffering injury to myself or others. Scary things to think about on a 100 mile one way, highway speed commute. All of these cars should be overhauled or replaced instead of waiting to see which one's computer from which line crashes first before we put out a recall. These are real safety concerns that are killing people. Concerns that I can't just trade off to another blind consumer and their family. Concerns that either consumer or manufacturer have to pay for. We pay with our safety and hard earned dollar to own their vehicles that they make and don't take responsibility in maintaining a standard for.
Vehicle no longer acknowledged presence of the key fob in vehicle and warned that the vehicle should not be shut off. Key fob was in the vehicle at the time and had been detected to unlock the door automatically and allow ignition of vehicle by pressing start button while fob was in my pocket. Once we stopped the vehicle, it would not restart until 9 or 10 tries of pushing the ignition. After the initial occurrence while driving, it then sporadically had issues with starting. Each time it it would show a warning message that the key fob was not detected, even though it just auto unlocked the doors after sensing the key fob. Dealer replaced key fobs, and problem returned. Two days later nearly stranding my wife while travelling out of town since the car would not initially start. Dealer then replaced the module/computer that controls the keyless functionality. Problem reoccurred a few days later. Dealer will now replace the key fobs again while the vehicle is in for a separate repair.
Service bulletins that may apply
- This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using...
- Electrical system
- Electrical system
- This warranty administration bulletin provides policy information on the requirements for 12V battery...
- Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
Related recalls
Electrical system: ignition
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
- Risk
- If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
- Remedy
- GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1‑800‑222‑1020, Buick 1‑800‑521‑7300, and GMC 1‑800‑462‑8782. GM's number for this recall is 50490 and 50491.
Recall number 16V502000 · Recall details
Questions about the 2012 Chevrolet Cruze key fob
Is key fob or push-button start problems a common problem on the 2012 Chevrolet Cruze?
8 of 865 owner complaints about the 2012 Chevrolet Cruze (1%) mention key fob or push-button start problems. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2012 Chevrolet Cruze?
There is 1 recall and 268 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Chevrolet Cruze
Check engine light 118Loss of power 68Stalling 54Jerking 53Overheating 47Fire or smoke 35Brake failure 33Wipers 32Power steering loss 28Transmission failure 25Won't start 25Steering lock-up 19Hesitation 17ABS 16No deployment 14Oil consumption 14Adaptive cruise 13Grinding brakes 13Headlights 13Warning lights 13Engine failure 12Screen failure 11Won't shift 11Airbag light 7Knocking 7Misfire 7Sudden acceleration 7Door locks 6Spongy pedal 6Pulling 5
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