Interior door handles peeling
2012 Chevrolet Cruze: doors won't lock, open or latch
6 of the 865 complaints about the 2012 Chevrolet Cruze describe doors won't lock, open or latch.
- owner complaints
- 6
- of this car's complaints
- 1%
- typical mileage
- 56,500
- recalls
- 0
Doors won't lock, open or latch by model year
- 20171
- 20162
- 20152
- 20142
- 20131
- 20126
- 201111
What owners say
The main console in the car starting turning on and off, the lights doing this as well. It affected the turn signals when I was making a turn, making them turn on and off as well. Turned off headlights as well, while I was on my way home. Once I got home I turned off the car and restarted it, and the whole system rebooted and I had to fix the date and time. This happened again when I used the auto-start on the key fob, drove a little bit as the console kept turning on and off, pulled over and tried to restart car. Couldn't remove the key from ignition, eventually got car to restart after trying to restart it for about fifteen minutes. The next day the same thing happened, so I parked the car and turned it off and tried to restart it again. Wouldn't start and the key would not come out of ignition for at least forty-five minutes. Finally got the car to start and drove home. When I got home, turned car off but could not get the key out of ignition. Sat for another fifteen minutes trying to get key free. Eventually able to remove, restart and turn car off normally. But after locking the car, and then coming back to get things out of car, the doors would not unlock and I cannot get into the vehicle.
Tl* the contact owns a 2012 chevrolet cruze. The contact stated while exiting a freeway at 30 MPH, a loud clunk noise emitted as the vehicle failed to accelerate. After safely parking, the contact noticed that the check engine, service air bag, service power steering and emergency brake lights illuminated on the instrument panel. Also, the contact mentioned that all other electrical components such as door locks, hazard lights, and windows failed to work as well. The vehicle was towed to the dealer. The technician stated that the wiring to the power box had to be rewired. The vehicle was repaired. The failure mileage was 58,715.
Tl* the contact owns a 2012 chevrolet cruze. The contact stated the vehicle door latch became inoperable. As a result, the doors failed to open at various times and no warning light illuminated. In addition, while driving at an unknown speed the engine stalled. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 46,000. The VIN number was unavailable.
-the following symptoms occur intermittently (approximately one time per month) -while operating the vehicle, the issue typically begins with the center radio display and sound flickering on and off. -next, various electrical systems in the car begin to malfunction. This includes traction control, power steering, headlights, turn signals cruise control, window functions, and brake lights. -the vehicle does not only report the system malfunction, but will actually experience failure (etc, power steering is actually disabled in the car). Power steering was once lost at the bottom of a switchback in the mountains. I nearly lost control of the vehicle. -after this issue occurs, if the vehicle is turned off it will not restart for 30-60 minutes (unless the battery is disconnected and reconnected). -during this period it will not restart, none of the electrical functions of the car will work (doors will not lock, windows will not move, lights will not turn on, etc). -also, during this period I have noticed a sound within the dashboard. This sounds like a small electric motor running for approximately 60 seconds.
Our 2012 chevy cruze started with the radio turning "off" and "on" on its own the month after we bought the car. A month later it happened again as well as left my wife stranded at a store. Car didn't want to turn on. I figured it may have been a bad battery. Before I could even "jump" the vehicle, the car got all power back on with no problem. The 3rd time radio turned off and on its own and then shut down completely with no power to vehicle at the same store near my wife's work. I noticed nothing electrical worked in the car, like hazard lights, brake lights, and anything that should have 12 volt constant power. I now carry a multimeter in the car. On a 400 mile drive on the highway I experience the radio issue as well as "stabilitrac", and many other malfunction lights displaying on and off on my dash while driving 75 MPH. I even recorded this while driving. My family and I were on vacation and while driving I lost power steering then the car shut down and left us stranded with no power again. Wait about 10 to 15 minutes, the car will return back to normal like nothing happened. Took it straight to the dealer right at that moment and they couldn't duplicate the problems. Returned home from vacation and it all happened again in traffic while driving. My wife and kids were in the car. I called for a tow truck and towed it to the chevy dealership in town. I left it with them for 4 days and they still couldn't find anything wrong with the car. This car still continues to turn off to this day and I've only had the car for 6 month now. I won't let my family in this car. I have also experienced the door locks, lock and unlock on its own and the wipers activated on there own. Not sure whether it could be a bad ecu, bcm, electrical harness, fuse boxes. The ecu was reprogrammed at the 2000 miles for an unknown reason. Wish I had bought a different car instead of this lemon.
Service bulletins that may apply
- Latches/locks/linkages: trunk lid: lock
- Latches/locks/linkages: doors: latch
- Rear Doors Intermittently will not Open from Inside.
- Gm: the front or rear door may not open from the inside or outside handle, the door will not unlock with...
- Latches/locks/linkages: doors: latch
- Intermittent Remote Keyless Entry Inoperative.
- Chevrolet: the door or door handles fails to unlock, open or lock, whether on the outside or on inside and...
- Gm: engineering information- potential BCM replacement due to power door locks inoperative, doors will not...
Related recalls
No recalls on record for this model year.
Questions about the 2012 Chevrolet Cruze door locks
Is doors won't lock, open or latch a common problem on the 2012 Chevrolet Cruze?
6 of 865 owner complaints about the 2012 Chevrolet Cruze (1%) mention doors won't lock, open or latch. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2012 Chevrolet Cruze?
There are 0 recalls and 9 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Chevrolet Cruze
Check engine light 118Loss of power 68Stalling 54Jerking 53Overheating 47Fire or smoke 35Brake failure 33Wipers 32Power steering loss 28Transmission failure 25Won't start 25Steering lock-up 19Hesitation 17ABS 16No deployment 14Oil consumption 14Adaptive cruise 13Grinding brakes 13Headlights 13Warning lights 13Engine failure 12Screen failure 11Won't shift 11Key fob 8Airbag light 7Knocking 7Misfire 7Sudden acceleration 7Spongy pedal 6Pulling 5
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