2012 Chevrolet Cruze: screen or infotainment failure

Filed Jun 29, 2017 · Acceleration, Driver assistance · 66,000 miles · TX

Car when in park with parking break and idiling in neutral. The steering wheel will jerk, the speedometer will spike at max speed and doors will lock and all dash lights flash on. While driving down the road between 25 to 45 MPH the radio will turn itself off and then back on for no reason. Also while turning at slow speed, car will reset itself. As in it will lose all power to the power steering, AC, radio, everything and you will have to restart the car. Not safe at all when driving in traffic.

Filed Oct 25, 2015 · Electrical · 15,000 miles · IL

While driving the electrical functions such as radio and instrument panel will start to flash on and off with the radio display rebooting at intermittent times, and sometimes constantly. Power has on occasion been lost completely while driving. Sometimes the symptoms are only the radio and console below it losing power, but when it gets really frequent, a couple of the instrument warning lights regarding ABS and another one I cannot remember off hand flash, and the stabilitrac warning is displaying "service traction control". This can last for 5 minutes or as long as a day or more. I noticed on at least two occasions, the problems started on very humid days at both early morning and evening time frames, and necessarily while driving in rain. When problem gets extremely bad, I usually pull over somewhere and take off the "negative" battery cable for about 20 seconds using a wrench I must carry in the vehicle, forcing the control module of the vehicle to reset. This temporarily fixes the problem for an undetermined amount of time. The vehicle was brought to the chevy dealer and they claimed they couldn't find anything nor have they ever heard of the problem. This problem occurs while vehicle is moving or stationery. This problem also occurs on expressways or city streets. This problem has occured in multiple states(north carolina along the coast and in chicago area. This problem has been ongoing for at least two years . The last time was on sept. 30, 2015. I do have videos that I captured with my phone but it doesn't appear that your website can support them.

Filed Jul 14, 2015 · Driver assistance, Electrical · TX · crash

Since march 2015, I have been experiencing issues with and I have video evidence while in failure mode, of what I believe to be failures of the body computer(s) in this vehicle. The dashboard displays have been going on and off under a wide variety of driving situations, and while sitting at idle. They fault when the vehicle is simply driving down the highway. More often I notice it when utilizing turn signals, hazard lights, and breaking. During these faults, the center information display for the HVAC and entertainment will frequently turn off. This kills the radio. It at times kills the HVAC systems and the turn signals (at least the noise for the turn signal indicators). At times, the center display above the steering column will go black and then display a message about the stabilitrak having failed and requiring it to be checked or the ABS needing to be serviced. Then it returns to normal mode. The frequency has increased to every time I drive the vehicle. Also on at least 3 occasions the ABS has actually failed. On one of those occasions, I hit another vehicle while parking. Thankfully there was no damage to either vehicle. When connecting the vehicle to a diagnostic device, no issues are indicated. I'm in the military in germany where the roads and highways are extremely hilly and it snows heavily. I'd rather not die in an accident before this issue is rectified.

Filed Jul 13, 2015 · Electrical, Engine · 5,000 miles · AZ

Since march 30, 2015, I have been experiencing issues with and I have video evidence while in failure mode, of what I believe to be failures of the body computer(s) in this vehicle. The dashboard displays have been going on and off under a wide variety of driving situations, and while sitting at idle. They fault when the vehicle is simply driving down the highway. During these faults, the center information display for the HVAC and entertainment will frequently turn off. This kills the radio. It at times kills the HVAC systems and the turn signals (at least the noise for the turn signal indicators). At times, the center display above the steering column will go black and then display a message about the stabilitrak having failed and requiring it to be checked. Then it returns to normal mode. This is less frequent an occurrence. While driving on the highway under cruise control, the vehicle experienced one incident of unintended acceleration while the displays were in fault modes. This occurred on april 1, 2015 I believe. The driver's feet were on the floorboards. Not touching any pedals at all. The incident was stopped by the driver firmly pressing down on the brake pedal. When sufficient video evidence is accumulated on these failures the vehicle will be taken into the dealership. Lacking actual demonstrative evidence of the failures, the dealership will not be able to know what to repair or replace. The car has a history of dash display issues. The owner, a retired librarian/researcher from general motors advanced engineering staff and the r&d center, has worked on unintended acceleration legal cases for the company, and has supported litigation defense work on such issues while at the company. He is still gathering evidence but feels the need to document this incident as soon as possible for the federal safety agency should an accident occur to him due to this. Is a very high risk

Filed Apr 10, 2015 · Acceleration, Electrical · 52,500 miles · MI

Since march 30, 2015, I have been experiencing issues with and have been trying to collect video evidence while in failure mode, of what I believe to be failures of the body computer(s) in this vehicle. The dashboard displays have been going on and off under a wide variety of driving situations, and while sitting at idle. They fault when the vehicle is simply driving down the highway. During these faults, the center information display for the HVAC and entertainment will frequently turn off. This kills the radio. It at times kills the HVAC systems and the turn signals (at least the noise for the turn signal indicators). At times, the center display above the steering column will go black and then display a message about the stabilitrak having failed and requiring it to be checked. Then it returns to normal mode. This is less frequent an occurrence. While driving on the highway under cruise control, the vehicle experienced one incident of unintended acceleration while the displays were in fault modes. This occurred on april 1, 2015 I believe. The driver's feet were on the floorboards. Not touching any pedals at all. The incident was stopped by the driver firmly pressing down on the brake pedal. When sufficient video evidence is accumulated on these failures the vehicle will be taken into the dealership. Lacking actual demonstrative evidence of the failures, the dealership will not be able to know what to repair or replace. The car has a history of dash display issues. The owner, a retired librarian/researcher from general motors advanced engineering staff and the r&d center, has worked on unintended acceleration legal cases for the company, and has supported litigation defense work on such issues while at the company. He is still gathering evidence but feels the need to document this incident as soon as possible for the federal safety agency should an accident occur to him due to this.

Filed Nov 11, 2014 · Driver assistance · 62,767 miles · FL

The vehicle dash board flickered all the lights and displays came on the radio display went black, service stabilitrack indicator came on, the bluetooth went out, the brake light and traction control lights came on. This is happening at any time it can happen when you first start the car or after you driving for a while. It now happens all the time and has gotten worst, now the steering wheel locks while your in a turn and on three occasions I almost crashed into a wall. The car also hesitates and feels like it's going to shut off.

Filed Oct 26, 2014 · Electrical · 35,000 miles · SC

While driving down the road the radio display goes blank. This includes the radio- temperauire controls,etc- otherwise known as the digital info center.

Filed Jul 20, 2014 · Driver assistance, Electrical · 44,000 miles · MO

Bought the car used from a non-chevy dealer in june 2014. After about a month or so and 44000 mpg. All of a sudden, the time/temp/date display (along with the radio) started blacking out. Then a few times the "service power steering" warning light flashed on and off and we actually lost our power steering momentarily several times and today 07-20-2014 with me, my husband and 6yr old daughter in the car!!!! Very scary. Then the "service stabilitrak" warning light flashed on and off as well. At the same time the time/temp/date blacks out again too. The car loses power when traveling at speeds over 50mph. All the warning lights have flickered on and off several times along with the power steering and stablitrak. This issue needs to be addressed. I will be contacting a dealer and legal action will be taken if issue isn't resolved. Peoples lives and safety are not something to be taken lightly.

Filed Jul 18, 2014 · Electrical · 28,000 miles · WI

I bought a 2012 cruze in march. It ran great when I test drove it and for the first couple of months. Then at the 3rd month we started to have problems. It has about 29000 miles on it right now. All of a sudden, the time/temp/date display (along with the radio) started blacking out. Then a few times the "service power steering" warning light flashed on and off and we actually lost our power steering momentarily. Very scary. Then the "service stabilitrak" warning light flashed on and off as well. At the same time the time/temp/date blacks out again too. Our car is gm certified and still under the factory warranty, so we took it in to our local chevy dealer. (we did not buy it from them, but it is closer than the place we bought it) they have tried at least 3 times to fix it since this started. But when they drive it, nothing happens. It only does it when we are driving!. Now the chevy dealer can't find anything wrong on the computer, they can't duplicate the problem when they drive it. They replaced the brake module. No luck. After about 3 weeks, they returned the car to us last night and said we should get rid of it. I am completely shocked. I don't know what to do. The service person even told us to take it back where we bought it and demand they give us a different car! I picked up the car last night and this morning drove it about 1 mile and the time/temp display went out again, even longer than before. Can't hear the blinker blink and, the "service stabilitrak" light went on again. Please help! Force gm to recall these. I am afraid to drive it. Part of the frustration is that the dealership service personnel said they called gm and the engineers, and other dealerships and they said none of them had ever had this happen. I don't believe them.

Filed Jun 8, 2014 · Brakes, Electrical · 20,000 miles · MI

Car shuts down and it can not be restarted,(no dome light, no on start) no power anywhere..can't get keys out of ignition,going down the road, steering service light come on and off, radio display shuts down and restarts, gauges turn on and off..dealership has replaced battery, generator and it is still doing the same thing. Currently at dealership again.!....updated 07/31/14 *bf it was determined the ground wire on the battery was broke. Which caused the vehicle to stall, shutting down all the gauges. There have been no problems, since it was replaced. Updated 09/23/14

Filed Feb 27, 2014 · Driver assistance, Electrical · 9,000 miles · OH

We have video of the radio display area going blank then coming on then going blank continually, it takes out all sound I.e., radio, navigational instructions, blinker sound .. While throwing multiple error codes in the area for odometer reading I.e., service stabila track, service traction control. The users manual tells you that if something like this happens to shut off the car to reset the car. If you do shut it off or stall out the car (manual transmission) everything goes dead. It cannot be accessed by onstar (I called them on 2-19-2014 and asked them to document that they could not access the car ... It simply read "error" for them) the fob key has no effect, there is no steering, no brakes, no lights, no nothing for 20 to 45 minutes. So if in traffic .. The car simply becomes either a road block or a target. The car has been into 2 different dealerships and even with video of the incidents they simply say they can find nothing wrong and make ridiculous suggestions. The car as is, is an accident or worse waiting to happen. *tr!....updated 07/31/14