Chevrolet Cruze screen failure problems

Filed Aug 22, 2025 · Electrical · SC

I own a 2018 Chevrolet Cruze, and the infotainment touchscreen system has completely frozen with the same error screen that many other Cruze owners have reported online. This is not simply a case of an unresponsive touchscreen — the system locks up with an identical error screen across multiple Cruze vehicles (different years and trims). The issue disables all touchscreen functions, including Bluetooth connectivity, media, phone integration, and certain vehicle settings. While FM radio may continue to play, the rest of the infotainment system is unusable. This creates both a safety concern and a defect pattern, because many modern vehicle functions are tied to the infotainment system. This is not a random failure — dozens of other Cruze owners have posted identical photos of the exact same frozen error screen on forums and complaint boards. That suggests a common underlying software or hardware defect, not isolated damage. The fact that it fails in the same way for so many vehicles indicates a systemic flaw that should qualify for a recall or manufacturer fix. General Motors has not provided any support or recall notice for this issue. Owners are being told to replace the entire infotainment unit at high personal cost, even though it is clearly a widespread design or programming defect. Approximate date of incident: [Insert when your screen froze first] Mileage at the time of incident: ~[Insert your odometer reading, e.g., 121,000 miles] Additional Notes: •Disconnecting/reconnecting the battery does not resolve the issue. •The error persists across resets, and no software update is available. •This is well-documented online, and the failure is identical across different Cruze vehicles, pointing to a recall-worthy defect.

Filed Feb 9, 2023 · Electrical, Steering · IL

https://www.vehiclehistory.com/articles/2014-chevrolet-cruze-problems-range-from-overheating-engines-and-power-loss-to-infotainment-system-glitches-and-malfunctioning-turn-signals

Filed Mar 21, 2022 · Engine · IL

The engine and engine parts of my vehicle malfunctioned and caused excessive oil leakage. The vehicle is available for inspection upon request. The safety of my family is put at risk because: - The vehicle engine sputters while driving. - The engine leaks oil excessively, smokes, and lets off an oil burning odor. - The radio screen blanks out frequently. All of the issues combined worry me because I have had the vehicle serviced multiple times and the safety issues still exist. The vehicle was serviced by the manufacturer. The problems found were: engine concern for squeaking drive belt, front timing cover leaking oil, and camshaft cover leaking. The vehicle had special coverage warranties with the manufacturer for some of the parts that needed to be repaired. There were not any warning lamps, messages, or indicators for the engine issues. I encountered the engine smoking, the vehicle sputtering, a strong odor of oil burning, and excessive oil leakage spots in my driveway. These issues made me take the vehicle in. The engine light did not light up for the issues. No indicator light(s) were on when the vehicle was taken in to be serviced. The vehicle was serviced and the faulty parts were replaced. However, the same issues are present and have not subsided after being serviced, replaced, and or repaired. I worry that the engine issues for my vehicle can not be corrected and that select engine parts should be recalled.

Filed Oct 6, 2021 · Steering · CA

Without warning, the mylink display first went black as i was making a left turn and disconnected from bluetooth. Within seconds the steering wheel got really stiff and it almost felt like the whole power shut off from the car but came back to normal within seconds and kept doing this for 3 more times, each lasting maybe 5 seconds. Very scary.

Filed Jan 16, 2020 · Electrical · 87,000 miles · MA

Car loses electrical . Radio display goes blank. Signal light use becomes very quiet. Key becomes stuck in ignition cannot be removed. With key on mode hear clicking sound. No electrical activity just sound. After about 10 minutes car comes back to life. On occasion I get displays on dash telling me to open and close driver window. Car can die anywhere. Pulled into gas pumps shutoff pulled out key. After getting gas put key into ignition went to turn on key became stuck and their was no electrical activity. Putting key in on mode I heard fast clicking but nothing else. After ten minutes it's like the car turned on. I had to turn the key a couple times before the engine came on. I get various display notices like the one I attached. Or I get stabil trak display. This has happened several times. It takes power steering and I am unable to drive.

Filed Oct 22, 2019 · 54,000 miles · NY

The radio freezes up while I am driving. None of the radio buttons function. I cannot turn the radio off, change channel, adjust volume, etc. I just had the special coverage repair done for the water intrusion on the side detection system. The radio worked perfectly fine before the special coverage work was performed. I went back to the dealer and they indicated that it is not related to the water intrusion and it would be $120 just to connect the computer to the car. He told me if it is the radio, you will have to pay for it out of pocket. I saw a new special coverage bulletin about the negative battery cable clamp not being able to remain tight to the battery terminal on the internet. I need to know if it applies to my 2014 chevy cruze because I did not receive any information by mail on this. Thank you .

Filed Jun 24, 2019 · Electrical · NY

Radio screen loses power, goes completely black. Music stops playing. Warning lights on dash come on. Message appears on dash "service stabiltrack" shut off for 1-4 minutes, and then came back on. Loss of power steering. Happened 7 or 8 times in a 30 minute period.

Filed Jun 3, 2019 · Driver assistance, Electrical · 80,000 miles · CO

I will be driving when all of the lights on my dash start going on and off , power service track shows up, my radio will shut off and it becomes a black screen. I will be driving or stopped at a red light or turning and the car will actually completely turn off and start coasting. If I am at a stop light I will than have to put the car into park and then turn the key to start the engine again. I have had to jump my car numerous time to where I keep a portable jump in my car. My key will get locked in the ignition and I have to stick a wrench under the steering wheel to get it out. I have replaced my alternator and my battery was so swollen I had to replace that as well. The wiring was replaced to connect the battery and alternator and I just had the bcm replaced. I'm still having all these issues after all these repairs. This has been happening since november of last year and it happens every time I drive my car!

Filed Nov 26, 2018 · Engine · 91,500 miles · WI

The car engine has shut off twice in 2 weeks while making a right turn on an incline. I slowed down to make the turn/curve and then stepped on the gas and the car died. The dash and radio stay on, but no power to engine. No service lights stay lite on the dash. You have to turn the key off, put in park, open door so radio turns off, give a min and restart. The first time I was pulling off a side road onto a busy road, but I didn't do a complete stop because traffic was clear. I was going 10-15mph. The second time I was on a side road going about 25-30 MPH. It was just a mildly sharp curve.

Filed Jan 5, 2018 · Driver assistance, Engine · 114,000 miles · KY

Radio or touch panel restarted then vehicle began shaking and making vibration noises enigine noises error light began flashing and stability track was on the driver information center about a mile further down the road everything cleared up to include the flashing engine light. Now it is on again and doesnt clear up cannot drive it. Recently have replaced at my expense the pcv cover and pcv twice, the entire AC delco intake due to massive oil consumpotion the crank seal due to squealing the coil pack and plugs due to a cracked insulator and electrolisis on the contacts. I now have 114,000 miles on it and read there is a recall on the battery grounding system that causes this current system and covers up to 120,000 miles? I searched and it has 0 recalls on this vehicle.