2013 Chevrolet Cruze: screen or infotainment failure

Filed Jan 16, 2020 · Electrical · 87,000 miles · MA

Car loses electrical . Radio display goes blank. Signal light use becomes very quiet. Key becomes stuck in ignition cannot be removed. With key on mode hear clicking sound. No electrical activity just sound. After about 10 minutes car comes back to life. On occasion I get displays on dash telling me to open and close driver window. Car can die anywhere. Pulled into gas pumps shutoff pulled out key. After getting gas put key into ignition went to turn on key became stuck and their was no electrical activity. Putting key in on mode I heard fast clicking but nothing else. After ten minutes it's like the car turned on. I had to turn the key a couple times before the engine came on. I get various display notices like the one I attached. Or I get stabil trak display. This has happened several times. It takes power steering and I am unable to drive.

Filed Feb 19, 2017 · Driver assistance, Electrical · TN

While driving radio cuts in and out for 5-10 seconds, the infotainment screen goes blank, the service stabilitrak light flashes, other warning lights flash, and you have to raise the driver's window down and back up for the information screen to show your speed and mileage when starting the car. Apparently this is a common problem with this vehicle and its ashamed that gm has not recalled this vehicle to fix these issues. Hopefully they will soon before something awful happens to innocent people. Bought the car used from a car dealership at a good deal, guess I know why now.

Filed Sep 22, 2016 · Driver assistance, Electrical · 38,000 miles · MI

Roughly 6 weeks after purchasing this vehicle, I started having incidents where the radio would cut out for 2-3 seconds and the infotainment screen would go blank. At the same time, the "service stabilitrak" message momentarily appears on the instrument panel. There isn't a trend to when this happens. Sometimes it won't happen for a week, other times it will happen multiple times in a single drive. Last week, this happened and I also lost power steering and could not steer for what felt like a couple seconds. Based on the chevrolet cruze customer forum, this is a fairly common problem and other's have also lost power steering pulling out of a parking lot. There is not a recall for my specific vehicle or a permanent corrective action that I've found. It has become a safety concern and gm should take responsibility and recall the affected vehicles before power steering is lost at higher speeds.

Filed Nov 19, 2014 · Electrical · 29,900 miles · NJ

Coming to stop light doing only 15 MPH from where I was coming from and all electrical went down. The radio was still on but couldn't : turn up/down music, use any controls on steering wheel, the infotainment screen was black. Had to turn the car off at a stop light and it didn't want to start until I did it twice. After that it was fine and hasn't done it since- but now I see others are having same issues. Also, notice the lights inside do sometimes get brighter then duller on their own- everything including the dashboard and infotainment center. Car also does have an odor with the heat on.

Filed Aug 31, 2014 · Driver assistance, Electrical · 34,000 miles · OK

I bought my 2013 cruze ltz about three months ago and I was sure that it was the perfect car, now, I'm fully aware that I was wrong.. I got in my car to leave for work on august 1, 2014 and when I started my car, the on dash maintenance reminders all went crazy telling me to "service power steering" and "service stabilitrak".. I knew this couldn't be right so I turned off the engine and restarted the car, the screen went crazy again with the service notifications. I didn't have time to have it checked out before work so I went ahead with my day, I got all the way to the interstate (which is about a mile and a half from my driveway) and noticed the steering was getting stiff so I pulled over and restarted the car again and the lights didn't come back on so I, again, went on about my day... Issue number two-- about three days later, and every day since, my on dash touch screen goes completely black, which wouldn't bother me so bad if it didn't make all of the "service" lights come back on. I don't "need" a touch screen but it would be really nice if I didn't feel like I was driving a ticking time bomb every day since the vehicle clearly has wiring issues. Now, if I touch the brakes or roll down a window, the screen goes completely black, the dash lighting flickers and the service lights come on. I've been searching forums for almost a month and it seems that numerous people are having these issues, not only myself. I'm so disappointed with my purchase, its almost unreal.. The perfect car, in the perfect color with more recalls (and other issues that haven't been recalled) than I even know how to deal with it. Never again will I buy a chevrolet vehicle. It is out of control to not be able to feel safe in a vehicle that you've worked extremely hard to get.