2013 Chevrolet Cruze: brake failure

Filed Jan 20, 2023 · Engine · 127,830 miles · CA

The contact owns a 2013 Chevrolet Cruze. The contact stated that soon after she purchased the vehicle while driving at an undisclosed speed, she noticed a white cloud of smoke coming from the hood of the vehicle. Upon inspecting the vehicle, the contact noticed smoke by the reservoir tank. The contact also noticed a leak coming from engine. The contact then stated that she noticed a burning odor throughout the vehicle. Additionally, the contact stated that anti-freeze leaked from two separate unknown parts of the hose and at the same time, there was a burning odor at the rear passenger’s side tire. The vehicle was taken back to the dealer where it was diagnosed that the rear passenger’s side brake failed and needed to be replaced. The rear passenger’s side brake was replaced however, the failure recurred three times. Additionally, the contact stated that while driving at an undisclosed speed, she heard a ticking sound in the engine. The check engine warning light intermittently illuminated. On a separate occasion, the contact stated that while attempting to start the vehicle, the engine failed to turn over. The contact stated that another vehicle was able to jumpstart the vehicle. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 127,830.

Filed Oct 16, 2021 · Electrical, Engine · NY

Tsb # 16-na-015 engine stall or stumble,ignition coil wire fretting.I can not figure out why this is not a safety recall.other than g.m. Not interested in being responsible. My car stalled while driving and I had no brakes and no steering.it dont take a lot of thinking as to what can and will happen without brakes and steering.my car was towed to the dealership and the above issue was confirmed.the tsb was issued 1-21-2016 and all 2011-2014 may be affected.please advise me with a follow up on this major problem. This is my second report on this with no response.this wont go away by ignoring the issue.lets take care of this before accidents.

Filed Mar 14, 2018 · Brakes, Electrical · 30,000 miles · CA · crash

Tl* the contact owns a 2013 chevrolet cruze. While the vehicle was idling at a red light, it lost power and the brakes failed. As a result, the contact crashed into the preceding vehicle. A police report was not filed. There were no injuries. The contact was able to drive the vehicle. The vehicle was taken to paradise chevrolet (6350 leland st, ventura, ca 93003). The manufacturer was contacted and did not assist. The contact experienced the same failure intermittently for four years. The vehicle was never diagnosed or repaired. The approximate failure mileage was 30,000.

Filed May 23, 2016 · Brakes, Driver assistance · 75,687 miles · MD

Lately I've been noticing the touch screen radio to flicker and completely lose power. I figure it was just a glitch with the all the technology that this car has. Well, the service antitheft deterrent system continues to come on, but goes away. Car is fine. Last saturday my car wouldn't start until the 3rd try. The car completely shut off, absolutely no power, key wouldn't come out of the ignition. After 15 minutes it started, the radio flicker. On my way to work, the radio kept cutting out then as I was slowing down to turn, my steering and brakes gave out, nearly causing a huge collision! This seems to be a very common thing with the 2013 cruze lt. Chevy needs to do something! I do not feel safe in this car anymore! No one seems to know the problem? It's life or death here, I travel a lot for work and get on busy highways. How many injuries or deaths do you need to correct this major problem?

Filed Nov 4, 2015 · Brakes · 19,870 miles · AL

We bought this car brand new off the lot and the brakes have squealed since we bought the vehicle feb 2014. We have taken it in several times and they can't find anything wrong, they say it's the type of brakes and sometimes they do squeal especially if humid or wet. Now yesterday someone slammed on their brakes in front of me. Luckily I was far enough back (about 4 car links) that I didn't hit them. When I slammed on my brakes, the pedal went to the floor and nothing happened! I let up and tried again and got some brake, but still not like it should. I could not get the problem to duplicate, when I tried, the brakes worked fine. I was driving on dry pavement on a highway at 45 MPH, there was no reason for this to happen. The car has 19870 miles on it. This issue could have killed me and left 4 children with no mother! I see tons of issues for this from 2011-2014 cruze vehicles, when is chevy and gm going to do something about this instead of hiding under a rock and calling us all liars?! Someone is going to be killed!

Filed Jun 26, 2015 · Brakes · 21,000 miles · WI · crash

I was slowing down for stop light and vehicles in front of me. The vehicles in front of me stopped suddenly, and I pressed on the brake pedal, but the vehicle wasn't slowing/stopping; I then pulled the emergency brake handle and my vehicle stopped, but unfortunately it was too late. I was at least 3-5 car lengths away from the vehicle in front of me. I ended up crushing in the grille in which pushed the radiator back and then it broke the thermostat housing and lost antifreeze soon later when driving; all this because of no brakes, and striking the receiver hitch cover on the vehicle in front of me. All in all $2k in damage to my vehicle, and undriveable. The main brakes didn't react upon pressing, this is way weird since I've owned the vehicle since new, to date never noticed anything out of the ordinary. Now, the weather was "hot", it was around 95f and humid, the pavement was dry without rain. Of course the police officer that did the report said that alot of these minor fender benders happen at this set of stop lights daily/weekly due to the lights being too quick, and distracted in a hurry drivers; and I was just a victim of circumstance, but my brakes failed also. I am a fan of the chevrolet cruze, but "wow" this happened, and possibly the beginning of another recall for a faulty brake/ABS system since the emergency brakes did work (drum brakes). The insurance company did say that the car will be ran throught the shop to check the brake system.

Filed Jun 18, 2014 · Airbags, Brakes · 5,000 miles · AL · crash · 1 injury

The driver was traveling on a two lane highway in baldwin county, alabama, when she approached a right hand curve (which the driver was fully aware of). Driver applied brakes so as to slow down to negotiate this curve, but when the driver applied the brakes, they did not respond. Additionally, the vehicle appeared to lose power steering function. It appeared that the vehicle lost power, similar in nature to the most recent ignition defects on other gm vehicles. Due to loss of braking ability, the vehicle went straight off roadway and crashed causing significant personal injury to the driver. Further, the airbag did not deploy. We contacted gm, and agreed to allow gm representatives investigate the incident by downloading the esis information, with the agreement that gm would provide the owner with the results of said investigation in a readily understandable format. After downloading the information, gm denied any liability for the incident, and refused to provide the owner with the results of its investigation in a format that was readily understandable. The vehicle was recently purchased new, and had no prior issues.

Filed Sep 25, 2013 · Brakes · 500 miles · NJ · crash

Tl* the contact owns a 2013 chevrolet cruz. The contact stated that the brakes failed to engage and caused the contact to crash into the rear of another vehicle. There were no injuries and a police report was not filed. The brake failure was experienced twice. The dealer test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 500 and the current mileage was 900.

Filed Aug 16, 2013 · Brakes, Transmission · 485 miles · AZ

I purchased a 2013 chevy cruze on may 13, 2013 test drove the car and brakes went to the floor. Salesperson referred it to the mechanic. I didn't even make it off the car lot. He said he bled the brakes and all is well...still had trouble with the brakes after I was at a stop sign and my car lunges forward. I pressed on brakes harder to stop. Took car back on the 28th and told mechanic what happened and he again checked the car out and said he could not find anything wrong with the car. He said he tested another new model and said he had no problems with that car. These mechanics are ignoring any concern buyers have... Putting our lives and family members in danger. The above incident has happened again on occasion and the fact that these mechanics talk down to you and make you feel "plain stupid" has prompt me to initiate this complaint in hopes something gets done.

Filed Jul 8, 2013 · Brakes, Engine · 7,000 miles · OH · crash

I had the vehicle serviced for oil change and tire rotation on may 25. A few days later, approximately june 1, I noticed the vehicle was very hard to stop when backing out of my driveway (had to push down very hard on the brakes which did not seem to go to the floor). I also noticed that while I was stopped at red lights or behind other vehicles the car would lunge forward--not enough to hit someone because I noticed it as soon as it happened. About two weeks later I took the car to the dealership, jeff wyler chevrolet eastgate, and advised them of the problem. Someone test drove the car with me in the passenger seat, and he informed me that he could find nothing wrong with the car. I do not know if he checked anything else while I was in the waiting room. At my request, he provided me with a printout documenting the visit. On july 7, 2013, while my daughter was pulling the vehicle into our garage, the brakes failed and she hit my granddaughter bicycle which, in turn, went through the drywall at the end of the garage. I have four children living at the house including an 8 and 10 year old. There is also a sign on our street indicating a deaf child lives on the street (we have only lived there since nov. 2012). We are very fortunate that a child has not been injured. There is no way to alert the deaf child that the car is coming their way since they cannot hear the horn.

Filed May 28, 2013 · Brakes · 7,000 miles · NJ

I have several incidents that have had occurred in a brand new 2013 chevy cruze with 7000 when the first incident occurred.. 1) the brake pedal travels too far before the brakes engage. 2) I was backing out of my driveway and had no brakes. I pushed the pedal to the floor and the breaks didn??t respond. The car kept rolling. I feel that this is an extremely serious safety issue. I took it to the service department 3 times for them to fix it. I had to use a loan car for 5 days, and when I brought it seemed like they wouldn't believed what I was saying. Apparently the problems was fixed, but a month and a half after 3) at various speeds, a loud squeaking noise was emitted from the vehicle when engaging the brake pedal. The technician duplicated the problem; however, he was unable to provide a remedy repair. The manufacturer was notified of the defect and hasn't solved the issue. After 6 days of having a loan car the problem was not solve. Neither the managers or chevrolet the company have help me solving the problem. I think chevrolet is hiding the fact there is an issue. I see a lot of other people complain about the brakes on cruzetalk.com. I am student and full time worker and travel in parkways all the time and I don??t fell safe driving the car anymore. After bringing my car back 4 times already and leaving it there for few days I asked the dealer and the company to give me my money back on the car. It seems like if they don't want to deal with the problem and don't care about customers safety. Please help me!