As owning the 2004 pacifica for not even a yr .we had a noise as we were trying to find out the problem a friend had notice a huge rusted hole in the subframe .as I emailed a picture to the dealer their answer was "we are not aware of this problem." 6/25/14 I googled the problem and chrysler is aware of this ! Why was I not informed of this when I bought it and how in the world do they let this problem go !!!! I have no other car and drive w two children everyday.it is a ticking time bomb!!!!
2004 Chrysler Pacifica body complaints
Page 6 of 12: complaints 131 to 160 of 323, newest first, as owners wrote them.
My subframe is rotted and rusted just like every other 04 pacifica its ridiculous . Chrysler needs to be a stand up company and fix it.
On above state date, I took my vehicle in for a routine oil change and tire rotation. My mechanic discovered that the subframe/engine cradle had rusted out and that I shouldn't drive it until it is repaired. Stated "you could have died in this thing". After getting it repaired, I spoke to a customer service repair person at chrysler and they informed me that due to my chrysler pacifica being manufactured on september of 2003 and not between february and march of 2004, they could not help me. The rep went on to add that she hears from people regularly in the same predicament but unfortunately she couldn't help. I believe she said her name was belinda or melinda.
The engine cradle has rusted out and the engine is ready to fall out of the car. Cannot pass safety inspection. No assistance from chrysler on this after many calls. It seems to be a very, very popular issue. They said they will only fix something that has a recall. So basically they will not stand behind their products unless they are forced to. What a shame!
Sub-frame is rusting out.
I have had this vehicle into the dealership at least once a year over the last 3 years for various reasons. The rusting of the cradle was never mentioned. I find it interesting that now it is over the 150k mileage limit that chrysler alerts me that the cradle needs to be replaced to the tune of several thousand dollars. I have owned several cars in excess of 10+ years each and never had a cradle rust problem. I also have come to find out that this is a known issue among pacifica owners. I am curious to know what chrysler's intentions are to cure this situation given the severity and danger present if unresolved...not only for me as an individual but other pacifica owners as well.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while driving at various speeds, the vehicle vibrated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle had severe rusting and corrosion of the under frame and engine cradle. The vehicle was not repaired. The manufacturer was notified of the defect. The failure mileage was 102,000.
Took my car to the mechanic to look at a front exhaust issue when I was informed my frame was rotting away. I did a google search and learned of many incidents with this year, make and model of car that has had many instances like this with no help from the mfg.
I was jacking up the car to replace the brakes and the jack stand went right through the body sill! I looked closer and the entire undercarriage and subframe of the car underneath is completely rusted. Do not place your jack or jack stand near the body sill without checking it very closely. If your working on your pacifica and it falls off the jack stands you could be killed! On my 2004 pacifica, there is not one good place to put a jackstand. Everything is completely rusted. It is impossible to work on the car if you have to jack it up.
Upon inspection by multiple certified mechanics they notified me that chrysler issued a recall for engine cradle failure due to excessive rust. Tsb # 13-001-12. For some unknown reason chrysler has declared the problem only exist for certain months in 2004 however my car was built in late 2003 and has the same rusted and failing parts. So my complaint is how can a car maker say the faulty parts condition not exist before they found it? Also, how the recall window is limited to such a small window of time when the problems exist long before they responded? This makes absolutely no sense to me. This is the first time in my life I bought a car that has a chassis part failure and yet no effort or willingness by the manufacturer to notify owners. I'd like to know if the federal safety agency has any fatality reports due to this parts failure or why it was issued in the first place? Since my car does not have the 150k miles this recall applies to how long will the car be safe to drive?
The well-known issue with model years 2004-2005 involving premature failure due to rust on the engine cradle has been confirmed on my own 2004 chrysler pacifica. This vehicle in 12 years old with a faulty subframe and is too dangerous to be driven. There are two extensive areas of rust, one on either side of the engine cradle that extend from in front of, to the rear of the control arms. The rusted areas are already so bad, I am able to fit fingers through the holes in the engine cradle. It is cracked and completely compromised of any structural integrity. There is no reason why this part should not be coated in a correct manner to reject corrosion in such an aggressive form. This is a problem that chrysler is aware of and yet they refuse to fix it. There is no integrity in that decision and very little respect to be had for a corporation that handles such a well-known situation in such a poor manner. This is an extremely dangerous problem and I feel very strongly that this should be replaced by chrysler.
While getting an oil change my mechanic pointed out that I have a five to six inch long by about 1 inch wide rust through gash in the engine cradle. He says this can be a serious problem where it is possible that the engine could fall through the frame while driving.
A few years ago we were advised by my mechanic that the sub frame was corroding/rusting and they advised that should not happen. At that time, I contacted chrysler. They recalled some of the 04-05 vehicles that were manufactured during a 6 week window only; my vehicle was manufactured outside of the 6 week window. Today we were advised that the car is completely unsafe to drive and I have pictures, the frame is almost completely rusted out. Nbc chicago recently investigated the issue (the investigation can be found on google). Two individuals with the same issue as me wanted chrysler to admit the unsafe problem and that they had knowledge of it prior to purchasing the vehicles. Before nbc investigated, chrysler refused to fix the cars. After the program ran, chrysler paid two the two individuals featured on the show to have their sub frames replaced. The other 300+ people that have requested chrysler fix the problem remain without recourse. While 300+ are aware of the problem, there are many thousands of people that are unaware of the dangerous problem. I am herein requesting help in getting chrysler to recall the vehicle to address the dangerous safety problem. Thank you for your help.
I went to get a front end alignment on my vehicle and was informed that my vehicles sub frame is completely rusted through. I was told my vehicle is unsafe to drive and that my engine could fall out at any time. I called chrysler and was told there are no recalls on my car specifically and that I would have to pay out of pocket for repairs. I have done some research regarding this problem and have found that this is a common problem with my make model and year vehicle. I called chrysler back and was told there was still nothing they could do even though this is a known issue. Only 6 weeks worth of my make model and year vehicle were recalled and that mine did not fall into that category because it was built 4 months prior to the recall dates. This part should be recalled as this is a common problem and as my mechanic pointed out it is most definitely a defect in the sub frame. If the dealer does not wish to resolve this issue I will be contacting a lawyer.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the sub cradle on the vehicle was covered with an excessive amount of rust. The vehicle was not taken to a dealer or a local mechanic. The manufacturer was made aware of the defect. The failure mileage was 85,000. The current mileage was 87,000.
A frame support (cross member) has a hole big enough to put part of your hand into. This whole also goes right out the back side of the support. This support not only holds up the engine but also gives stability to the front end. Risks are loss of life,complete loss of control and or severe engine damage should support fail.
I took my car to my mechanic for required annual state safety inspection, which it failed because the engine cradle was rusted through with holes, and the engine mounting loose. There had been no evidence of this at his previous servicing of the car, which is done regularly. I researched online and found many postings of other pacifica owners with the same issues, and a copy of a letter from chrysler to some original owners regarding an extended warranty for the repairs. Many people stated that they could not get chrysler to comply with their requests for reimbursement due to the specific manufacturing time limitations outlined in that warranty (26). I called chrysler and was told by representative [xxx] that my car would be covered, even though my car was not manufactured between those specified dates, and to take my car to a chrysler dealer so that I wouldn't have to wait for reimbursement, and that if they had a problem they could call chrysler. I did so. The dealer called chrysler, and was told that chrysler would not honor the original determination to cover my car. I called chrysler a second time, and was told by [xxx] that a supervisor had decided that [xxx] had been wrong in telling me they would cover my car's repairs, and that this decision was final. I was not permitted to speak with any supervisor, and [xxx] refused to give me her last name. She admitted that my case file (number 24783867) showed that I had been told my car would be covered, and that the call had been recorded. I was then told that the repairs would have to be made at my own expense, for which I have been quoted an approx. Amount of $2100.00. Chrysler does not intend any recalls for this issue. My car is unsafe to drive, and will not pass state safety inspection, unless the required repairs are made. Chrysler should be made to make amends for their unsafe product. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Engine cradle is rusted in many spots car is unsafe to use.
I am almost verbatim submitting an identical complaint that you received a day after I was shown the exact same problem, after taking my chrysler pacifica in for a routine oil change. This is exactly what I was told too on march 28, 2014. I was told I have a subframe/engine cradle that is severely cracked and corroded on the passenger side of the vehicle and showing wear on the driver side. I was not informed of this serious safety issue with my vehicle. I have submitted an email to chrysler and am waiting their response but understand that customers are most often told there is nothing they can do to assist with the nearly $3000 cost of replacement, because the vehicle was not made in the narrow window of production that they claim was affected and subject to recall. And may I echo the entire last complaint that was submitted that I just read because it's exactly how I feel too. I have read that chrysler also selectively decides who to help with the cost of repairs, regardless of their recall window and warranty, after the customer makes enough noise. If it is not their fault, why are they doing that? The nbc report also indicates that the federal safety agency sees no pattern with the numerous claims you have received outside of the supposed recall window, like this one, how many people have to be put at grave risk before you see a pattern? You might see a pattern if more people knew they are driving unsafe pacificas, so that they could report it. Please reconsider your recall decision, as chrysler's liability is certainly more than a couple months of production. "
Discovered engine support has a rust through hole approx. 1 3/4 x 3/4. Also showing other areas of rust damage. This auto is low mileage & garage kept. Have photos with tape measure if desired.
Was warned that entire frame us rotted to a point where it will be unsafe to drive within the next few months. I have an 04 pacifica with 165,000 miles on it to date. I was warned about 5k miles ago but he wasn't as concerned now that they see how fast it is weakening. Sad... I was so happy with my car for the past 10 years...
Engine cradle is rusted to the point it will not support the engine.
My certified mechanic has informed me and shown me that my engine cradle also know as the sub-frame has severe corrosion and is very dangerous! At anytime the frame may completely snap causing the engine to collapse and or lose complete control of vehicle if an incident occurs while driving. I have researched this issue and found that this is a very common problem for my vehicle model and year. Sources: http://www.nbcchicago.com/investigations/minivan-owners-want-chrysler-to-concede-rust-problems-241535881.html http://www.pacificaworld.com/forum/index.php?topic=2506.0 http://www.change.org/petitions/chrysler-recall-all-pacificas-for-engine-cradle-corrosion-2 http://www.consumeraffairs.com/automotive/chrysler_pacifica.html http://forums.edmunds.com/discussion/comment/4117762.
My chrysler pacifica"s engine cradle has extensively corroded with rust and has become a danger to drive .this was a national problem reported on chicago television nbc channel 5. Chrysler claims that they are investigating..I would appreciate if someone from your organization can look at this cradle and the danger my family has been put in. Chrysler also claims that my car was built prior to the problem metal on 2004/2005 . Need for someone to inspect thank you
Vehicle purchased from dealer on 1-13-05 with 16,312 miles - with carfax history report. As of 2-11-14 it has 48,550. Also purchased the maxi care service contract - intended on keeping this car for over 100,000 miles. It has been garage kept and babied. Noticed a little bubbled paint about a year ago - now my repair shop suggested that I try to get rid of it before it gets any worse. There is absolutely no other damage to the vehicle inside or out. Looks brand new except for the rust described above .considering what I have read online I would be afraid to even sell this vehicle to another person in fear of a fatal accident. Is chrysler going to do anything about this issue. I have to go out and buy another vehicle 50,000 miles prematurely. Why should I have to loose all this money??????
I took my car to a mechanic for an oil change and I was shocked by what I've seen. The engine cradle is rusted out and it also has cracks on it. It is a real life-threatening situation where the structure can fall out at any moment. I could imagine myself driving on the highway and be involved in a car accident because this car manufacturer builds cars like this. I'm shocked. I have a son that we drive in this car and now I prefer to have it parked than put my son's life in danger. I've never seen such corrosion and it is definitely a problem chrysler needs to address to all cars. It seems a lot of people are having the same issue even in florida so don't tell me that it's a normal situation due to salt on the road.
I was having my vehicle inspected and was informed that my engine cradle was rusting. I pursued this problem on line and found out that this is a recognized problem with 2004 pacifica's and that chrysler has offered an extended warranty due to manufactures defect. However there is only a one month period (in-service date) that applies to the warranty. It is apparent that this is a common safety problem that could result in serious injury and chrysler not only made no attempt to contact buyers, but also fails to accept responsibility for the manufactures defect.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the vehicle was taken to an independent mechanic, who discovered that the engine cradle was corroded. The contact notified the manufacturer of the defect but no solution was offered. The vehicle was not repaired. The failure mileage was 113,000.
Extensive rust formation on all suspension components and in particular the engine cradle. On the engine cradle, rust is most prominent on the weld seams and the lower portions where moisture probably is pooling on the inside and penetrating what must be unusually porous and/or untreated metal. I am the original owner and I noticed a rust color on the various suspension parts early in the ownership. I mentioned this coloration to the dealer and they explained it as a clay compound spray that is applied at the factory to protect undercarriage from corrosion during shipping. At the time, I accepted this explanation at face value but in hindsight it probably was premature rust. I can't find any information on the internet that suggests spraying clay is actually a real practice. Furthermore, the car was manufactured in canada. Not much rust concerns between canada and the us. Somewhat plausible if shipping overseas. Unless someone informs me otherwise on this clay spraying , I think I was duped. At first this rust was just an annoying cosmetic blemish but it has progressed to the point where I am concerned about safety.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the sub-frame was completely corroded. The vehicle was taken to an independent mechanic, who verified the failure and stated that it needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 130,000.
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