I was having pacifica serviced at goodyear store in newport, ky prior to driving to florida. Mechanic called me to service area to see serious rust through on front frame rails and engine cradle. He said "do not drive the car to florida. The engine could drop if frame breaks". I immediately went to wyler chrysler and had the rusted frame replaced. I later found that chrysler had extended their warranty to specifically cover this problem. I did file a claim with chrysler and they did reimburse me 80% of the repair cost. I am now seeing, on edmunds.com chat site that there are many more owners having this same rust out problems with their pacificas. A rusted frame breaking at highway speeds could be disastrous.
2004 Chrysler Pacifica body complaints
Page 8 of 12: complaints 191 to 220 of 323, newest first, as owners wrote them.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that upon inspection, it was found that the front engine cradle was corroded. The vehicle was taken to a private mechanic where the failure was confirmed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was 154,000.
My 2004 pacifica with a rusted through engine cradle. There is a service memo, csc-10045080-7364, pertaining to an extended warranty for this part. Chrysler tells me that it doesn't apply in my case since the build date of my vehicle precedes the build dates covered by the extended warranty. I only have 85,000 miles on the car and the subframe is rusted through. It seems to me that extending the extended warranty build date range is called for. Certainly the frame of an automobile should last more than 87,000 miles.
The chassis is starting to rot out.
I bought this 2004 pacifica from a dealer about a month ago. Took it to the shop to get my shocks looked at and they told me they wouldn't do any work on it because the sub frame was rotted so badly they advised me not to drive or put any money into the vehicle because it is a safety issue. Also there is clicking coming from the steering wheel when you turn left or right. And also a week after I purchased the vehicle the blower motor resister is bad.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that she took her vehicle to a mechanic for a tune up and she was advised that the engines sub frame corroded. The vehicle was taken to the dealer for inspection and confirmed that there were no related recalls. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 127,000.
Dealer service department claimed that the subframe is rotting and needs replacement (@$1890 + tax). This problem has been reported by consumers numerous times. Chrysler will cover the costs for some cars -- those built in windsor, ontario from 2/23/2004 through 3/31/2004, but my vehicle was built in windsor on 6/2/2003 and so is not covered.
Being in the diesel /automotive field for more than 25 years I was shocked to see that the engine cradle was rotting from the inside out. I do all my own service work on all my vehicles and I have never seen the sub-frame on any vehicle corrode the way this vehicle had. Large rusted out holes in the cross members and sub-frame. Like everyone else with this issue, I did a bunch of research both on the internet and talking with the dealer and found out that chrysler did issue a tsb on this problem. The tsb only covers vehicles in the north region and only in salt laden states. But what really burns me is the build dates chrysler only will cover. Chrysler will only cover vehicles built from approximately february to march 2004, and if your car is outside that window, too bad. In my opinion my car is unsafe to drive, so now I have a car that decorates my driveway. Chrysler will not cover anything because of when my car was built as compared to the build window. This is an issue that chrysler has known about for a while and should stand behind their product. I feel chrysler is giving their customers the shaft with a very serious issue. Why do people have to die or get seriously inured before oem's actually take care of a serious issue like this.
I took my pacifica for a front end alignment to get the news that my subframe is rusted through and that the car was unsafe to drive. I then called chrysler to act upon a parts extended warranty that was to cover this issue, come to find out my VIN number does not qualify for this warranty, my car was made 3 months before the warranty was issued for this make and model. My question is.... If they know that the subframe is bad on this make and model why doesn't every 04/05 fall under this warranty? There is something wrong with this logic. The subframe is bad and chrysler needs to back up there faulty product. We love this car and hoped to have it around for a long time, but now it is an accident waiting to happen. I"m like most american's these days and cant afford to pay 1200 dollars out of pocket to have this dangerous problem fixed. Shame on you chrysler for making an american made product unsafe, you should know better and stand by your product and your consumer by fixing these unsafe vehicles transporting families all over the roads. I hope the next time we post here it will be to say that chrysler stood behind their brand and took care of their customers the way other manufactures would.
When I got my wheels fixed I was looking on the my car and me and the mechanic noticed that the subframe was rusty he told me that it was unsafe to drive my car cause my engine can fall out any minutes. When I was doing some research I discovered dad is his own common problem with chrysler pacificas. To my knowledge this should not happen with a car from 2004 so I'm writing this complaints because I think chrysler is responsible for replacing the subframe. This repairis going to cost me at least a thousand dollars no I don't have that money and I'm paying on the car so please can you tell me what's I can do. Girls I know if I'm not the first one who is complaining about this. My email is [xxx] thank you for your time information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the vehicle was taken to an independent mechanic for tire service when he was advised that that the sub frame was rusted. The vehicle was taken to the dealer for inspection and they advised that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 140,000.
We have just found out the sub frame of our 2004 pacifica is severely rusted out. It only has 120,000 miles on it and it only 9 years old! There is no rust whatsoever on the body of the car but underneath is completely corroded. This is a huge safety hazard and from what I read it's not uncommon. Chrysler has only issued an extended warranty for the subframe for a 30 day period of production but apparently it's more then just the ones made in that month! Chrysler says to keep the receipts in case the have a recall but what gets me is why is there no recall yet!?! This is not normal wear and tear and again it's extremely dangerous. They must of skipped a coat of protectant or something went wrong because it's not coincidence that thousands of other people have the same problem with the 2004 / 2005 year. You purchase a vehicle trusting to put your families live in it and make it from point a to b. But the subframe it the life line of the vehicle and for chrysler to still not issue a recall on this is pretty irresponsible on their part! One of the even scarier things is that others that are not aware of the problem are out there driving their vehicles on the road and could be a hazard for others!
Loud popping noise coming from the front of the vehicle. Told by the dealership it is the motor mounts. After researching the internet this seems to be a problem reported by many. Extended warranties will not pay for this issue. Please let the public know what is going here!!
When taking the car for an oil change, I learned the engine cradle had rusted through and cracked. After researching the issue, I discovered this is a known issue for this car. I contacted chrysler, who claimed that the car was made 7 days too early to participate in any sort of covered repair. This is ridiculous, as my vehicle clear suffers from the same issue.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the front end made a loud noise when driving at various speeds. The vehicle was taken to a mechanic where the sub frame was found to be severely corroded. The manufacturer advised that the vehicle was not included in the sub frame warranty. The vehicle was not repaired. The failure and current mileage was 139,000. ..updated 05/10/13 *bf updated 05/24/2013
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the front under carriage of the vehicle was severely rusted. The contact was informed of the failure when he took the vehicle for state inspection and the vehicle failed. The contact spoke with the manufacturer, but was told that they would not cover the repair. The failure mileage was 128,000. *tr updated 5/28/13 *cn updated 06/05/2013
My mechanic called to my attention that the sub-frame on my 2004 chrysler pacifica had rusted through and developed cracks adjacent to the rusted area. I was advised that the vehicle was unsafe and that the sub-frame required replacement. The local chrysler dealer was unaware of any recall, but checking the internet I found this condition to have occurred to numerous other pacificas. I contacted chrysler customer service who informed me that an extended warranty had been issued for 2004-2005 chrysler pacifica produced during a specific time period and originally licensed in "snow states". The warranty covers sub-frame replacement up to 10 years and 150,000 miles. Unfortunately my vehicle was produced a few months prior to the warranty coverage period. It is quite unlikely that the sub-frame was produced satisfactorily and then it became substandard - especially since the earlier production on my vehicle has rusted through. It is shameful and irresponsible that a company with as much history and engineering capabilities has designed and manufactured a vehicle that becomes unsafe in less than 10 years or 100,000 miles. If they are not accepting liability to replace this inferior part they should at least have the decency to have contacted owners to make them aware that there is a 'potential for the sub-frame to have rusted to a condition that presents a safety hazard.'
Took car to dealer for routine maintenance. Dealer said that the car is unsafe to drive and that the engine subframe was corroded. After an internet search found that this is a known and common problem and that apparently the part was recalled in canada. When I spoke with chrysler, they said that they would not provide any support, and that had I "reported the problem when it started" they would have repaired it under warranty. I have had the car regularly serviced at the dealer. As a consumer I have no way of knowing if the engine subframe is corroded. However, a dealer who is maintaining the car should have been able to do so. In any event, the car is unsafe to drive, I am expected to pay a significant sum, and this problem is pervasive. The dealer told me a similar car came this past week with an identical problem.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the vehicle exhibited abnormal noises while driving at various speeds. The vehicle was taken to a local mechanic for inspection. The failure was located at the sub frame, which was corroded and fractured into pieces. The manufacturer advised that the manufacturer's extended warranty repair did not cover the vehicle. The vehicle was not repaired. The failure and current mileage was 130,000
The subframe of the car is rusting terribly. I have been advised that it will become a hazard to drive the car in the future. We were advised to replace the subframe for safety purpose. I researched this online and found that this is a common problem with this year, make and model. I have never encountered this problem before with any other vehicle I have owned. I have always maintained our vehicles and have owned vehicles longer than this. This vehicle has not been subjected to harsh conditions and should not be showing this level of destructive rust. We ask the federal safety agency to look into this matter and to issue a recall on this vehicle to have these parts replaced for safety purposes. I believe that chrysler is not altering the public to this very strong potential safety issue which I am afraid will cause harm or potential death if the frame on these vehicles gives out. A quick glance on google and one can readily find that this issue is a very large one indeed. We ask for your help in protecting us. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while having a state inspection performed, he was informed that the subframe was severely corroded. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 145,000.
Tl*the contact owns a 2004 chrysler pacifica. The contact stated that while having regular maintenance performed on the vehicle, the technician advised the contact that the sub frame was completely rusted and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle has not been repaired. The failure and current mileage was approximately 145,000. The VIN was unavailable.
Sub frame completely rusted apart, resulting in dangerous front end conditions and expensive repair. Found similar issues for other pacifica owners through research and believe this is a defective part and should be covered and recalled before someone gets hurt or killed.
I took my vehicle in to the shop to get new tires and the mechanic informed me that the frame was rusted in half. He told me that I would have to replace the frame or the vehicle would not be safe to drive.
I purchased this vehicle used with very low mileage. It is in great condition until I started hearing a noise in the front end. I took into the garage to have new tires and brakes put on it. When the mechanic put it on the rack, he said that the frame was rusted through. So, instead of new tires and brakes I now need a new frame. I am just thankful that I was not driving while this happen. I was wondering if this problem as affected other owners also.
Noticed a lot of rust on frame at front of vehicle. Body shop confirmed that the engine cradle was badly rusted and has to be replaced. Car is past the extended warranty of 7/75,000. This is way too much damage for a car with 67,000 miles.
My mechanic has advised that my car has a rusted subframe, parts of which have rusted through. It is due for inspection by the end of the month, and I have been advised that it is rusted bad enough to fail inspection. I need this vehicle, and have taken great care of it. I changed the timing belt last year, and have kept it in a garage. I cannot afford to purchase another vehicle or replace the subframe. This is not normal rusting. My local chrysler dealers, naturally, have told me that the car has too many miles and is no longer under warranty. I have done my research on this. Chrysler has been replacing subframes in some pacificas, particularly canada. There is a problem with this model; the metal was not properly coated or something. It is time for chrysler to issue a recall and replace these subframes. When vehicles rust, it should not start in the subframe. I am a single mother; I need this car to drive to work and for family use. My kids and I are not safe in it, and if it can't pass inspection I will be without a vehicle!
My car repair shop noticed the subframe on my 2004 pacifica as rusted through enough that the shop's owner could get a finger through the rust hole. He said the pacifica would be adequate for the vacation I am about to take, but also said this issue should be handled "within the next year" or the suspension system would fail. He also added I should file this complaint as a potential recall action, as it was not on the current list. For the record, northern virginia (near washington dc) does get snow and ice, and does treat its roads when that happens. Btw, I tried to file this complaint last night, but your system was doing maintenance when I tried to send it to you. I don't think this went through last night, but....
Took car to the shop for routine schedule maintenance. The mechanic said that the subframe was severely damaged by rust and recommended replacing it as soon as possible. He stated that is very dangerous driving a car in this condition. I googled " pacifica subfame rust" and find out that this issue is huge. The mechanic said that this deterioration is not normal. There should be a recall campaign to make chrysler aware of this problem.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while driving 15 MPH, he heard a clicking sound. The vehicle was taken to the dealer and the dealer replaced the tie rod and the springs. The failure continued. The vehicle was taken back to the dealer and the contact was informed that the cradle needed to be replaced because it was rusted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 95,000 and the current mileage was 105,000.
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