Tl* the contact owns a 2004 chrysler pacifica. The contact stated that an independent mechanic discovered the engine cradle was rusted and corroded. The contact notified the dealer of the defect but the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 133,000 and the current mileage was 141,000.
2004 Chrysler Pacifica body complaints
Page 7 of 12: complaints 161 to 190 of 323, newest first, as owners wrote them.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that an independent mechanic discovered the engine cradle was rusted and corroded. The contact notified the dealer of the defect but the vehicle was not repaired. The contact notified the manufacturer of the defect but no solution was offered. The failure mileage was 124,000.
Engine cradle is rusting out from inside frame out,popping large holes in the frame. Had to replace.chrysler won't help at all with parts or cost.
Chrysler service bulletin: 13-001-10 service bulletin no.: wb-d-10-34 the federal safety agency id number: 10045080 motor cradle has rusted out structurally unsafe, will not pass inspection may cause a severe dangerous accident. Chrysler has extended the warranty on 2004 chrysler pacificas that were produced february 2004 - march 2004. My car was manufactured in may 2004. I have the same symptoms the cars produced only 30 days prior! My repair needs to be covered.
The subframe is rusted out and the auto had only 148500 miles before we were informed by my repair man I called chrysler and they told me that it is not covered but some pacificas are covered which doesn't make sense the subframe caused the engine mounts to fall out and I am lucky my 10 year old daughter and wife didn't get hurt, after checking the problem out online I found out that many owners have the same problem.
The engine cradle cross member of my vehicle has rotted to the point that the car is unsafe to drive. There is a service note for a small window of pacificas included on a warranty for the same problem, but only for the cars built within a certain date. Chrysler is aware of the problem, but will do nothing to correct it. The cradle incorporates the engine mounts, lower control arms, and steering. If it is not replaced, and breaks while driving, there will be a complete loss of control of the vehicle. I know that my vehicle is not the only one with such a serious issue.
My 2004 chrylser pacifica was purchased new in aug 2003. I brought the car in for an oil change at dealership. Dealer contacts me to have me see the car while on a lift so that I may view the extensive rot of the engine cradle. The underside of the vehicle is totally fine as far as rust except the cradle that is full of holes. Cost to fix $2400. Contacted representative at chrysler - two representatives stated that although there was a bulletin sent out to extend warranties on some 2003 and 2004 pacificas, mine is not one of those included and since it was an extension of warranty up to 10 years, it would not be considered under that extension anyway. Clearly this is a defective part. Chrysler knows this as evidenced by the extension to fix these in the first place. A clear safety concern as the engine is not secured. This should be a recall!
On a service date I was notified that my engine cradle frame had deteriorated so bad that failure from the frame was imminent. The mechanic stated that rust was unusual for such a early model vehicle. I contacted chrysler after doing some research that there is an active recall on 2004-05 chrysler pacifica for engine cradle failure. I went to my nearest chrysler dealer and was told my car VIN number didn't show any recalls. I later contacted chrysler's headquarters and was told that my vehicle didn't match the criteria because it was manufactured in march of 2003. I stated but I purchased a 2004 and my title states 2004. They simply have a problem with these engine cradles and found a way not to repair mine.
I am the original owner of this 2004 pacifica. The front engine cradle is corroded severely with the welded seam having areas of separation as well as rust through holes in several areas. Chrysler had a recall for a narrow band of vehicles manufactured between feb. 23, 2004 and march 31,2004. My vehicle was manufactured jan. 12, 2004 before the window of the recall. Failure of the cradle could result in the engine dropping from the car causing a severe safety issue. It appears chrysler responded with a token recall that does not encompass all vehicles effected. I have made three attempts to have chrysler correct this problem, or offer some partial compensation with no success. I view this as a severe safety risk where chrysler has a known problem that they are failing to address adequately.
2004 chrysler pacifica engine cradle rusted out unsafe to drive.
Control arm failure due to severe rust problem with the engine cradle.
Yet another 2004 chrysler pacifica with a sub frame cradle assembly that is completely rusting out. The vehicle has been deemed very dangerous unsafe to drive. I have three kids under seven, so I am glad I was able to find the problem before a life-changing catastrophe. Very disappointed in chrysler. Given that chrysler has put such narrow parameters on the recall, this car is not within their guidelines of the recall. This will be the last chrysler purchase ever. I had numerous reliability issues with a jeep cherokee and grand cherokee too. My word will spread to avoid chrysler altogether, anytime and every time cartalk comes up in conversation.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the engine cradle and the rocker panel was completely corroded. The contact also mentioned that the engine could fall at anytime and the vehicle could not be driven. The vehicle was taken to an independent mechanic, who stated that the entire engine cradle and the rocker panel on both the driver and passenger's sides would need to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 114,200.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while at an independent mechanic for unrelated repairs, he was informed that the engine cradle was corroded. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 88,000.
Dealer discovered rusted front sub frame while performing inspection. There is very little other corrosion in that area of the vehicle, so it may be a design flaw. I have seen similar complaints on automotive forums.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that she took the vehicle to the dealer for an oil change when the mechanic informed her that the engine cradle was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,008.
While having my vehicle checked for a power steering leak at an independent mechanic, I received call from mechanic that if there was any way possible that I can come down to the service station because the problem was bigger than the leak. Once there he showed me the serious rust through on sub frame rails and engine cradle with noticeable cracks going upward on sub frame. He stated that the cause to my power steering leak is due to this sub frame being in the condition it is and it's vibration. He suggested that I contact chrysler for a recall because he knows of the same problem on honda's & toyota's that were already recalled. After reading the forums and searching for a recall there is an extended warranty but unfortunately I fall under the state of nj were this state is not eligible for the extended warranty. This is outrageous and a safety recall should be issued right away. With so many complaints I will move forward and start a class action law suit for not issuing a full scale recall to all 2004 pacifica owners in every state. They clearly recognize the danger in their faulty design and manufacturing yet still refuse to issue a safety recall by only providing an extended warranty to some pacifica owners. This is a serious danger to my family and a fatality waiting to happen.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while driving approximately 30 MPH, she noticed a grinding noise. The vehicle was taken to the dealer for diagnosis where the technician was unable to diagnose the failure. The vehicle was later taken for state inspection where the contact was informed that there was corrosion and holes throughout the sub frame. The manufacturer was made aware of the failure and stated that because the contact did not reside in one of the states listed in their extended warranty, they could provide no assistance. The vehicle was not repaired. The approximate failure mileage was 67,000.
I took my wife's car in because there was some shaking in the suspension...the mechanic showed me the holes in the engine cradle and where the cradle was rusting through.
My garage told me that the engine cradle or sub frame has a substantial hole from rusting out.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that upon inspection, the entire sub frame was found to be corroded. The vehicle was taken to a independent mechanic which stated that the sub frame had to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 119,000. The current mileage was 120,000.
Went to go get an alignment mechanic told me the frame is rusted that I need to get it fixed before engine falls out very bad news to hear and they want $2000 to fix I go online to research and there's thousands of complaints chrysler has unsafe cars on the road and no recalls the mechanic told me to complain and they should cover it but they refuse to help now what am I suppose to do.
I took the vehicle to good year for inspection and was informed that the engine cradle was rusted through and it was unsafe to drive.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that while having the oil changed, the contact noticed the sub frame cradle was rusted on both sides. The vehicle was taken to an independent mechanic but the vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 108,000. Updated 12/23/13
During engine warning light inspection at herb chambers chrysler in millbury ma the technician found the front engine cradle should be replaced due to rot. Chrysler was contacted to find out if the extended warranty for 10 years/150,000 on the engine cradle applied to this vehicle and found that it was not.
Our car suffered from a severely rusted front sub frame (engine cradle) that required replacement. We had the sub frame replaced, chrysler refused to help or compensate in any way.
October 31, 2012; the chrysler dealer service department noted the owner that the engine subframe (engine cradle) had rusted through and advised the owner that this could cause a serious damage to the vehicle and possible injury or death due to loss of vehicle control. The vehicle was purchased new at this dealership, registered, serviced, and driven in the chrysler designated "salt belt" state of ohio for its entire service life (still in service, still in ohio, still owned by the original owner). Apparently there was a chrysler customer satisfaction campaign letter in nov. 2010 that went out to vehicle owners in this area for this year-model vehicle, regarding this potential condition. However, this owner was not notified. When this letter was issued, the vehicle would have been inside the 10 year/150,000 mile service window and qualified under the extended chrysler warranty. Fortunately, no catastrophic failure occurred before this condition was corrected. The chrysler dealer made an offer to repair the vehicle for $798, which was accepted and the vehicle made roadworthy once again. Chrysler should reimburse the owner for the repair charges since no notification was ever received by the owner regarding the warranty extension, the risk if not repaired, or the procedures necessary to mitigate the defect.
2004 pacifica has a clicking noise and had it checked out and it is the cradle assembly& rear engine mount is bad. It is rusted and cracked. Also has alot of suspension issues. Engine getting ready to fall out.
The engine cradle or subframe has rusted through on the right side. I was told the condition the subframe is in my vehicle is unsafe to drive.
Adding to previous complaint. I find there is an internal recall granted to only a few. I am over the mileage due to mechanic's failure to diagnose the problem. Took for a second opinion, was told that the car is unsafe and that the corrosion was obviously there for some time. Car is dangerous that engine can fall out at anytime. Did call chrysler and they made no mention of recall letter or bulletins released on this problem. Basically said sol that there is no recall. There are how many pacificas on the roads with drivers unaware that their vehicle is a death trap to themselves and others on the roads. There should be a recall issued immediately.
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