2018 Chrysler Pacifica: screen or infotainment failure

Filed Oct 20, 2026 · TX

Radio screen frozen plus loud sounds from speaker when unlocked

Filed Oct 7, 2026 · Electrical, Steering · FL

The transmission shifts harshly, clunks when shifted into Drive or Reverse, and hesitates before suddenly lurching. Engine RPM rises before the transmission engages, and some describe the resulting jolt as feeling like being hit from behind. The steering wheel locks stiffly during gentle turns to the right, then suddenly releases causing a jolt back to the left at times, all other times it requires a hard pull of the wheel manually to get the steering to release, which also causes a hard jerking to the opposite direction. Battery and stop/start system: Repeated Auxiliary battery replacements which power the stop/start system and warning lights. On 5 occasions the Aux battery has been replaced and within a week the system fails with no diagnostic readings identifying the cause. This leads to harder drains on the main battery. The main battery (purchased from Autozone, has been replaced on warranty because it never makes it past the 2-year mark) occasional starting difficulties, and inconsistent stop/start operation. Dash Screen: The screen freezes or turns blank while operating the vehicle. Complete loss of cabin temperature control. At other times the display will freeze on the Chrysler brand logo and is completely unresponsive to any haptic touch. The software just freezes. Even after complete shutdowns and time outs the display does not reset immediately. It's a coin flip if it's going to work. These problems have been ongoing since I purchased the vehicle in 2019. Dealerships have recognized them and consistently say that until Chrysler is forced to fix this the Dealerships can't do anything about it without charging me repairs/replacement.

Filed Mar 31, 2026 · Electrical · MD

Battery drains between starts and has to be jumped in order to start. Takes several attempts before vehicle will start when jumping after battery dies. Often have to reset dash display or media hub as screens go blank after jumping. Has fairly new batteries. Certified mechanics confirmed parasitic drain. Possbly connected to media hub system.

Filed Apr 21, 2025 · Driver assistance, Electrical · 135,000 miles · TX

The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 135,000.

Filed Jul 16, 2024 · Acceleration, Engine · CA

I had had multiple incidents when the Van would get stuck in a gear or would lose the ability to accelerate. The passenger doors, specifically the right side passenger door would get suck and continuously open because it could not close. The rear view cameras would get stuck and after reverting to D it would stay on the screen for at least 5 min before switching back. The screen would also go blank. The van would also get stuck between gears or would shut off at a stop light.On this particular day I was driving and was starting to slowdown for the light signal. The van suddenly jolted and stopped completely. I tried to turn it on and it would not start. I was very lucky that the car behind me noticed me slowing down and did not hit the van. I tried to turn on the van and the electrical function would turn on but not the engine. Then after continuously trying to start it the gear function would not move. I also want to add that at the time of purchase the van was missing a air duct and I was not made aware of that. I was told by the dealer that it had active recalls but they were not able to fix the recalls because the engine would not start. It had an active recall for the flash software and for the start stop. Dealer tried to tell me it overheated, however this is false, there was no white smoke and no other indications that the van had overheated. I wasn't able to add that the electrical in the vehicle is a problem. The radio and screen would just go blank at times.

Filed Mar 13, 2023 · Electrical · MD

2018 Chrysler Pacifica T, Uconnect infotainment system shuts off and reboots every 2-3 minutes while driving. It is available for inspection upon request. When the Uconnect shuts down driver loses all features connected to the system to include: GPS/Navigation, blue tooth, in-cabin climate controls, and back up camera. This causes the driver to become distracted in order to re-synch phone, dvd player, navigation. Additionally, my wife almost backed over a 6 year old child because the back up camera shut off when backing up from a parking spot. There is an incredible risk of injury/death with this systems failure. The issue has not been reproduced by the manufacturer (FCA), dealer or independent service center. This issue is being addressed by class action lawsuit: Case 2:20-cv-11838-SFC-RSW ECF No. 1 filed 07/07/20 The vehicle was inspected by the state of Maryland. The vehicle is now at the dealership for diagnosis and I have to pay all expenses out-of-pocket. No warning indicators.

Filed Sep 28, 2022 · NJ

The automatic start/stop has consistently been an issue. The car auto stopped while I was at a light in the middle of a busy intersection and caused the entire car to shut off instantly with no warning, the whole car except the radio went black. There was no light on the dashboard until after it shut off and was jump-started. Both aux battery, regular battery and 2 relays have already had to be replaced previously to fix the issue, and it has become and issue for a second time after all those repairs.

Filed May 6, 2022 · PA

Chrysler Infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the Infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the car in parking lots or driveways, and is in violation of the federal safety agency's rear camera laws enacted in 2018. Chrysler has offered $0 assistance. I was charged for a "software reboot" attempt and was told the entire unit needed replaced at a cost of $589.oo + tax at the dealership.

Filed Jan 13, 2021 · Electrical · 32,000 miles · TX

Touch screen is not turning on. I have started my vehicle a few different times hoping will come back on, but no luck. Unable to get to any of the functions including backup came does not come on with is a safety issue in accordance, "the u.s. The federal safety agency announced that it would require all automobiles sold in the united states built beginning in may 2018 to include backup cameras." unable to use any of the climate controls, heated seats or vented seats, radio, uconnect etc.. All features unable to use do to black screen. This vehicle has been to the dealership multiple times with multiple screen swaps and continues to happen. I was told by the dealership humidity causes the screen to go black or not work. I addition, I have notified the dealership when changing out the screen please change all wiring harness. I do not know if this was ever completed or not. There is a short somewhere and without back up cam working it is a major safety issue. I will be driving and the screen will go blank. This has been on going for over a year since 2019

Filed Jan 2, 2021 · Electrical · 41,167 miles · KY

Radio turns off and reboots itself in the middle of music, movie, navigation, etc.

Filed Sep 3, 2020 · Electrical · 25,700 miles · NC

Vehicle was purchased new in march 2019 off the showroom floor from a dealer in morton, il. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the wi-fi issues. Fast forward to july of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to il for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of AC in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central il late at night on thursday, july 23rd, now 600 miles outside the 36k warranty. I brought the vehicle in to pull codes on friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On friday, august 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.

Filed Aug 2, 2019 · Electrical, Visibility · 15,680 miles · NY

While driving on a highway during pouring rain, with wipers on high and head lights on, dash and touch screen went off/black for up to 15 minutes then turned back on again. This occurred three times while driving. I was unable to pull over on the thruway and was unable to assess if my head lights were affected as well. We had been driving about an hour when this occurred. The car had been charged fully before beginning our travels that day.