2014 Dodge Journey: screen or infotainment failure

Filed Nov 30, 2022 · Electrical · OH

My car is showing signs of electrical malfunctioning. My Journey stopped at a traffic light and would not turn back on. It was like the battery had died. When I gave it a jump, the lights would come on but not start. Once the cables were taken off the car would die again. Randomly after letting it rest, the car started and I took it to the shop to get the alternator checked. They kept it for about two days and I was told that the alternator was good. The car also never cut off while they had it. A few days later, While driving the car kept glitching on and off. The screen in the car (radio) would go completely blank. When it came back on it was reset to a default time and radio station. A few days later The Journey would drive fine but only for a short distance. Today my car stopped once again at a stop light. After trying to give it a jump the lights would come on (as long as it was hooked up to another car) but once the cables were off the car would be completely dead. I will be taking it to dodge soon to get a diagnostic test ran. Is there any suggestions or information I should know about before taking it to get tested?

Filed Aug 19, 2015 · 21,000 miles · MS

While driving when slowing down from various speeds the entire radio system will shut down and reboot. The air and all cuts off when this happens. The screen has went black, and fullnof wildncolor and just simple falls when this hapoens the system reboots after a few minutes. Taken to dealership several times with no luck. =/ also is stalling and brake petal is very hard to push when trying to start.

Filed Jul 27, 2015 · 27,000 miles · VA

2014 dodge journey purchased new from dealer, I month later radio panel would go blank for a few seconds and come back on , had taken it to the dealer wea told could not find any issues, at this time it is still happening, also I take my journey in for service every 3500-4000 for service I was told I need 2 new front tires khumo tires at that time I had only 27000 miles he showed how the threads are showing through the rubber , I have not abused driving of my journey service person said to me that looking at the tires he could tell that I do not abuse the driving of this auto I obey all speed limits, if someone wants to go fast on the road I let them go past me , I am a handicapped person , but I am not going to buy 2 new tires, I want the manufacturer replace my tires, I will continue to drive this journey, and if the tires blow, then I will hold everyone responsible of putting money value over a persons safety, please understand that the dealers said it was going to cost over $300 to replace these tires , I have not put 30000 miles on my journey as of this day so I feel there should be a replacement or some kind of a big discount, now for may radio panel that goes blank every so often I do not have the answer and as the service person said the same, so I just hope that I or my wife to not get injured when I'm driving if the tires give out. [xxx] VIN unavailable information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Apr 8, 2015 · Electrical · 400 miles · VA

Our dvd/navigation system randomly powers off and restarts while we are driving. The system has been "updated" and has been completely replaced the dealership but the problem continues to occur. We have had this issue addressed 3 times and our vehicle is in the dealership again right now.

Filed Apr 8, 2015 · Electrical · MO

While driving my car my radio would black out at first I thought I was going crazy then at random points and speeds over the next few weeks my radio screen would go out for a few seconds and turn back on then it turned into the heating controls and now I have had the radio replaced but it still blacks out and now my heat has started turning on by it self I am afraid that my car may gradually start to just turn off.

Filed Jan 8, 2015 · Electrical · 350 miles · VA

Roughly 1 month after purchasing vehicle the radio screen would fade out and turn black. After several visits and updates at the dealership, we involved corporate who instructed the dealership to replace the radio. The vehicle is still having similar issues, but now the entire dash, air/heat, and radio will shut off for a brief second and then the radio will power on. Corporate is still involved and now they are saying they had not replaced the radio, but the touchscreen. Now, we have yet another rental. Our vehicle has begun shocking passengers as they exit. This is not a tiny shock, but a painful jolt that impacts the passengers on a regular basis. The process of getting my new vehicle properly fixed has been a complete nightmare. I have been a dodge customer for years, purchasing several vehicles, but never again. The lack of customer service is a joke and I am concerned for the safety of my family while driving this vehicle!

Filed Aug 13, 2014 · Electrical · 1,000 miles · AR

Upon starting the vehicle the radio and climate control screen freezing not allowing any use. After a period of time it starts working. Can not adjust air hot or cold and can not change radio stations. At dealer on 8/13/14 and advised no updates for system.