2013 Ford C-Max: complete transmission failure

Filed Aug 3, 2022 · Electrical, Transmission · WA

This Vehicle has given us numerous numerous issues and left us stranded it has been a safety issue for my family we recently had to have law enforcement involved to try to save us from where we got stranded due to the unreliability of this vehicle and after already having a transmission replacement and having the car right now in the shop for approaching one month and they still cannot find the issue There has been one problem after another forward keeps giving me the run around when I contact them directly and the dealership Is just giving me extremely generic responses and telling me that their staff is not available this week and that they have many other customers to have to worry about and that I basically can go rent a car if I have a problem with not having a vehicle, I do not want to continue to have to risk my life or the life of my wife or children because of the lack of ownership from the dealership and the manufacturer in this situation I keep losing out and being told to just wait and wait, please help! There is a current safety recall also, butbi feel like this entire vehicle is a safety concern at this point for my family and myself.

Filed Jul 6, 2020 · Transmission · 115,000 miles · VA

The vehicle started making a rhythmic noise that accelerated with and increase in speed. There was also a noticeable vibration in the steering above 45 MPH. An independent mechanic replaced a bearing that did not fix the issue. I was then informed the transmission need replaced. The vehicle is not safe to drive. There are dozens of cases of transmission failures on 2013 c-max vehicles. Ford needs to fix these transmissions with known issues.

Filed Apr 23, 2019 · Transmission · 109,000 miles · NC

Transmission failure and no parts available. I heard what I thought was another wheel bearing noise which happened a month ago and was repaired. This time it turned out to be transmission is bad. Still owe 4100.00 to ford on 6 year loan. Car purchases 3/2014 new. They can't fix it due to no parts available as noted on this repair bill. (quoted 8100.00 if they could get the parts)

Filed Jan 8, 2019 · Transmission · 99 miles · AZ

Transmission failed at 99k. Ford sent a letter a few months before I purchased car from owner. I was never notified of problem fix is $8100.00 car isn't worth that. Car was maintained perfectly by both owners.

Filed Apr 12, 2018 · Transmission · 111,000 miles · CT

Tl* the contact owns a 2013 ford c-max. While driving various speeds, the vehicle made a loud grinding noise from the transmission. There were no warning indicators illuminated before the failure. The vehicle was taken to the dealer (mitchell selig ford, 801 bloomfield ave, windsor, ct 06095) and the noise was unable to be duplicated. The dealer diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle was not under warranty. The failure mileage was 111,000.

Filed Dec 26, 2017 · Transmission · 45,000 miles · UT

Transmission went out 2200 miles away from home twice about one year apart. Both times the transmission began to make terrible noise both idling and on the road. The two dealers, one in nashua, new hampshire and tne other in greenville, south carolina, checked the transmission oil for metal particles which were found in abundance both times. I looked at the opened transmission where I observed the very large roller bearings and race full of pits and gulls obviously from poor quality metal parts since the transmission is sealed.

Filed Dec 26, 2017 · Transmission · 70,000 miles · UT

Transmission went out 2200 miles away from home twice about one year apart. Both times the transmission began to make terrible noise both idling and on the road. The two dealers, one in nashua, new hampshire and tne other in greenville, south carolina, checked the transmission oil for metal particles which were found in abundance both times. I looked at the opened transmission where I observed the very large roller bearings and race full of pits and gulls obviously from poor quality metal parts since the transmission is sealed.

Filed Oct 24, 2017 · Transmission · 55,000 miles · CA

Tl* the contact owns a 2013 ford c-max. The contact heard an abnormal grinding noise in the gears of the vehicle. The contact informed sonora ford (13254 mono way, sonora, ca 95370; 209‑532‑5593), but the cause of the failure could not be identified. The contact was informed that there was no failure. While driving approximately 60 MPH, the vehicle suddenly stalled. The contact was able to coast the vehicle to the shoulder of the bridge. The contact attempted to restart the vehicle, but it failed to start. The vehicle was towed to veracom ford (790 san mateo drive, san mateo, ca 94401; 650‑340‑7199) where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened case number: 13370483. The contact was advised to file a complaint with the federal safety agency. The approximate failure mileage was 55,000.

Filed Apr 6, 2017 · Transmission · 47,000 miles · NJ

Car stopped working while in motion on busy street due to spontaneous transmission failure. This failure is the subject of at least three ford tsb's. I had not received any notifications from ford regarding these problems.