2020 Ford F-250 SD: fuel pump failure

Filed Nov 6, 2026 · Fuel system, Steering · 50,000 miles · IN

The contact owns a 2020 Ford F-250 SD. The contact stated that while driving 30 MPH, the steering wheel failed to turn in the intended direction. The contact stated that while attempting to make a left turn, the vehicle continued driving straight with an abnormal sound coming from the vehicle. The vehicle was parked. The contact inspected the vehicle and became aware that the steering shaft and bearing had detached. The vehicle was towed to the residence. The vehicle was later towed to the dealer where it was diagnosed with steering shaft failure. The contact was notified of the failure inside the steering column. The contact was informed that the steering shaft had detached. The dealer confirmed that the detached bearings were part of the steering column. The contact was informed that the repairs of the bearing inside the steering column were not covered under a recall for the steering shaft. The steering column was repaired. The contact stated that later, while driving, the low-pressure fuel pump warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed high pressure fuel pump. The contact was informed that because there was no evidence of metal fragments, the repair was not covered under a recall. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Filed Sep 2, 2026 · Fuel system · 134,000 miles · TX

The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle experienced a no-start condition and was towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. However, the contact was informed that the repair was not covered under the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); because there were not enough metal shavings found in the fuel system. The check engine warning light was illuminated. The contact used a vehicle scanner to retrieve DTC: P2291. The contact notified the manufacturer of the failure and was referred to the dealer for assistance. The failure mileage was approximately 134,000.

Filed Aug 27, 2026 · Fuel system · NY

I was traveling down the highway at approximately 55mph when truck suddenly lost power. I was able to pull over and had the vehicle towed as truck would not start. It was later determined that the cp4 high pressure fuel pump grenaded causing complete fuel system replacement costing over $11,000 in repairs. Shards of aluminium was sent throughout the fuel system.

Filed Aug 24, 2026 · Steering, Transmission · TX

Subject: Request for Review of Recall Remedy Effectiveness – Ford Recall 24S78 / the federal safety agency Recall 24V‑957 Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke VIN: [XXX] To Whom It May Concern: I am submitting this letter to document a significant safety event involving my 2020 Ford F-250 Super Duty and to request that the federal safety agency consider whether the current recall remedy associated with Ford Recall 24S78 / the federal safety agency Recall 24V‑957 adequately addresses vehicles that are already exhibiting symptoms of CP4 fuel pump deterioration. I am not submitting this complaint to seek financial compensation. My purpose is to provide information that may assist the federal safety agency in evaluating whether the existing remedy sufficiently protects motorists from the safety risks associated with CP4 pump failure. Background My vehicle's VIN has been confirmed as included in the affected population covered by the CP4 fuel pump recall. Prior to the ultimate failure, the vehicle exhibited symptoms that, in hindsight, may have been indicators of fuel-system deterioration. In February 2026, I documented concerns regarding abnormal starting behavior and specifically questioned whether either vehicle battery was failing. No battery issue was identified. Believing the issue might be battery related, I replaced both batteries at my own expense. The starting concern continued. On [XXX], while covered under a Ford Extended Service Plan, Fuel Injector #4 failed and was replaced under warranty. During the same service visit, the recall software update was performed. Despite the recall remedy being completed, the vehicle subsequently suffered a catastrophic CP4 pump failure in August 2026. Safety Event The failure occurred while traveling between Utopia, Texas and Tarpley, Texas on a rural roadway with sharp curves, steep terrain, significant drop-offs, and little or no roadway shoulder. The vehicle experienced a sudden loss of propulsion. Fortunately, I had just exited a curve and was able to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Filed Aug 11, 2026 · Engine, Fuel system · 103,000 miles · TX

The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle was repaired under the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, while driving 40 MPH approximately two months later, the vehicle was running rough and stalled. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer, where it was diagnosed with a high-pressure fuel pump failure, causing the fuel system to become contaminated. The dealer determined that the fuel system needed to be replaced. The dealer submitted a diagnostic report to the manufacturer. The contact notified the manufacturer of the failure, and a case was filed. The vehicle was not repaired and was pending the manufacturer's decision regarding the coverage of the repair. The failure mileage was approximately 103,000.

Filed Mar 28, 2026 · Fuel system · NH

02/04/2026 69k miles. I brought my vehicle in because I got a check engine light on the dash and had loss of power. Was informed that my fuel pump had failed and sent metal shards through the whole fuel system. The damage was covered by the recall, which also included reprogramming of the tcm and pcm. Was then told that the reflash of those systems was a failure, and that the Ford Motor Company was working on a remedy. My dealership has since completed a full fuel system replacement, and there still isn't a fix for the programming issue. This is a revenue generating vehicle, and the only one, for my small business. I lost many clients due to inability to perform the work I was contracted to do. My dealership did offer me a loaner vehicle, but it's not one that can perform the work that my truck was able to do, and was told not to use the vehicle for any commercial work or towing, as thats not allowed. Ive reached out to customer relations to get updates, and have had no help from them, save for telling me they're working on it, and will hope to have a remedy soon.

Filed Mar 5, 2026 · Fuel system · 164,000 miles · CA

The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, while attempting to schedule an appointment, the contact was informed that the recall repair had been placed on hold. The contact stated that recently, while driving approximately 60 MPH, the vehicle started to lose motive power. The contact stated that the vehicle stalled and was towed to the same local dealer. There was no warning light illuminated. The vehicle was diagnosed, and it was determined that the high-pressure fuel pump had failed, and the pump and the diesel fuel system needed to be replaced. The contact was provided and estimate for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 164,000.

Filed Mar 2, 2026 · Driver assistance, Fuel system · 95,000 miles · SC

The contact owns a 2020 Ford F-250. The contact received notifications of the federal safety agency Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V686000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated and lost power. The vehicle was coasted to the side of the road, turned off, restarted, and the vehicle regained power and drove as intended. The message "Power Reduced” was displayed. The failure occurred approximately every 5 miles driven. The vehicle was taken to the dealer and was diagnosed with low fuel pressure, and it was determined that the fuel pump had failed and needed to be replaced. The vehicle had not been repaired because parts were not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 95,000.

Filed Feb 11, 2026 · Fuel system · GA

the federal safety agency Complaint Text (Copy/Paste) Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke Recall: 24S78 – Powertrain Control Module (PCM) Software Update Complaint: Ford has issued Recall 24S78 for the high-pressure fuel pump defect on my 2020 F-250, but the company has not provided an actual remedy. The recall shows as open on my VIN, and Ford’s documentation says a PCM software update is the fix, but Ford released the software and then pulled it back within a week. My dealership confirmed Ford removed the remedy from their system, so they cannot perform the recall at all. This leaves my truck exposed to a known safety defect with no available repair. The high-pressure fuel pump failure this recall addresses can cause sudden loss of power, engine stall, or complete shutdown while driving. Until a working remedy is released, I’m driving a truck that Ford has admitted has a serious safety defect, but they have not provided any fix or timeline. I am requesting the federal safety agency investigate why the remedy was withdrawn, why no replacement remedy has been provided, and why Ford is leaving owners with a known safety risk for an extended period. This is an expensive vehicle, and the defect can cause catastrophic engine damage and create a hazardous situation on the road. Owners deserve an effective recall remedy that is actually available. Not exactly sure when the recall was first brought to light but I do know it has been months now.

Filed Feb 11, 2026 · Fuel system · FL

My cp4 fuel pump failed on my 2020 ford f250 and died while towing my 7000lb trailer for my business and had to get towed to shop to find out the entire fuel system needs replaced and ford dealer has it and says because recall 24s78 for my vehicle is on pause that there is nothing they can do about it and I’m stuck without my truck which I need for my business and believe ford is responsible to replace the fuel system with no charge to me when the cp4 pump is such a common failure in my trucks!

Filed Feb 3, 2026 · Fuel system · WY

Bosch high pressure fuel pump failure at 76K miles. Resulted in being stranded out of state. Dealer could not repair the fuel pump after having the vehicle for over 1 month. Dealer stated fuel pump under warranty. Dealer claimed contaminated fuel was the cause but could not prove it. Warranty denied.

Filed Dec 30, 2025 · Fuel system · 120,000 miles · LA

The contact owns a 2020 Ford F-250 SD. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The contact stated that the vehicle failed to restart, and a Police Officer assisted the contact in moving the vehicle to the shoulder of the road. The contact stated that the failure occurred while driving on a busy highway, which could have caused someone to be seriously injured. The contact stated that the incident was significantly scary, and the Police Officer arrived after 21 minutes. The contact stated that there were no warning lights illuminated prior to the failure. The contact stated that the check engine warning light illuminated after the failure occurred. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump had failed, causing metal intrusion in the entire fuel system. The contact was informed that the fuel system needed to be replaced. The contact had received a recall notification of the federal safety agency Campaign Number: 24V957000 (Fuel system, Diesel), which the contact related to the failure; however the recall remedy parts were not available. The contact stated that the dealer had charged a fee for the repair even though the VIN was included in the recall. The vehicle was being repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 120,000.