2020 Ford F-250 SD: backup camera failure

5 of the 272 complaints about the 2020 Ford F-250 SD describe backup camera failure.

owner complaints: 5
of this car's complaints: 2%
recalls: 0

Is there a fix? 67 service bulletins cover this area of the car. See below

Backup camera failure by model year

2025
2
2024
3
2023
1
2022
5
2021
9
2020
5
2019
19
2018
7
2017
12
2016
9
2015
8

What owners say

Filed Nov 25, 2025 · Electrical, Visibility · NY

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

Filed Sep 23, 2025 · Electrical · TX

Sync Infotainment system freezes and has the same symptoms as listed in the recall that was issued in May of 2025. The screen will occasionally freeze when powering up or even driving, resulting in loss of use of navigation. Infotainment screen will also occasionally freeze when in reverse not showing accurate information from the back up camera.

Filed Jan 3, 2025 · Driver assistance · 62,000 miles · PA

The contact owns a 2020 Ford F-250. The contact stated while reversing, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 22V644000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 62,000.

Filed Nov 15, 2024 · Driver assistance · 46,000 miles · CA

The contact owns a 2020 Ford F-250. The contact stated that while reversing, the rearview camera image was distorted on some occasions, and on other occasions, a message advising that the rearview camera was inoperable and to contact the dealer was displayed on the infotainment system screen. The contact stated that the failure had progressively become permanent. The vehicle was taken to the dealer, where an unknown repair was performed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.

Filed Dec 21, 2023 · Driver assistance · WI

The contact owns a 2020 Ford F-250. The contact stated that while reversing, he became aware that the rearview camera displayed a blurred image, severely compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was unknown.