2013 Ford Flex: fuel pump failure

Filed Oct 30, 2023 · Fuel system · 158,000 miles · WA

The contact owns a 2013 Ford Flex. The contact stated that while her daughter was driving at an undisclosed speed; after coming to a complete stop, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle rolled backwards unintendedly. After depressing the accelerator pedal, the vehicle responded as designed and was safely driven to the destination. The vehicle was taken to an independent mechanic and was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and advised the contact to report the failure to the federal safety agency Hotline. The failure mileage was approximately 158,000.

Filed Jun 26, 2023 · Fuel system · 77,000 miles · FL

The contact owns a 2013 Ford Flex. The contact stated that the vehicle performed as designed; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 16V621000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.

Filed Feb 14, 2020 · Fuel system · 36,000 miles · NY

Third time having the fuel pump replaced . Pump fails every 20-30k miles. Car will stop running while driving on roadways, unable to restart vehicle. Had to pull over to side of road and wait for tow. 1st time 36,000 miles 2nd 53,000, 3rd 90,000. All repairs were performed by ford service center

Filed Oct 8, 2019 · Fuel system, Seat belts · 70,000 miles · WY

Ford has already recalled the fuel pump regulator module on certain vehicles and mine was not included. Fuel pump regulator module left mr and disabled chile stranded on highway. No help from ford. Passenger door sensor out, lights won't go off inside cab until you reach 10 MPH. Impossible to see to back up at night or to see out of vehicle to drive. Driver seat wont move forward or backward impossible to get it to move. 2nd row driver side seatbelt broken ford wont repair.

Filed Jul 17, 2019 · Fuel system · 75,000 miles · NY

There was a recall on the fuel pump for my model year but not my VIN. I had the same stalling issue. It wad stationary when it happened, the final time, was in a parking lot and just wouldnt start.

Filed Jun 26, 2019 · Fuel system · 90,000 miles · VA

Fuel pump failure at 90,000 miles. Exact issue was recalled on some models in the same year, just not my VIN. Pump is in high demand, prices are thus higher than usual and also unavailable thru anyone but ford directly. My car was, thankfully, in the driveway when failure occurred and was towed to local shop.

Filed Apr 28, 2019 · Fuel system · 64,000 miles · IN

While on the highway my car just shut down. 70 mile a hour traffic and it just dies. I get it off the road and have it towedvto a mechanic who tells me that it is the fuel relay sensor. We replace that and the car runs fine for about 4 weeks. While on the highway headed to take my kids to schoo it just dies in the middle of traffic. Once again I call for a tow truck and take it to the mechanics and once again he puts a new fuel pump relay sensor on. A gain it worked fine for about 4 weeks and quit again. Ford told me that my car had a recall on the fuel pump and that it was probaly acting up again. I asked if I could bring it in to be fixed and they quoted me some outrageous price. They said the recall had already been fixed on my car. Well if it had been fixed then I wouldnt be put in these dangerous situation s and afraid to drive my car for fear of getting rammed by a semi when my fuel pump just out of the blue decides to shut down . Please reopen the recall on these vehicles before someone gets killed.

Filed Mar 20, 2019 · Electrical, Engine · 87,853 miles · NC

Failure of engine to start/run due to a faulty fuel pump control module. Current ford safety recall #16s31 (the federal safety agency #16v621) is limited only to ford/lincoln vehicles equipped with the ecoboost turbocharged engine. The faulty component on my normally aspirated engine, fuel pump control module #aa8z-9d370-b, is the same component being replaced on vehicles affected by the #16v621 the federal safety agency safety recall. To avoid engines shutting off at speed or not starting, it appears that the recall will need to be expanded to include normally aspirated engines as well. We were fortunate because our vehicle failed sitting in our driveway, not at 75 MPH on the highway. My wife's concern is what would have happened to her and our four grandchildren if this failure had taken place on the interstate in busy traffic at 75 MPH. Why is the same component that is failing on ecoboost turbocharged engines being covered by ford safety recall #16s31 not being recalled on similar vehicles equipped normally aspirated engines using the identical component? Failure of the component has the same effect of an engine that cuts off at speed or will not start. Your attention to this matter is greatly appreciated. The safety of the owners of these popular ford/lincoln family vehicles is at stake.

Filed Feb 27, 2019 · Fuel system · 60,000 miles · RI

Car would not start. Towed to garage. Fuel pump driver and fuel pump bad and melted.

Filed Feb 23, 2019 · Fuel system · 64 miles · VA

My 2013 ford flex was repaired at malloy ford in charlottesville, va. The car was parked and failed to start, so I had it towed to the local ford dealership. The repairs consisted of replacing the fuel pump drive module and the fuel pump. My ford flex has 69k miles and is out of warranty. I had the vehicle towed to the local ford dealership. The dealer informed me that the repairs were not covered by any recall notices. According to the federal safety agency website, these repairs should be covered by ford motor company. Both of these items ' the fuel pump module and pump ' are listed as: 1) fuel pump malfunction, the federal safety agency campaign number: 16v621000 manufacturer ford motor company components fuel system, gasoline. Ford's number for this recall is 16s31. 2) fuel delivery module may crack and leak the federal safety agency campaign number: 15v812000 components fuel system, gasoline ford's number for this recall is 13s04-s1. The first part of my complaint is that ford does not recognize either of these two recalls on its own website, or in the automated phone dial-in system that I used to reach customer service; I.e., when I input the ford recall numbers of 16s31 or 13s04-s1, the message I received was that no such recall existed! The second part of my complaint is that when I spoke with the supervisor the response was that my vehicle was manufactured at a site that did not have the problems covered by the recall. I pointed out that the manufacturing site had nothing to do with this; rather the parts that failed where indeed the parts in the recall messages. Supervisor recommended that I file a complaint and provided me a case number. So I am writing to make this a formal complaint. The bill was $1078.

Filed Oct 27, 2018 · Engine, Fuel system · 84,000 miles · KY

Car just dies in the middle of driving and the steering systemlocks up. There has been a known recall for a fuel control module on ford flex, there is also known fuel pump problems with ford makes and models. I have lost power twice. Had at the mechanic last month. Could not get it to die for an entire week in the shop. Now it is dead in a parking lot again.

Filed Sep 20, 2018 · Fuel system · 66,000 miles · VA

Fuel control module failed leading to vehicle failing to start. Engine would crank/turn over but no fuel delivered. Dealer diagnosed after vehicle was towed for service. Fuel pump determined to be good after bypassing fuel control module. Vehicle was stationary at time of failure.