2010 Ford Fusion Hybrid: steering wheel locks up

Filed Jan 14, 2025 · Steering · 99,000 miles · MA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 99,000.

Filed Aug 13, 2019 · Brakes · 100,000 miles · MI

Tl* the contact owns a 2010 ford fusion hybrid. While driving 30 MPH, the brakes and steering seized. The contact had to pump the brake pedal four times before coming to a complete stop. The contact veered to the shoulder of the road and turned off the vehicle. When the vehicle was restarted, the vehicle resumed normal operation; however, the failure recurred 20 to 30 minutes later. The vehicle was towed to an independent mechanic where it was diagnosed that the ABS failed and needed to be replaced. The contact referenced technical service bulletin: 10b13 (brake system update) as a possible cause of the failure. The vehicle was not repaired. Huntington ford (2890 s rochester rd, rochester hills, mi 48307, (248) 852-0400) was contacted to schedule a second diagnostic test. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 100,000.

Filed Feb 21, 2019 · Steering · 83,656 miles · MA

Tl* the contact owns a 2010 ford fusion hybrid. While driving at low speeds, the steering wheel seized and the service power steering and service advancetrac warning indicators illuminated. The vehicle was towed to sunnyside motor co. Inc. (944 main st, holden, ma 01520, (508) 829-4333) where the battery was replaced. The failure recurred after the repair while driving 65 MPH. The vehicle was then taken back to the same dealer where the contact was informed that the low tire pressure placed the power steering in safe mode. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 83,656.

Filed Jun 15, 2018 · Steering · 50,000 miles · MO

Tl* the contact owns a 2010 ford fusion hybrid. When the vehicle was started, the power steering assist indicator illuminated and the steering wheel seized. The contact called joe machens ford lincoln at 573‑445‑4411 (located at 1911 w worley street, columbia, mo 65203) and was informed that there was no recall. The manufacturer was made aware of the failure and also stated that there was no recall. The failure was not diagnosed or repaired. The failure mileage was approximately 50,000.

Filed Apr 30, 2018 · Steering · 108,000 miles · FL

Tl* the contact owns a 2010 ford fusion hybrid. While driving 15 MPH and approaching a stop light, the contact depressed the brake pedal. In the process, the steering wheel seized, the vehicle stalled, and the power steering warning indicator illuminated. The vehicle was towed to plantation ford (707 north state road 7, plantation, fl 33317, (954) 908-6613) where it was awaiting diagnostic testing and repairs. The contact also called the manufacturer and was informed that the power steering failure was common, but a recall had not been issued. The VIN was not available. The failure mileage was 108,000.

Filed Mar 2, 2017 · Steering · 110,000 miles · WI

Tl* the contact owns a 2010 ford fusion hybrid. While driving 55 MPH, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

Filed Oct 27, 2016 · Steering · 124,000 miles · TX · crash

On 10/13/16 while driving the steering wheel locked, power steering assist fault appeared on the dash and I ran into a telephone pole. My passenger and myself were injured and the car is totaled.

Filed Sep 8, 2016 · Steering · 109,910 miles · CA

My daughter was driving the vehicle in los angeles on a one-way street in the hills and heard a loud noise right before the steering wheel locked on her. The 'service power steering now" red light came on but the steering wheel would not move. The car was towed into galpin ford. Galpin quoted $2200.00 to repair and suggested that I call ford customer service. A couple of calls into ford yielded two apologies and said that the car is not part of the major recall and therefore not under warranty. This year and model has the worst number of complaints for steering wheel

Filed May 14, 2014 · Steering · 70,000 miles · OK

I am out of town, and yesterday I was driving the main strip in branson and out of nowhere a light on my dash appeared saying "service power steering" and "service auto trac" I thought "that's weird" so I drove 1 1/2 miles to the very next gas station, pulled in and turned off car and googled power steering problems with ford fusion hybrid,to my dismay, I did not find anything on the ford site that I could do, so I turned on the car and decided to deal with it in the morning after all it was 10pm and no where would be open. I pulled forward out of the gas station and tried to turn and then car dash prompt said "service power steering immediately" and the steering wheel locked up tight and was unmovable. I was going around 5mph when steering locked up and pulling into traffic. I stopped and called a tow truck and sent it to a ford dealership in branson where I was at the time. Mechanic said I need a new "steering gear" I was thankful for the warning but it wasn't much on one considering it was less then 2 miles later that it was completely locked up and "service power steering immediately" light came on, thank god for a close gas station and no traffic when I pulled out and it locked up on me. But after researching this is a known problem and some people were going a whole lot faster then I was when this happened to them. This has been my only complaint with this car, but in my opinion it's pretty major. When the car that has no way to add power steering fluid and it fails and you are driving across states with your family of 5 and no warnings till the very last second and then completely locks up on you, it's very dangerous. What if I would have waited till I got to the hotel to check the car, something needs to be done to fix this problem, none of my other cars have ever done anything like this, I had no way of knowing and no way to prevent it from happening.