The contact owns a 2015 Ford Mustang. The contact recently purchased the vehicle. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). The vehicle was taken to the dealer, who refused to inspect the door latch codes. The contact was informed that it appeared that the recall repair was started; however, it was not completed. The dealer stated that since the remedy was not completed, it could not be finished. The manufacturer was made aware of the issue and informed the contact to request the dealer to inspect and verify if the remedy had been completed. The dealer refused and stated that the software did not allow the dealer to inspect the vehicle. The failure mileage was 78,955.
2015 Ford Mustang locks problems
21 complaints (5% of all complaints for this car). Typical mileage when it fails: 78,955.
- owner complaints
- 21
- of this car's complaints
- 5%
- typical mileage
- 78,955
- crashes
- 0
- recalls
- 2
Which part fails
- Doors: latch8
- Trunk lid: latch1
At what mileage
Complaints by mileage at the time of the problem.
Ford Mustang locks problems in other years
Specific symptoms reported on the 2015 Ford Mustang locks
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16S30.
Recall number 16V643000 · Recall details
Related investigations
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V‑177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V‑246, 16V‑643 and 17V‑210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V‑177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V‑177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V‑177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under the federal safety agency TSB No. 10190990, a copy of which is available in this investigative file available at June 8, 2020, Ford submitted Safety Recall 20V‑331 (Ford 20S30) addressing vehicles previously remedied under the federal safety agency Recalls 15V‑246, 16V‑643 and 17V‑210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
RQ19005
Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V‑643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.the federal safety agency.dot.gov/owners/Searchreference under the identification (ODI) numbers found in the attached list.
PE16001
What 2015 Ford Mustang owners say
Most recent owner complaints, unedited.
The contact owns a 2015 Ford Mustang. The contact stated while driving approximately 35 MPH, the passenger’s side door erroneously unlatched and became partially unsecured. The cause of the failure was not yet determined. The local dealer was not contacted. Additionally, the contact stated that the passenger’s side door would not remain securely locked. The manufacturer was notified of the failure. The failure mileage was 85,000.
The doors on both passenger and drivers side keep unlatching while driving. it happens quite often, 4 times this week on one 200 miles trip. I took it to the dealer who said the locking mechanisms were faulty. The dealer replaced both of them $1200.00. My question is: there was a recall on this problem involving several years including 2015. But my car was not included even though it obviously has the same problem. Is there anything that can be done to cover an obvious safety hazard?
The passenger and driver door open (ajar) occasionally at freeway speeds. It has happened 6-7 times since February.
The contact owns a 2015 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) and 20V331000 (Latches/Locks/Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that the passenger’s side door ajar warning light was illuminated while the door was securely closed. Additionally, the back over protection camera occasionally went black; however, the camera regained proper function after a message appeared on the instrument cluster. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Back in 2019 I took my car to Legacy Ford in McDonough Georgia to get the recall issue for my door fixed. Someone told my husband that it was fixed. I'm riding in my jobs parking lot and the door fly's open. The door will not close. When I called Legacy the guy was not concerned and told me that the recall issue was not fixed. He told me that I could bring my car in on Monday. I have to work and need the issue resolved. I will be contacting an attorney on this.
Driving in town when the front passenger window began to continually drop about half inch and close again. When I got onto the highway the front passenger door unlatched and the 'door open' alert displayed. This happened several times during one driving trip. I stop and reclose the door and take off again. This has happened several times during different driving trips. In the meantime the window continues to go up and down. That tells me that the door in not latching properly. My VIN number does not appear to be included in the 20V331000 2015 ford mustang recall dated 2020-06-07 as I have not received a recall letter from ford.
The contact owns a 2015 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated while driving 80 MPH, the front driver’s and passenger’s side doors opened inadvertently. The contact slowed down the vehicle and was able to close the front driver’s side door. The driver then pulled over and closed the front passenger’s side door. The contact stated that the failure recurred several times. The vehicle was taken to the dealer for the recall repair however after the dealer inspected the latch date codes, the dealer informed the contact that the manufacturer did not approve the recall repair. The manufacturer was made aware of the failure but informed the contact that the latch date codes were deemed safe in their system and no further action was required. The failure mileage was approximately 45,800.
The contact owns a 2015 Ford Mustang. The contact stated while driving at various speeds, the passenger’s side door opened inadvertently. The dealer was not contacted or informed of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 130,000.
Door latches become undone as I drive causing the doors to open. This happens often and happened when I first bought the vehicle in 2017
Questions about the 2015 Ford Mustang locks
Does the 2015 Ford Mustang have locks problems?
Owners have filed 21 complaints about the locks of the 2015 Ford Mustang, 5% of all its complaints.
At what mileage do 2015 Ford Mustang locks problems start?
The typical (median) mileage in owner complaints is 78,955 miles.
Was there a recall on the 2015 Ford Mustang locks?
Yes, 2 recalls: 20V331000, 16V643000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Mustang have the most locks problems?
The Ford Mustang model years with the most locks complaints are 2017 (29 complaints), 2016 (27 complaints) and 2015 (21 complaints).
Other 2015 Ford Mustang problems
Electrical 68Brakes 51Engine 51Driver assistance 50Body 45Lights 42Transmission 42Fuel system 32Airbags 23Steering 18Wheels 16Acceleration 15Visibility 15Seat belts 10Seats 10Suspension 9Tires 2
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