Upon starting my Jeep on the coldest day of the year back in January when I pressed the brake pedal to start it there was a loud and it reminded me, there was a recall out for the break booster pop and the pedal went all the way to the floor. It was fifteen below zero out.So I thought that it blew a brake line. I checked the lines going to all four.Wheels and could not find any fluid. I could not figure out where all the fluid went. I refilled the reservoir with two full cans of brake fluid. Tried pumping the pedal and again it went to the floor. Got out and inspected all lines and the reservoir itself.... Still could not find a leak. I googled the problem and saw a recall for the brake booster. Said it was installed incorrectly and water could enter the booster and master cylinder and freeze if cold outside and cause a serious accident causing serious injury or death. I inspected the system and water had entered the booster and master cylinder and froze. It ruined the master cylinder. I asked the dealership if they would pick up the vehicle and repair it. First they said yes then no they don't pick vehicles up. They ordered only a little shield to fix the booster per the recall but said that's all they would do. Why would I pay $200 out of my pocket to have the vehicle taken to them.Only to have them put a shield on the booster. I still would have no brakes. That is ridiculous. This is supposed to be a major safety issue.And it is! If I had been driving when I pressed on the brake pedal and it went to the floor I could have been killed or other innocent people could have been killed. You the federal safety agency 's answer said Chrysler is contractually. Obligated to not only pick up my vehicle but to repair any and all components of the brake system to return the vehicle to previous safety operation at no charge to me. You also said that I should be given a loaner vehicle to use while mine is repaired. Dealership is refusing. I could be dead and so could other innocent people
2012 Jeep Grand Cherokee: brake failure
31 of the 1,645 complaints about the 2012 Jeep Grand Cherokee describe brake failure.
- owner complaints
- 31
- of this car's complaints
- 2%
- typical mileage
- 50,000
- recalls
- 3
Brake failure by model year
What owners say
The vehicle is a 2012 Jeep Grand Cherokee with open safety recalls T59 and V62. The brake warning light is currently illuminated, and based on the symptoms I believe the brake booster may be failing. The braking system is available for inspection upon request. The safety concern is that the vehicle may have reduced braking assist or impaired braking performance while being driven. This creates a risk of increased stopping distance, loss of braking confidence, or inability to stop safely in traffic. I contacted the FCA/Stellantis-recommended Jeep dealership in Lapeer, Michigan multiple times this week to schedule recall-related service. I was repeatedly transferred to service voicemail and did not receive return calls. When I called back and asked to speak with someone else, I reached the service manager. I explained that the vehicle has an illuminated brake warning light and that I suspect the brake booster may be failing. The service manager focused on where I lived, why I was not using a closer dealer, and mentioned that the vehicle is 14 years old, rather than clearly arranging recall service or addressing the brake safety concern. The problem has not yet been inspected or confirmed by a dealer because I have been unable to obtain timely service despite repeated attempts. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or others. The warning lamp currently present is the brake warning light. The exact first date the warning light appeared was within the last 2 weeks.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving on or off a ramp, the power steering and brakes failed to respond. The vehicle then stalled. The contact was able to restart the vehicle. The failure had occurred approximately 4 times. The vehicle was taken to the dealer who completed a fuel pump relay recall however the failure persisted. The contact took the vehicle to another dealer who was unable to find the cause of the failure thereafter was not found. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 85,000.
I was driving my jeep on the highway at 55 MPH and traffic slowed down. I went to brake to slow down and my vehicle didn't slow. It felt as if my brake pedal went all the way to the floor and I attempted to move into the other lane, but my jeep hit the car in front of me and suffered $9,000 worth of damage. I also was injured requiring surgery on my foot that was on the brake pedal. *dt *dt consumer stated car is repaired.*jb *dt consumer stated I have the invoice, however from my understanding they did not do anything with the brakes. I still feel there was/is an issue with them. I can forward the invoice if needed, but it does not mention the brakes. I did ask the shop and my insurance to have the brakes checked. My father in law picked up the car for me and said that the shop told him the brakes were fine. Consumer did not have issues before with brake system.*jb parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*jb *dt
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 40 MPH down an incline, the vehicle stalled without warning and there was a complete loss of braking ability. The contact managed to stop the vehicle. Hanlees chrysler dodge jeep ram of napa (333 soscol avenue, napa, california 94559, (707) 690-9600) was made aware of the failure and replaced the wiring harness and external fuel pump relay. The contact stated that the failure recurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. *tt consumer stated engine quit and loss of power steering and power brakes. Updated 11/26/18
While braking to take a right turn (braking from ~40mph to 15mph) power steering was lost. Fought the car around the turn, then pressed the accelerator, nothing happened. Looked at the tachometer and it shows 0rpm, tried to brake further and now have no brakes. Coast to a stop. No warning lights showed. All electronics were functioning normally. Placed car in park then started as normal. Model year is 2012z has 130000 miles. This has never happened before. No indication whatsoever of any problem previously
Brakes failed while driving at highway speed. Vehicle had 93,260 miles on it when the failure occurred. The jeep dealer replaced the brake booster, and the problem was repaired. The brake booster itself had been replaced in a recall in 2014.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 6 MPH, the brakes failed to work without warning. The vehicle was taken to the local dealer (brunswick auto mart located at 3031 center rd, brunswick, oh 44212; (877) 815-7437) where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 32,300. Updated 08/23/17*lj
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 50 MPH, the brakes failed when the brake pedal was depressed. The braking distance was extended. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed. The brake booster was replaced and the failure was remedied. In april of 2014, per the federal safety agency campaign number: 14v154000(service brakes), a water diverted shield was installed that should have prevented the failure from occurring. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 117,000.
Tl* the contact owns a 2012 jeep grand cherokee. While driving at various speeds, the brakes failed. The failure recurred numerous times. The vehicle was taken to the dealer four times, but was not diagnosed nor repaired. The VIN was not included in the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Tl* the contact owns a 2012 jeep grand cherokee. Shortly after the vehicle received a brake booster repair, the contact experienced brake failure. While pulling into the driveway and attempting to apply the brakes, the vehicle failed to stop. The contact had to turn off the vehicle to prevent the vehicle from moving any further. The contact had the vehicle towed to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
On june 24, 2016, between 1:30 pm and 2 pm, I was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, I applied the brakes at about 30 miles per hour after I emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light. However, the jeep continued to roll even though I pressed on the brakes to the floor board. When I realized the jeep did not stop, after checking for vehicles on the left from the rear view mirror, I swerved to the left to avoid hitting the truck in front of me, but I still hit the left corner of the nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my jeep. The jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had I been travelling at a high speed. I complied with all available recall repairs including the brake recall in 2014 and all the suggested chrysler maintenance on the jeep. I reported the accident to my insurance geico and to chrysler.
Service bulletins that may apply
- 2012-2015 jeep grand cherokee: at approximately 8.4KHZ the customer may describe a high frequency front...
- Front Brake Squeak/Squeal Noise
- Front Brake Squeak/Squeal Noise
- New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety...
- New Safety Recall Advanced Communication ? P05030614 Chrysler Group LLC (Chrysler) announced a safety...
- Summary to be provided on a future date.
- Flash: Hands Free Module Customer Satisfaction Enhancements
- Flash: RHR, RHW Or RHP Radio Software Enhancements
Related recalls
Service brakes
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
- Risk
- If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T59.
Recall number 17V572000 · Recall details
Service brakes
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
- Risk
- The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1‑800‑853‑1403. Chrysler's recall campaign number is P14.
Recall number 14V154000 · Recall details
Service brakes, hydraulic: antilock/traction control/electronic limited slip
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
- Risk
- If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1‑800‑853‑1403. Chrysler's number associated with this recall is P05.
Recall number 14V104000 · Recall details
Questions about the 2012 Jeep Grand Cherokee brake failure
Is brake failure a common problem on the 2012 Jeep Grand Cherokee?
31 of 1,645 owner complaints about the 2012 Jeep Grand Cherokee (2%) mention brake failure. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2012 Jeep Grand Cherokee?
There are 3 recalls and 11 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Jeep Grand Cherokee
Stalling 310Fuel pump 189Won't start 102Check engine light 94Loss of power 79Fire or smoke 75Power steering loss 39Wipers 33Key fob 27Jerking 24Warning lights 21Engine failure 20Headlights 20Misfire 20Whining noise 18Hesitation 17Overheating 17ABS 13No deployment 13Airbag light 12Battery drain 11Knocking 11Sudden acceleration 10Steering lock-up 9Grinding brakes 7Adaptive cruise 6Slipping 6Door locks 5Fuel gauge 5Harsh shifting 5Won't shift 5
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