The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by EMS, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. The mechanic diagnosed the vehicle and determined that the right and left control arms needed to be replaced and that the pinch bolt at the UCA ball joint and the knuckle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had been contacted by her local dealer about the federal safety agency Campaign Number: 24V132000 (Suspension and Steering). The contact related the crash to the recall. The contact had not taken the vehicle to the dealer for the recalls and the vehicle was not repaired. The failure mileage was approximately 70,000.
2021 Jeep Grand Cherokee: ball joint or control arm failure
6 of the 413 complaints about the 2021 Jeep Grand Cherokee describe ball joint or control arm failure.
- owner complaints
- 6
- of this car's complaints
- 1%
- recalls
- 2
Ball joint or control arm failure by model year
What owners say
Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.
Ok the brake make nose the front and off the jeep Rockledge like the control arm is bad the fuse box in the engine room was replaced I here a rocketing sound on the right side off the front end off this not
Service bulletins that may apply
- Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF /...
- Clunking when going over bumps, potholes, or turns
- WL Front Control Arm Bushing
- 68375577A$ is not showing the correct verbiage please update and correct Clunking when going over bumps,...
- Clunking when going over bumps, potholes, or turns
- WL Front Control Arm Bushing
- Clunk, Creaking, Squeaking, Knocking Noise From Front Suspension Over Bumps And Or Rough Road Conditions.
- Note: actual release date was 12/22/2025 The customer is experiencing a clicking or pop noise from the...
Related recalls
Suspension: front: control arm: upper ball joint
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
- Risk
- A loss of vehicle control increases the risk of a crash.
- Remedy
- Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA's number for this recall is 10B.
Recall number 24V132000 · Recall details
Suspension: rear: springs: coil springs
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
- Risk
- Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
- Remedy
- Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by the federal safety agency recall 26V051. All vehicles will need to have the new recall remedy performed.
Recall number 23V413000 · Recall details
Questions about the 2021 Jeep Grand Cherokee ball joint
Is ball joint or control arm failure a common problem on the 2021 Jeep Grand Cherokee?
6 of 413 owner complaints about the 2021 Jeep Grand Cherokee (1%) mention ball joint or control arm failure. The model year with the most reports is 1999.
Is there a recall or service bulletin for this on the 2021 Jeep Grand Cherokee?
There are 2 recalls and 51 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2021 Jeep Grand Cherokee
Fuel pump 26Power steering loss 26Check engine light 25Lane assist 21Stalling 21Headlights 20Loss of power 19Won't start 15Sunroof shattered 12Fire or smoke 11Jerking 11Adaptive cruise 10Start-stop 10No deployment 9Overheating 9Warning lights 9Won't shift 8Transmission failure 8Engine failure 7Misfire 7Collision warning 6Hesitation 6Backup camera 5Knocking 5
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