2011 Jeep Grand Cherokee: ball joint or control arm failure

Filed Aug 12, 2019 · Electrical, Suspension · 103,000 miles · VA

Vehicle is making a popping noise, when turning or hitting bump replaced sway bar end links and tie rod-unable to locate exact problem at this time. I was driving today and without warning my front wipers turned on and could not be turned off, on inspecting further all components on the starting wheel and column are not operatable-no signals, cruise, headlights, stereo-nothing. Vehicle acts like its stuck in 4x4-making other noise while turning also having issue with dash board bubbling-possible safety concern as it may interfere with air bag deployment. I have contacted jeep with all the above concerns, to which they state they cannot help with the problems vehicle has 103k miles. I am 3rd owner. *tt 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Mar 3, 2016 · Suspension · 111,550 miles · TX

Vehicle vibrates past 65 mpg... Defective lower control arms and bushing...

Filed Jan 18, 2016 · Suspension · 37,295 miles · SC · crash

While driving through a parking lot left front spindle broke causing me to hit a wall. My speed was under 4mph.this break resulted in the bending of lf front strut,lf outter tie rod along with other problems. If break had occured at highway speed would have been much worse.

Filed Dec 9, 2015 · Body · 41,000 miles · PA

Jeep grand cherokee laredo 2011 - serious front critical suspension connectivity point corrosion / binding (latest 12/2015) very serious problem, extensive corrosion with key front suspension connectivity (lower control arm main bolt/frame connection, both sides). Issue so bad an ever-growing binding creaking noise became audible from the cabin. Sound audible when accelerating and stopping. Several dealer efforts to begin to address with service efforts spanning nearly 1.5 years. Very concerning as this is a critical suspension connectivity point, if it fails the front end would collapse. Servicing dealer victory chrysler able to diagnose shared how extensive corrosion is but could not explain why this corrosion and binding occurred. Suggested we speak to chrysler, which we did to no avail (see other attached). We asked chrysler to investigate, they did not. We shared very much detail just as done here. We asked for monies spent returned as this was not covered under warranty, they did not return monies. At minimum this is a serious water control issue, and at worst a serious design/manufacturing defect which could affect thousands. No fix shared, victory chrysler noted to us the best they can do is pull the bolts again in the future and clean/lube if possible. Notice at 1:40, in the video clip following, the recording on the colder day how loud it is. There is no reason for such severe corrosion here aside from a design flaw or manufacturing issue. We appreciate the federal safety agency's time to review our report and help seek resolution. Short video clip illustrating noise heard: http://78449.choruscall.com/dataconf/productusers/ecarmack/media/agency_dec_2015.mp4 chrysler case #[xxx] thank you!!! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Mar 17, 2015 · Steering · 73,360 miles · OK

As I was backing out of my driving, I heard a pop, and got out to investigate, and noticed the right passenger side, tie rod end had come loose from the tie rod. It was not broken but had literally come apart. After the part was taken off, we could see that the threads on the tie rod were stripped down around the bottom of shaft. I took the part to my dealer, and he said, that is not supposed to happen. I have contacted the makers of jeep, but have not heard anything back as of yet. This is a faulty part, and could have caused a tragic accident.

Filed Mar 22, 2012 · Steering · 12,000 miles · NY · crash

I was entering a parking garage in nyc. I was driving at a low speed to be mindful of other pedestrians/vehicles in garage. My car made a sudden loud popping sound. I felt the car jolt to the right and hit the wall to the right of me. All of the sudden I had no control of the vehicle. Parking attendants and other people in the garage could not believe what had just happened and I couldn't either. Had vehicle towed to manhattan jeep where service rep scott caruso immediately identified that the control arm snapped off the right front passenger wheel causing the wheel to turn completely right. He entered the issue as a warranty claim. My own research has turned up other steering issues with the jeep wrangler that sound similar. I was fortunate that this happened to my vehicle at such a low speed and in a parking garage. I am sure if it happened on the highway at highway speeds there would be multiple fatalities. To this day chrysler has not done anything to honor the warranty claim and my car is sitting in manhattan jeep until further notice. D'ambrosio dodge chrysler jeep in downingtown, pa (where I bought the vehicle) has also identified the issue as a mechanical warranty issue that should be covered under the warranty. Chrysler has not honored the warranty and the issue remains unresolved.