2014 Kia Soul: harsh or hard shifting

Filed Apr 22, 2024 · Brakes, Electrical · 91,000 miles · NJ

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 35 MPH and slowing for a traffic signal, the brake pedal was depressed, and the vehicle made an abnormal clunking noise and failed to slow as needed. The contact started tapping the brake pedal and eventually the vehicle slowed down and stopped. Additionally, the contact stated that the vehicle was experiencing electrical failures. The contact stated that the turn signals and unknown warning lights failed to function properly. The contact stated that when the electrical failures occurred, the area of the dashboard surrounding the instrument cluster would be very hot to the touch. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 91,000.

Filed Sep 24, 2020 · Engine · 108,000 miles · TN

Bought 2014 kia soul on 6/16/20 at 106k miles from hyundai dealer. Did not drive from 8/8/20 to 8/16/20-car was in a secure location. Driving on highway, made a turn, heard a clunking noise and car stalled and quit w/no restart. Did not see engine light before previously. Towed home, and then to cumberland kia on 9/5/20. Promised a loaner car, but never got one. They said the engine was blown and it would cost $8000 to fix it. Only paid $7500 for the car. Kia would not negotiate. Hyundai tried to work with them as well. Called kia consumer affairs. They asked cumberland kia if they would consider any "good will"-they declined. The whole description of what happened fits the federal safety agency recall #19v120-part 573 safety recall report-but the VIN# is not showing a recall. Purchased the car because of clean carfax (see attached). Past services on 3rd owner(puchased at 58k in 2016) were all done at cumberland kia. Hyundai said there were 24 service receipts in the car from cumberland kia. Hyundai had done their service and certification before they sold it to us. The car was clean and in excellent condition, well taken care of. There was no reason for the engine to suddenly blow like that. We need help!

Filed Aug 11, 2019 · Engine · 128,048 miles · WA

On 10/22/2018, while driving my 2014 kia 2.0l gid soul, at or under 60 MPH on a paved highway, moving in a straight line, I heard a clunk and the engine died at 128,048 miles. This vehicle was purchased new. All maintenance was conducted at only 2 kia dealerships while under warranty. The vehicle was towed to the primary dealership but had to towed to storage several days until I returned . It was subsequently towed back to the dealership- now under new ownership. I requested a diagnosis of the engine failure but it was not done, reason unknown, so I ordered an engine replacement. The vehicle was in the shop april 10 to june 25, 2019, at which time I turned in my rental car and paid for the engine- again, not receiving a report as to why the engine failed in a catastrophic manner. Between 5/22/2019 and 7/30/2019, I attempted to communicate with kia USA by phone and emails to consumer affairs. On 7/30/2019, during a phone conversation, representative brandon offered a reimbursement of $750 for rental and towing fees in lieu of discussing something reasonable to the costs totaling $8,193.43. He was to call me back on or about 8/02/2019 but has not. Today, 8/10/2019, I went to add a message to (kia) case number 13186735, only to learn that "this case has already been closed..." I believe that kia is attempting to avid reimbursing me for a loss not my fault. Records and correspondence are available. (-end-)

Filed Jul 22, 2019 · Engine · 122,000 miles · FL

While making a right turn onto the highway, vehicle made an insanely loud screeching, metal on metal noise followed by violent shaking. The engine light started flickering, as well as the oil light, then started to stall out. While pulling over, car continued to make grinding and clunking noise coming from what sounded like the engine. Attempted to restart the car, loud clunking and grinding noise. Checked the oil dipstick- metal shards and shavings on dipstick. Took to courtesy kia brandon. Who confirmed engine required a rebuild or replacement. I was told that this was not covered by recent recall of ...all kia soul's with 1.6lt engines made from july 8, 2011 thru aug 1, 2016 are being recalled..." for engine problems. I am now unexpectedly immobilized with a $8k+ repair for a rebuilt engine with 67k+ miles as my option?

Filed Mar 15, 2019 · Engine · 73,350 miles · MO · fire

Tl* the contact owns a 2014 kia soul. When the accelerator pedal was depressed, the vehicle stalled and made an abnormal noise as if pressure were being released. The contact stated that the vehicle began to drive, but shortly after, began shaking, smoking, and making clunking noises. The contact shifted into neutral and pulled the vehicle over to a safe location. The vehicle was towed to oakes kia (2900 burlington st, north kansas city, mo 64116). The manufacturer was contacted and stated that the vehicle was not included in the federal safety agency campaign number: 19v120000 (engine). The vehicle was not diagnosed or repaired. The failure mileage was 73,350.

Filed Feb 28, 2019 · Body, Steering · 50,000 miles · CA · crash

Hi I was looking at recalls for the soul after I saw a possible fire hazard and actually typed my VIN in and saw my car was recalled for a steering issue that could've lead to accidents and I was actually in an accident in 2017 in my 2014 kia soul because of something that happened with my steering that caused me to hit someone? A woman in front of me slammed on her brakes and when I tried to get over it's almost like the wheel had completely locked but up but I could still turn it, if that makes sense. There was a weird clunking noise when it happened and sometimes I still hesrit occasionally. I would like to know how to go forward with this. Thank you so much.

Filed Mar 29, 2017 · Suspension, Wheels · 30,000 miles · VA

Various suspension components, steering, and wheel areas emit clunking metal noises when turning and going over even small road imperfections. Dealer has "retorqued" some components, but noises worsening. Something(s) is (are) loose (loosening).

Filed Jan 6, 2017 · Steering · 29,000 miles · TX

2014 kia soul steering failure 16 months after recall repair was done to prevent it (the federal safety agency campaign id number 15v736000). The steering made a clunking sound while making a left turn at a stop sign on a city street and the car continued straight across the intersection. Steering ability was completely disconnected. 29,000 miles on the odometer. Dealer inspection found the rack and pinion plug repair procedure was not involved, and instead the cause was the spline separating from the shaft. No cause was identified. Manufacturer was notified.

Filed Sep 3, 2016 · Steering · 36,000 miles · MD

Steering started making a clunking noisewhen turned slightly left or right. The dealer says that the steering rack needs to be replaced. The part needed to ordered. The dealer would not release the car to me because it is not save to drive. This is a 2014 kia soul+ that has 36000 miles. I see that other souls have had a similar problem.

Filed Jul 8, 2016 · Steering · 33,000 miles · FL

Steering wheel began doing clunky noises, took to dealer, they fixed it, 4 days later steering wheel snapped off leaving me without control during a turn, no accident thankfully for going less than 20 mi at the time, took back to dealer to be fixed. Not sure I trust it anymore.

Filed Apr 13, 2014 · Steering · 1,800 miles · OR

Steering started making a clunking noise when turned slightly left or right. Dealer says the steering rack needs replacing. Part will not be here until april 30th (1 month). Dealer will not release the car to me because they say it is not safe to drive. Kia will no longer talk to me at all about this problem. This is a brand new car. Online I see that past kia soul's have had a similar problem.