On XXX, at approximately 4:30 PM, I was entering and accelerating onto [XXX] in [XXX] around mile marker XXX, while traveling home when my vehicle suddenly and without warning lost electronic power steering. This occurred while merging into interstate traffic, creating an extremely dangerous situation. The sudden loss of steering assistance significantly affected my ability to safely control and maneuver the vehicle. I immediately activated my hazard lights. Because of the traffic conditions and the danger of attempting to stop on the interstate, I continued driving until I could safely exit the highway several miles later. After exiting, I contacted the dealership and scheduled an appointment to have the vehicle evaluated. I specifically explained that the electronic power steering had failed. A warning light eventually illuminated, although it did not appear immediately when the failure occurred. On or about XXX, the vehicle underwent replacement of the electronic power steering assembly. The total repair expense was $2,797. Given the seriousness of this incident and the potential for significant injury or loss of life, I contacted Kia Customer Care and requested an investigation into the failure. I have both called and emailed Kia regarding my concerns. My customer care case number is XXX. To date, Kia's response has essentially been that the repair is not covered under warranty. I have not received a substantive response addressing the safety implications of the sudden steering failure, the cause of the malfunction, or whether this issue has been experienced by other vehicle owners. The local dealership, Seelye Kia in [XXX], confirmed that the replaced electronic power steering component would be available for inspection, as I advised them that I intended to submit a formal safety complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2014 Kia Soul: loss of power steering
7 of the 904 complaints about the 2014 Kia Soul describe loss of power steering.
- owner complaints
- 7
- of this car's complaints
- 1%
- recalls
- 1
Loss of power steering by model year
What owners say
Power Steering went out .
Received an important safety recall on 12/01/2017 regarding the pinion gear that may separate from the steering gear assembly causing loss of steering & result in a crash. I called immediately to set an appointment on 12/12/2017. I was called just 1/2 prior to my appointment to be told they do not have the tools to fix the problem. In fact, no kia dealership in the area has it. I am driving across the state of fl in a few days & am extremely worried since I will be driving at high speeds in traffic. So, kia alerts soul owners & fails to provide the means to fix the problem. I am told it will be several weeks before they have the tools needed to repair. My particular car has had a stiffness in turning the steering wheel a few times. I need my vehicle for this trip, but, will inquire about a loaner car. This is unacceptable.
I was driving my 2014 kia soul on high way 45 south when all of a sudden the power steering started failing , and so I pulled over and then I saw the power steering stopped working completely and when tried steering the wheel made noices
Tl* the contact owns a 2014 kia soul. While driving approximately 25 MPH, the power steering failed without warning. The contact pulled over and placed the vehicle in park. The vehicle was towed to the dealer where it was diagnosed that the rack and pinion fractured and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000. The VIN was not available.
Tl* the contact owned a 2014 kia soul. The contact stated that while driving at approximately 25 MPH, there was a complete loss of steering control causing the vehicle to veer off the road. As a result, the contact crashed the passenger's side of the vehicle into a tree. The air bags failed to deploy. A police report was filed. The driver sustained severe neck, chest, and right arm injuries that required medical attention. The vehicle was towed to the salvage facility. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000. ...updated 03-10-16 *bf
Shortly after buying my new 2014 kia soul in march 2014, I noticed that acceleration delayed usually from a stop light, stop sign or stop/go traffic and would need to pump gas for car to move then it will take off quick and almost become out of control, also feels as though lose power steering and proper braking. Dealer service could not find any error codes on scan so no fix. After 2nd attempt to look at problem I was told by service manager that if I was driving in eco mode that could be the issue. If kia knows this why even offer that mode? I also have a problem with the passenger front seat belt that only allows slight movement before it locks tight and does not retract without unlatching completely. Upon inspecting other cars on lot with service manager we found the optima, soul, sportage all do the same thing on passenger front only allowing extending the seatbelt/or movement about halfway forward before it locks and will not retract. The gas mileage listed on window tag was over-inflated at 27 mpg it seems to average closer to 23-24 mpg. Finally I was in an accident which I rear-ended someone at stoplight and while I felt there should have been plenty of time to stop the brakes did not feel as though they worked at all, the car just kept going, the weather was dry. It was suggested by a brake & tire specialist to go to dealer for full inspection, but I hesitate to return to kia do to all my other issues that can't be figured out because the diagnostics can never find an error code. I will be taking my car in for a complete tear down by a 3rd party brake specialist for brake/sensor/master cylinder inspection as I don't even feel safe to drive this new car with approx 17,000 miles. I have since opened a case with kia consumer assistance due to the many ongoing issues.
Service bulletins that may apply
Related recalls
Steering
- What is wrong
- Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
- Risk
- If the pinion gear separates, steering will be lost, increasing the risk of a crash.
- Remedy
- Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V‑332 and 15V‑736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Recall number 17V608000 · Recall details
Questions about the 2014 Kia Soul power steering loss
Is loss of power steering a common problem on the 2014 Kia Soul?
7 of 904 owner complaints about the 2014 Kia Soul (1%) mention loss of power steering. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2014 Kia Soul?
There is 1 recall and 6 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Kia Soul
Check engine light 215Engine failure 158Knocking 136Headlights 125Stalling 111Oil consumption 101Loss of power 75Fire or smoke 68Overheating 29Misfire 22Hesitation 20Jerking 19Won't shift 18No deployment 16Won't start 16Fuel smell 14Adaptive cruise 12Warning lights 12Harsh shifting 11Steering noise 9ABS 8Battery drain 7Brake failure 7Grinding brakes 6Fuel pump 6Airbag light 5
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