To whom it may concern: regarding customer support program (zts): warranty enhancement for rear sliding door latch assemblies on certain 2004-2010my sienna vehicles and power sliding door cable assembly on certain 2004-2007my sienna vehicles. I am here to tell you that my 2009 sienna should have been covered by this warranty extension. A few years ago our cable snapped on the driver side door. I was told by my dealer and toyota customer service that my model year was not covered by the able assembly issue. I was quoted approximately $2k for this repair. Well, with the craziness of the pandemic, I decided to do this repair myself. I purchased the attached parts list in the scan myself. As you can see from the images: there are screws missing around the pulley system, the cable cracked the housing and proceeded to tear up the sound insulation. Thankfully the cable did not harm any other key areas of the door. This blatant disregard for the 2009 model year is extremely disappointing. I am sure there are other owners with the same issue.
2009 Toyota Sienna: doors won't lock, open or latch
16 of the 207 complaints about the 2009 Toyota Sienna describe doors won't lock, open or latch.
- owner complaints
- 16
- of this car's complaints
- 8%
- typical mileage
- 118,000
- recalls
- 0
Doors won't lock, open or latch by model year
What owners say
Passenger sliding door won't close with both power motor and manually. It's stuck open. I called toyota corporate offices to get assistance and they stated that the warranty enhancement just expired 1 month ago. Do not know how to get the van door unstuck. It just happened today, or I would've called 1 month ago. Very frustrated, cannot drive vehicle. It happened in my driveway, vehicle was stationary.
2009 toyota sienna with power sliding doors. I believe the cause of this issue may be a poorly designed roller hinge for the sliding doors. If the roller hinge fails and binds, it will cause the power sliding door motor and/or cable to fail. Passenger side power sliding door became stuck, partially open, with my handicapped son inside while I was parked outside his school for drop off. I observed that the power door cable was broken. When I attempted to push the door open to get my son out, the roller hinge failed, coming partway out of its track, and the rear side window shattered, covering the third seat with broken glass. A small amount of glass landed on my son. I was forced to carry him (13 years old, approximately 75 lbs.) out from the driver side sliding door. The door would not open or close so I was forced to have it towed to the dealership for repair. This is the second time this has happened! In 2015 an almost identical scenario took place in my driveway, in this earlier instance with the driver side slider door failing and shattering the driver side rear side window. Fortunately, no one was in the vehicle in that case, either. In the first instance insurance covered the damage, with a $300 deductible. A few months after that we paid $1100 to have the passenger side power door motor and cable replaced after the cable broke. This recent failure is estimated to cost between $2000 and $3000. As yet, insurance is refusing to pay for anything except the broken window.
The rear left sliding door does not lock when shut. Even when used in power mode or manual. It will slide open when driving down the road especially on turns. Reading online it seems to be a common problem with this vehicle. The door lock actuator will not secure the door in a lock position no matter what you do. This makes the vehicle unsafe to drive for the fear that somebody will fall out while driving.
In late 2016, the driver side rear sliding door powered cable/motor assembly broke. In april 2017, the passenger side rear sliding door powered cable/motor assembly broke. Toyota refuses to cover the costs of the repair. The door in 2017 broke jammed in the open position, requiring assistance to close it to get home with children in the car. Once closed, the door would not open, causing a safety concern. The vehicle was in a parking lot when this occurred.
2009 toyota sienna with mileage lesser than 110,000. The left sliding door wont open. Looked at the toyota web site and found out that its part of the vehicle warrantee as long as its mileage is lesser than 120,000. *nf the consumer stated the dealer advised the vehicle was not included in the recall. Updated 10/17/2017
Driver's side power back door cable snapped while the car was stationary in the driveway. Pressed the button to open door and heard the snap. Latch works but door won't open unless you open it manually. 76,000 mi. Toyota sienna '09. There is csp that covers this cable for 2004-2007 models that was made in 2012. The csp needs to be updated to include the more recent model vehicles as the problem still exists. Dealerships are charging $2400 to replace it. The auto doors were the main reason I bought this vehicle. With at least another yrs on this vehicle left, I am extremely upset that this isn't covered. This is not a user error.
Passenger slide door cable snapped when closing the door. It snapped near the end of the grove where the door slides on to. The other end of the cable which pulls the door to the close position is not going in so the sliding door had to be forced to be closed. Eventually, this cable was winded back into the door. However, with the other end snapped, this end would not be released from the motor after a few times of opening and closing the door manually. This had caused the door to be fully shut and closed. A few more pulls on the door handle from the outside eventually made a few big bangs. These bangs were a result of the motor pulling the remaining attached cable end to snap as well. Now both end of the cables are inside the door/motor. Toyota has a warranty enhancement in regards to this door issue. However, it only covers year 2007 to 2007. Mine is a 2009. I see plenty of people posting online about their 2008 and 2009 sienna's having this same sliding door cable issue of it being snapped. I can't see why toyota is not covering these two years. My sienna was stationary when this happened.
The power cables snapped and one sliding door will not open at all, not even manually. The other opens approximately twelve inches manually then shuts on its own and cannot be help open. Someone can get trapped in the door as it shuts and it does not automatically re-open or "bounce" open. Any back seat passengers must climb through the front doors to get in or out. I have filed a previous complaint but one of the doors would open manually and that is no longer the case.
The power door cable has rusted clear through and snapped whipping around like a live wire. This was just after I put my 2 year old in his car seat. The car was parked..now the door will not open all the way and there is a cable loose on the driver's side. There is a bulletin campaign for the cable on toyota sienna cable for replacement up to 2007. But 2008-2010 is not covered. This is crazy that toyota will not cover it. Https://www.facebook.com/toyota-sienna-faulty-power-sliding-doors-233250320033754/ there are more people this is happening to, I cannot open my door all the way to get my 2 year old out in an emergency. Unacceptable by toyota. 1300$ for the part and 5+ hours of labor...for a faulty cable. Dangerous! Now I fear the other side will snap too 2009 should be covered under the bulletin attached below https://www.dropbox.com/s/uutapynppj55gcr/t-cp-zts.pdf?dl=0
The cable snapped on the power sliding door. This is the second door now. One door will not open at all, and the other door will only open manually. Toyota has an enhanced warranty program on the cables, obviously with the numerous complaints it should have been a warranty recall. My vehicle is only 6 years old and the warranty is for 9 years /120 k miles. Of course, I am over the mileage.
The automatic rear sliding door cable broke. Not able to use the door. I looked up the problem on line and it is a common problem that toyota has known about. Online we found a toyota warranty policy bulletin-subject-customer support program (zts): warranty enhancement for rear sliding door latch assemblies on certain 2004-2010my sienna vehicles and power sliding door cable assembly on certain 2004-2007my sienna vehicles. Obviously toyota knows there is a problem, and it continues and has not been corrected. Cars manufactured after those dates are still having the same problems and toyota is trying to bleed it's customers dry with the outrageous prices they are charging for the replacement parts.there needs to be a recall on these problems!
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2009 Toyota Sienna door locks
Is doors won't lock, open or latch a common problem on the 2009 Toyota Sienna?
16 of 207 owner complaints about the 2009 Toyota Sienna (8%) mention doors won't lock, open or latch. The model year with the most reports is 2004.
Is there a recall or service bulletin for this on the 2009 Toyota Sienna?
There are 0 recalls and 2 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2009 Toyota Sienna
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