2014 Toyota Sienna: doors won't lock, open or latch

Filed Dec 30, 2025 · Body · SC

The passenger-side power sliding door system failed to stop or reverse when it encountered physical interference with the vehicle’s open fuel door. The door continued opening under power despite clear obstruction by a fixed exterior body component. The affected components, including the sliding door mechanism and damaged fuel door latch, remain available for inspection upon request. A powered sliding door continuing to operate against an obstruction creates a foreseeable risk of injury to occupants or bystanders, as well as vehicle damage. If a person’s hand, arm, or clothing had been in the same position as the fuel door, injury could have occurred. The incident occurred during normal vehicle use and demonstrates inadequate safeguards against obstruction. The issue has been formally reproduced or confirmed by an independent service center which noted that the incident occurred as described during normal operation of the power sliding door, and no abnormal conditions were present at the time. No warning lamps, messages, or other symptoms appeared prior to the incident. The power sliding door operated normally and without indication of malfunction until it failed to stop when encountering the open fuel door. Fueling the vehicle with the fuel door open is routine and expected vehicle use. The absence of any interlock, sensor logic, or safeguard preventing a powered sliding door from operating against an open body panel represents a design deficiency rather than a maintenance or wear issue. This condition may affect other vehicles equipped with similar power sliding door systems and warrants evaluation.

Filed Jan 6, 2021 · Body · 95,000 miles · WA

My son was getting into the van via the driver side sliding door. His backpack bumped the sensor, and the door opened and froze halfway open. I disengaged the automatic opening, but the door had difficulty closing. I noticed that the cable to the sliding door had snapped. I was eventually able to close the door, but now the door will not open at all.

Filed Mar 5, 2020 · Body · 86,000 miles · MA

On 12/20/19 in my 2014 toyota sienna the sliding door next to my 3 year old opened while I was driving. I was in the midst of accelerating after a light turned green when the car started notifying me that a door was ajar and the passenger-side sliding door started opening. The door opened fully and remained open as I was at speed in the middle of an intersection. Note that all doors were closed and latched before I put the vehicle in drive, and this only occurred after a few miles of driving. I took the car to the dealership and they replaced the latch assembly in both sliding doors. The dealership couldn't tell me what failed or if the replaced latches would solve the problem, so I called toyota corp. I learned that toyota already knew about this issue. When I asked if they could assure me that the sliding doors wouldn't open while driving again, they couldn't. They told me that they couldn't confirm that the latches were the problem, and while the replacement latch has a different model number than the original, they don't know if it is in fact a different part and if so, how. The only assurance that toyota could give me is that 'of the people in your region that this has happened to, it hasn't happened a second time that we know of'. The more questions I asked, the clearer it became that this could happen again. Please note that this issue is entirely different from the '16 recall that involved sliding doors opening while driving (all associated recalls had been performed by toyota dealerships prior to this incident). We had not previously reported this to nhsa as we had assumed that toyota reported this incident as part of our case with them.

Filed Dec 23, 2019 · Electrical, Fuel system · 1 miles · NJ

I was driving my minivan getting in the highway when it just stop running period in the middle of the road. I could have been dead by now specially in a highway. Luckily, I was able to pull to the side very quick when car died on me. I had to pay a tow truck to take my vehicle home now toyota does not want to fix it. Also, sliding door won't close. When pressing door button to close, door slides right back. It does not make it all the way to be able to lock the door. This happened while passenger was getting in the vehicle was we were not able to lock the door. I was parked on the street. Unfortunately, I did not take any pictures.

Filed Jun 19, 2019 · 86,000 miles · MA

While stationary, the sliding door cable snapped while it was automatically opening and has impeded the sliding door to even open manually which leads to safety concerns as the door will not open up as the cable impedes in its way.

Filed May 22, 2017 · Locks · OH

Tl* the contact owns a 2014 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (latches/locks/ linkages). The parts to do the repair were unavailable. In addition, the contact stated that the passenger side locks failed and she paid out of pocket to have them replaced. Afterwards, the driver side door locks also failed. The contact mentioned because the doors were so heavy and she had to open and close them manually, she was currently experiencing shoulder issues. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that they did not have a remedy and the contact would receive a letter when the parts and remedy were available. The failure mileage was unknown. Vin tool confirms parts not available....updated 11/15/17 *bf the consumer stated the vehicle was traded in.

Filed Apr 6, 2017 · Body · 40,000 miles · CA

There is a possibility that under certain limited conditions, if the sliding door opening operation is impeded, the sliding door motor circuit could be overloaded, opening the fuse for the motor. If this occurs when the door latch is in an unlatched position, the door could open while driving, increasing the risk of injury to a vehicle occupant.

Filed Mar 15, 2017 · 61,000 miles · PA

I've been having issues for over a year now with the drivers side rear sliding door not closing all the way. It would close all but the last 6 inches or so and then re-open. I took it to the dealership 3 times and they said they found no issues, but greased the door. 2 weeks ago the door would not open or close at all (even manaullly - thus the reason for my complaint). I turned the automatic feature off and could not get the door to open at all!!! Major safety issue! I looked and noticed that the cable had snapped. I took it to the dealership again and they replaced the cable and said that was the problem with the door not closing properly too. That cost me $320. The next day the same issue returned of the door not closing all the way. I took it back in and they diagnosed it again in less than a minute as the roller on the hinge. They agreed to replace it at no charge to me, but did not let me see the claimed bad part. My major concern is that this door would not open at all even in the manual mode and that the door consistently would not close all the way. All these symptoms occurred with the vehicle fully stopped and in park.