At 102000 miles left power sliding door cable broke during normal operation. In its broken state door only opens manually about 7 ito 8 inches and only with some force. The cable may have broken on the previous cycling of the door. That is not known. The problem was discovered when upon stopping to exit the door. Not knowing why the door would not open, I proceeded to open it manually. Door slid open with a bit of force required then stopped. No additional amount of force would allow it to open further. The safety concern is: had passengers needed to escape rapidly, and not known the cable was broken, they would have been barred from exiting rapidly from the two rows of seats.
2010 Toyota Sienna: doors won't lock, open or latch
11 of the 172 complaints about the 2010 Toyota Sienna describe doors won't lock, open or latch.
- owner complaints
- 11
- of this car's complaints
- 6%
- typical mileage
- 60,500
- recalls
- 0
Is there a fix? 1 service bulletin covers this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
Both power doors broke the same way. The cable frayed and was pulled into the door by the motor. The doors would not open at all until serviced, which caused a safety concern! The fix was estimated at $1,500 per door.
I have a 2010 toyota sienna with power doors. The cable to the driver's side rear sliding door snapped when I opened it using the interior open/ close button. I am unable to open the door manually more than 1 foot. Toyota issued a warranty policy bulletin (pol 12-02) concerning power sliding door cables for 2004 - 2007 sienna vehicles. Under the same bulletin, they included rear sliding door latch assemblies on certain 2004 - 2010 sienna vehicles. My vehicle is specifically listed in the VIN range for 2010, but toyota says the cable is not covered. Toyota extended the warranty for 9 years or 120,000 miles. Seems to me there is some issue recognized by toyota concerning the door cables and doors. I have no way of using that door as an egress point.
The rear passenger sliding door is automatic. The door motor started making a loud noise when attempting to open the door automatically. Suddenly, the cable wire that is inside the vehicle into the door to operate the automatic mechanism snapped and is sticking out of the area below the last rear window of the vehicle and now the door will not open, even upon attempting to open it manually.
Both dual automatic sliding doors on our 2010 toyota sienna have failed within 3 months of each other. The mechanism on the driver's side failed in september 2014 and the passenger side door failed in december 2014. On the left side it seems the cable broke. We can use the doors in manual mode but only from the outside. The greater concern is the safety issue with my kids not being able to open the doors from the inside. The interior door handles don't function at all - not even in manual mode. There should be a redundant function where if the automatic doors fail kids don't become trapped. This is especially true in an emergency situation.
The driver side rear automatic sliding door was becoming difficult to open. Had to pull and hold out the outside door handle to get the door to start opening. It was difficult for a child to do. Had the lock assembly replaced feb 2014 under warranty due to a letter I received prior from toyota saying they were having difficult with the lock assembly and would replace if it occurred. This resolved the door opening, however in june the door cable broke causing the door to jam. I had to cut the cable under the rear window to enable to door to open and close manually. Also the door hinge was worn and needed to be replaced. Dealer said neither are under warranty. I had the hinge replaced at $280 so the door slides smoothly and because I was afraid it might break causing the door to fall off. The cable and motor assembly (motor still runs) will cost $1,800. This is extremely disappointing for a vehicle less than 5 years old and ~100k miles. I believe toyota had a recall on this cable assembly for model years 2004-2007. They should extend that recall through 2010 to cover all the 2nd generation siennas.
Tl* the contact owns a 2010 toyota sienna. The contact stated that the driver's side automatic sliding doors would not open from the interior or exterior of the vehicle. The contact mentioned that the passenger side door failed prior to the recent failure and was repaired. The vehicle was taken to a dealer where it was diagnosed that the cable assembly was fractured and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 42,000 and the current mileage was 67,000.
Tl* the contact owns a 2010 toyota sienna. The contact stated that the front passenger side door would not open from the interior or exterior of the vehicle. The vehicle was taken to the dealer for diagnostic testing. The technician advised the contact that the clips that held the panel in place were fractured and would have to be replaced. The vehicle was repaired. The approximate failure mileage was 55,000.
The door suddenly stops working and then start working again. Now it stops working again. Can not open either by the remote control nor by manually pull the door handle or inside button.
Tl* the contact owns a 2010 toyota sienna. The contact stated that on occasion the rear hatchback door would not close with the electronic remote or manually. The vehicle was taken to the dealer several times for the failure, however, the dealer was unable to duplicate the failure. The dealer replaced the sensor strip and re-initialized the remote, but the failure was not corrected and the rear hatchback door would still intermittently not close. The vehicle was taken back to the dealer and they advised that they could not replace any additional parts. The vehicle was not repaired. The failure mileage was 30,000 and the current mileage was 34,000.
My 17 month old's head got jammed between the right rear wheel and the right rear door panel while the electric door slid open. Even though my wife pulled on the door handle the door kept sliding open. My baby's head was crushed between the tire and door panel. This is a very unsafe design as my wife tried to stop the door from sliding back and the door kept moving. I need someone to call me to further discuss this matter. My car is a 2011 model.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2010 Toyota Sienna door locks
Is doors won't lock, open or latch a common problem on the 2010 Toyota Sienna?
11 of 172 owner complaints about the 2010 Toyota Sienna (6%) mention doors won't lock, open or latch. The model year with the most reports is 2004.
Is there a recall or service bulletin for this on the 2010 Toyota Sienna?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2010 Toyota Sienna
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