2011 Toyota Sienna: doors won't lock, open or latch

Filed Mar 19, 2025 · Body, Locks · 135,000 miles · MD

The contact owns a 2011 Toyota Sienna. The contact stated that while driving 55 MPH, the rear driver's and passenger's power sliding doors failed to latch securely and opened while driving. The contact stated that the vehicle was previously repaired under the federal safety agency Campaign Number: 16V858000 (Structure), but the failure persisted. The vehicle was taken to the dealer, who determined that the power sliding door motor, cable, and door lock actuators needed to be replaced. The dealer had to zip-tie the power sliding doors to keep the doors closed. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 135,000.

Filed Nov 13, 2021 · NJ

Before June 4, 2020 my Sienna started having intermittent alerts regarding rear hatch alarms: interior lights blinking, dash display alert, & LCD alert. Bumpy roads and turns caused the alerts. I brought the van to a Toyota dealer on 6/4/2020 and the dealer could not reproduce the problem. Since then the alerts became constant, no longer intermittent. I had the 3rd row seats in use I became very concerned that rear hatch could open at any time with potentially a dangerous situation for the grandchildren. I brought the Sienna to another Toyota Dealer for service (11/1/2021)and described the ongoing problem and safety concerns. The Service Agent checked the Sensor Door Recall for the Sienna and informed me that this malfunction was NOT covered under the recall, although it triggers the sensor door alarm. He informed me that there would be a $142 Diagnostic Fee plus parts and labor to correct the problem. I told him that I removed the rear hatch interior panel and disconnected the door lock control so I could drive the car without the alarm distraction. I researched buying the Trunk Lock Actuator (Dorman Part # 931873, Rock Auto Parts $193.82 Tax & shipping) for self replacement. All that was needed was a 10mm socket to remove & replace 3 bolts and reconnect the electric connector and replace the panel. I completed this repair myself in less than 1/2 hour. I feel that this is a SERIOUS SAFETY ISSUE and should be included under the sensor recall directive - or a new recall directive - for Sienna 2011-2018 without charge to the owner.

Filed Sep 23, 2020 · Electrical, Locks · 170,000 miles · OH

Tl* the contact owns a 2011 toyota sienna. The contact stated while driving approximately 35 MPH, the passenger's side sliding door opened unintentionally. The contact contacted don joseph toyota (1111 w main st, kent, oh 44240; (330) 673-2200) who informmed the contact that the door hinges as well as the door latch for the passenger's side sliding door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under warranty or recall. The approximate failure mileage was 170,000.

Filed Mar 16, 2020 · Body · 297,000 miles · NY

Tl* the contact owns a 2011 toyota sienna. The contact stated that the driver's side sliding door opened without warning while driving. The contact took the vehicle to johntstons toyota located at (5021 ny-17m, new hampton, ny 10958, (845) 374-8600) where the technician was unable to identify the cause of the failure. The contact then received notification of the federal safety agency campaign number: 16v858000 (structure). The vehicle was taken to an unknown dealer and received the recall repair however, the failure recurred. The unknown dealer was contacted and the contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 297,000.

Filed Feb 29, 2020 · Electrical · NE

Doors will not open even after recall was performed

Filed Jul 11, 2019 · 117,000 miles · NJ

My driver side sliding door will not open by either pressing the buttons or trying to manually open it.

Filed May 2, 2019 · Airbags, Electrical · 148,000 miles · CA

Took in for recall. Got van back and driver side sliding door no longer opens with door handle. Also large wire ran in 2nd row behind driver seats and just left there. Also jumper fuse ran under steering wheel. Electrical nightmare. Horrible maintenance. Unacceptable. Created more safety hazards.

Filed May 2, 2019 · Airbags, Electrical · 148,000 miles · CA

Took in for recall. Got van back and driver side sliding door no longer opens with door handle. Also large wire ran in 2nd row behind driver seats and just left there. Also jumper fuse ran under steering wheel. Electrical nightmare. Horrible maintenance. Unacceptable. Created more safety hazards.

Filed May 2, 2019 · Airbags, Electrical · 148,000 miles · CA

Took in for recall. Got van back and driver side sliding door no longer opens with door handle. Also large wire ran in 2nd row behind driver seats and just left there. Also jumper fuse ran under steering wheel. Electrical nightmare. Horrible maintenance. Unacceptable. Created more safety hazards.

Filed Feb 21, 2019 · Body · IN

The passenger side automatic sliding door cable became frayed to the point that the door would not open either automatically or manually. This is a serious safety issue as children can get trapped in the van and be unable to exit in an accident. A quick search online shows that this is a common problem with the toyota sienna van. The fix is very expensive: the part alone is $800 and it requires 5-6 hours of labor. This should be a recall issue.

Filed Sep 25, 2017 · Electrical, Lights · 53,000 miles · NC

Tailgate sensor and locking mechanism alarm and lighting goes on and off intermittently indicating tailgate latch insecure while vehicle is in motion distracting driver. Tailgate door latch insecure placing driver, passengers and contents at risk in the event of movement of the vehicle as well as to other vehicles on the road in the event of a collision.

Filed Jul 5, 2017 · Locks · 146,000 miles · MA

Tl* the contact owns a 2011 toyota sienna. While driving 30 MPH, the passenger side sliding door opened independently and without warning. The vehicle was taken to falmouth toyota (290 macarthur blvd, bourne, ma 02532) where it was diagnosed that the door latches failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and originally stated that the failure was due to the issue described in the federal safety agency campaign number: 16v858000 (structure). The dealer later stated that the failure was due to a separate issue. The manufacturer was in the process of speaking to the dealer. The approximate failure mileage was 146,000.