Condition in which the carpet underneath the door scuff plate becomes untucked and/or a carpet loop is torn

Bulletin number

T-SB-0101-24 (T-SB-0101-24)

Component

Structure: body

Summary

Some 2019 – 2022 model year Avalon and Avalon Hybrid, 2018 – 2024 model year Camry, and 2018 – 2025 model year Camry Hybrid vehicles may exhibit a condition in which the carpet underneath the door scuff plate becomes untucked and/or a carpet loop is torn. The condition(s) can occur on both the driver and front passenger sides of the vehicle. An improved floor mat No. 2 has been developed to reduce the likelihood of these conditions.

Owners of these vehicles have filed 89 complaints in the body category.