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May 2, 2025 Over-the-air update

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject...

Mercedes-Benz technical service bulletin OTA-5497821/22 for 2024-2025 Mercedes-Benz E350, 2022-2024 Mercedes-Benz EQS 450 and 2024 Mercedes-Benz E 450 and others.

Bulletin number
OTA-5497821/22
Component
Electrical system
Summary
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the coding for the electronic ignition lock control unit does not correspond to the latest series production configuration. The electronic ignition lock control unit will be updated to change the logic for locking and unlocking the vehicle via the door handles. To unlock the vehicle, the large outer contact surface of the door handle must be touched. To lock the vehicle, the small, recessed contact surface of the door handle must be touched. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Owners of these vehicles have filed 98 complaints in the electrical category.

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