I am reporting a recurring safety-related defect involving the factory-installed infotainment touchscreen in my 2017 Volkswagen Passat SE Technology. The touchscreen intermittently malfunctions in several ways. At times, the entire infotainment system freezes and becomes completely unresponsive, preventing access to any controls. The screen also has developed "dead spots" where touch inputs do not register. Additionally, it sometimes registers "phantom touches," responding to inputs when the screen is not being touched. I believe this presents a safety concern because the infotainment system is an integrated component of the vehicle and is intended to be operated by the driver. When the system freezes, fails to respond, or registers unintended inputs, the driver may have to divert their attention from the roadway to determine what is happening, attempt to operate the system, or restart it. Dead spots can also prevent the driver from accessing desired functions. Pennsylvania recognizes the safety risks associated with distracted driving, including activities that take a driver's eyes off the roadway or hands off the wheel. A malfunctioning factory-installed touchscreen can create this type of distraction even when the driver is attempting to use the vehicle's integrated system. I have found multiple reports from other 2017 Volkswagen Passat owners describing similar infotainment problems, including frozen screens and touchscreen areas that become unresponsive. This suggests that the issue may be a recurring defect rather than an isolated failure. I believe the federal safety agency should investigate this issue to determine whether there is a common defect affecting 2017 Volkswagen Passat infotainment systems and whether Volkswagen should provide a remedy. A factory-installed vehicle control system should respond consistently and predictably. A touchscreen that freezes, fails to register inputs, or generates unintended inputs can require additional driver attention and interaction.
The worst 2017 Volkswagen Passat problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Airbags28
- Driver assistance24
- Electrical18
- Brakes17
- Steering16
- Engine7
- Fuel system7
- Visibility6
- Transmission5
- Wheels4
- Acceleration3
- Body3
- Suspension3
- Tires3
- Seat belts2
- Lights1
- Seats1
Specific symptoms reported on the 2017 Volkswagen Passat
Airbag light 18Adaptive cruise 10Lane assist 8Steering noise 8ABS 6Fuel pump 5
Recalls 7
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Beetle, Beetle Convertible, 2012-2014 Passat, 2017 Passat Wagon, and 2006-2007 Passat Sedan vehicles. The driver's side frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Dealers will replace the driver's side front air bag module, free of charge. Owner notification letters were mailed December 4, 2024. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's numbers for this recall are 69EG, 69GQ, and 69E6.
Recall number 24V834000 · Recall details
Unknown or other
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
- Risk
- Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.
- Remedy
- Volkswagen will repurchase the vehicles. Owner notification letters were mailed May 20, 2021. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 01F1.
Recall number 21V321000 · Recall details
Unknown or other
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
- Risk
- Vehicles that do not meet all regulatory requirements may have an increased risk of a crash or injury to vehicle occupants.
- Remedy
- Volkswagen will notify owners and will repurchase the vehicles. The recall began October 6, 2020. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 01E9.
Recall number 20V561000 · Recall details
Unknown or other
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
- Risk
- If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
- Remedy
- Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of the federal safety agency recall number 18V‑329.
Recall number 19V679000 · Recall details
Exterior lighting: headlights
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will inspect and, as necessary, block the headlight horizontal adjustment, free of charge. The recall began July 16, 2019. Owners may contact Volkswagen customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 94L9.
Recall number 19V389000 · Recall details
Service brakes, hydraulic: foundation components: disc: caliper
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
- Risk
- The loose brake bracket bolts can allow the caliper to move, reducing braking ability or causing a loss of vehicle control and increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will inspect the brake caliper bracket bolt tightness, replacing and re-torque the bolts as necessary, free of charge. Additionally brake caliper fasteners, bleeder valve, and brake hose bolts will be checked and torqued to the correct specification, if necessary, free of charge. For Passat vehicles, dealers will also inspect the parking brake cable for proper connection, free of charge. The recall began September 14, 2018. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 46H6.
Recall number 18V536000 · Recall details
Service brakes, hydraulic: fluid
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Passat vehicles. Brake fluid may leak slowly from the some of the brake line connections, resulting in a low brake fluid level.
- Risk
- A low brake fluid level may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will replace the affected brake lines, free of charge. The recall is expected to begin in March 2017. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 47N3.
Recall number 17V075000 · Recall details
Technical service bulletins for the 2017 Volkswagen Passat 685
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the...
- Prevent Sporatic Misfire Faults.
- Checking engine oil level.
- Reprogramming Control Module process
- Engine missfire diagnostic aid
- Identifying and Mixing Volkswagen Engine Coolants
- Safety Related Inquiry and Reporting
- Suggested fuel additive
- This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- This special notice is to inform dealers to return the parts listed and only order the successor parts...
2017 Volkswagen Passat fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 1.8L 4‑cyl | FWD | 23 | 34 | 27 |
| 3.6L 6‑cyl | FWD | 20 | 28 | 23 |
What 2017 Volkswagen Passat owners say
Most recent owner complaints, unedited.
The contact owns 2017 Volkswagen Passat. The contact stated that while driving at approximately 15 MPH, with the Forward Collision Avoidance system activated, the vehicle failed to detect another vehicle and the vehicle was involved in a crash. The air bags did not deploy. There was no injuries sustained. A Police report was filed but the information was not provided. The vehicle was vehicle was taken to a dealer where the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was 114,000.
cracks in the fuel pump houisng cauisng vapors and fumes into my car.
ABS sensor has failed. Air bag sensor is faulty due to abs
said vehicle started making a grinding sound and all of a sudden the brake pad or shoe they'll completely off of the vehicle and the caliper for disc brake was the wrong calipers on my front end of my vehicle and now it's upside down and backwards and it's not the right calipers for my vehicle
while in cruise control and going up a incline or a hill The EPC light will come on and the car will start lugging down very badly and have no power, they've said vehicle has done this for a year now and we have not been able to get any kind of acknowledgment of it from another dealership or the actual company I've said make and model of vehicle Volkswagen Passat
The contact owns a 2017 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, with the check engine warning light and an unknown warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred, causing the vehicle to intermittently start and stop. The vehicle was taken to an independent mechanic, but was not diagnosed. The mechanic informed the contact that the failure could be related to an electrical malfunction. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 355,000.
began smelling fuel in the cockpit about 2 months ago but thought not much about why until it kept getting stronger. Looked under the car a saw fuel dripping in front of rear passenger wheel and directly under tank.
Fuel pump control module over heated and burned
While backing into a parking spot there was a crunching sound in the steering column. Following this noise the air bag light came on and all steering wheel control buttons nonfunctional including the horn. I reached out to a Volkswagen dealer as I had seen recalls for the clockspring, I was told my vehicle was not included in the recall. This is a 2017 Passat and had approximately 130,000 miles when this occurred. The closest dealer is over 2 hours away, and the service department is only open Monday-Friday.
Compare the 2017 Volkswagen Passat
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Other model years
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Questions about the 2017 Volkswagen Passat
Is the 2017 Volkswagen Passat reliable?
Owners have filed 110 complaints about the 2017 Volkswagen Passat, fewer than a typical Passat model year.
What is the 2017 Volkswagen Passat year score?
The 2017 Volkswagen Passat scores 77 out of 100 (average). The score compares it with the other model years of the Volkswagen Passat: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2017 Volkswagen Passat?
Airbags, with 28 complaints. Next is driver assistance (24).
How many recalls does the 2017 Volkswagen Passat have?
7 recalls, covering air bags, unknown or other and exterior lighting.
Was there a recall on the 2017 Volkswagen Passat airbags?
Yes, 1 recall: 24V834000. Check your VIN to see if your car still needs the free repair.
What year does the Volkswagen Passat have bad airbags?
The Volkswagen Passat model years with the most airbags complaints are 2013 (382 complaints), 2014 (354 complaints) and 2012 (296 complaints).
What gas mileage does the 2017 Volkswagen Passat get?
Official estimates for the 2017 Volkswagen Passat range from 23 to 27 mpg combined. The most efficient version (1.8L 4-cyl, FWD) gets 23 city and 34 highway.
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